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March 2024 by Derek Plowden
They're not Available No good customer service
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January 2024 by Virginia Devine
Everyone is always friendly and willing to help
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December 2023 by Jen Wyatt
Erica was very kind and helpful
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July 2023 by jeremy whitesides
I can't do business here because they denied me a credit card
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June 2023 by Maria Hernandez
No help whatsoever, lady in the desk was very rude and didn’t even help at all. She cared more about fixing her eyelashes than helping out a customer. She was also rude.
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May 2023 by Michael Matthews
Nice friendly people in the drive through
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September 2022 by Jon Her
Absolutely terrible service there. It took the manager Micheal Hooper 3 months to get me and my wife some checks for our new account. We were supposed to get a debit card also but it never came after being told it would come around the same time as the checks. Out of 5 emails, Micheal would respond to 1. Out of 5 "I'll call you back after lunch or later", he called once. It was so bad, he used his kids as an excuse. That's how bad it got. I finally had enough and went to a different branch. They were able to help me and my wife get our debit card in about a week. I think I was extremely patient with this person waiting as long as I did. Let me remind you, this was the manager of the bank. I would never go there again. I don't usually write reviews but this place deserves zero stars.
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September 2022 by Troy Johnson
Crystal likes to cancel appointments that have been set and say they dont have it.
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April 2022 by Nicole Reyes
I called this morning and asked to come in without an appointment to open accounts for my kids. The man on the phone said I could but when I arrived I was told I needed one. I relayed that I had called and Sean allowed us to come in. I did not expect to be in and out since I didn't have an appointment but Sean and Erica were kind and helped us out. 2 other branches in the Hickory area wouldn't pick up the phone and a 3rd one told me we couldn't be seen until next week. I'm so grateful for their help and kindness!
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January 2022 by Jordan Payne
Slowest people and they try everything they can to make anything you want to do hard
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December 2021 by flower purple first
Rude staff… I don’t like going here but since the conover Wells Fargo closed, I have to go here. Very slow service as well. Crystal is the one that was very rude to me and I heard her be rude to other customers as well. I don’t like coming here.
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March 2021 by John Sigmon
The teller was polite, but when I walked in to deposit the fat unpleasant looking Karen lady who I assume was the manager approached me and acted like I needed special permission to transact on my account. She asked me what I was there for and gave me a dearth state when I stated the obvious. Me and my boyfriend keep a sizable portion of our funds here and banking is a buyer’s market. The least they can do is treat me with respect anytime I need to come in.
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April 2020 by Just a Geek
While the local team is supportive, always remember you're dealing with a large bank where decisions aren't made locally. We received a letter, not a call, or email, that our business account was being closed and the decision was final. During a global crisis, they chose to do this to a small business with no negative banking history or events. I recommend considering smaller banks where relationships matter, and decisions are made locally, such as Peoples Bank NC.
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May 2019 by My Mac Life
Crystal was very helpful and professional. Took time to show me the mobile app and get everything set up.
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July 2018 by GK!
They are doing better
