January 2024 by John D.
Buying experience was great , salesman was great . 2nd oil change I wanted to buy window vent visors , factory tow hooks and floor mats for my 2022 Silverado . The parts counter employee wearing a mopar performance t shirt suggested I order what I want online . I don't order online , I like buying in person . I ordered my parts at a GMC dealership in Monroe . Recently noticed door stop on my drivers door was broken . I called , after a lengthy argument with the service department I convinced them to look at it . I drive 2-1/2 hours back to the dealership where I bought my truck , they look . I go out front to see my salesman , as I walk back into the Check in bay I see 3 service writers watching the mechanic fix my door . The mechanic sprayed lube on the hinge and tightened the bolt fastening it to the cab/body . Sarcastically the mechanic says "amazing" and the 4 employees laugh at the vehicle owner (not realizing I had just walked in ). Like it was a simple fix and I should have just done it myself . So , again I point out the mechanic the black middle hinge (door stop) is broken , needs to be replaced . Not sure how the mechanic could put the socket on the bolt to tighten it without noticing the break , but I helped him with his eye sight issue . He removes the bolt , then decides to shut the door and drive the truck to body shop to replace the part. Truck is done , I'm given my key and told I'm all set . I walk out to my truck to find a black block of styrofoam packing material stuck to the exterior of my door and a greasy hand print on my white truck where the mechanic touched it and didn't clean his grease off . I remove the foam rubber and return it to the service writer and express my dissatisfaction with the service I'd received. I wipe the grease off my door then open it to get in my truck . In the door jam the paint is scratched where the mechanic left the hinge/door stop unbolted and closed the door to drive my truck across the parking lot . I go in the showroom to make them aware , they are reluctant to deal with me but finally the finance manager comes to see the damage . He was highest in command at the time of my visit . He did agree he wouldn't want his truck scratched . He did agree it wouldn't increase the value of my truck . It wouldn't have been a big deal if the mechanic hadn't already been laughing at me and all the other stellar interaction . Richard petty was my hero as a kid , but Dale Earnhardt is a legend and if this is how this place operates you should put a different name on the building . What an embarrassment . The old boy is rolling in his grave watching these clowns drag his name down . The mopar performance t shirt will always be my favorite part of my Dale Earnhardt Chevrolet story
