-
January 2024 by Cody Reinford
My good buddy bought a car from him that we both went to look at. He ended up buying the car for premium price and not even a week later started having problems. His engine light was on, he started losing oil and ended up having to take it to the dealer to fix it. He spoke with Matt through it all to try to get a resolution to it but Matt was very ugly on the phone and wouldn’t do anything to helping my buddy out with the huge repair cost that he had. He now won’t answer any phone calls, texts, or emails to try to resolve it. I highly do not recommend this guy. He won’t tell the truth about the cars and doesn’t completely know what he’s talking about with them and will string you along to make it sound good. Save your time and money and go somewhere else, where they care and truly want the best for you.
-
September 2023 by AngeL
I purchased a gorgeous car from Matt Hagen and from the time I walked in to the time I left, he and his wife were nothing short of amazing! Very professional and they answered every single one of my questions. Being a first time buyer was nerve-racking but he assured me I was in good hands and I rolled out with a sweet ride and at a GREAT price! Had a slight issue with the battery the next day and even though he was out of town he arranged and fixed the problem immediately with absolutely no hesitation! All of his cars are very clean and taken care of. No one in the area can beat his prices that's for sure. He knows what he's doing and is good at what he does. I would recommend Matt Hagen Motors to literally ANYONE!Did I mention Military Discount✌
-
September 2023 by Leo Bringeskog
Very impressed and satisfied with my purchase. I was very apprehensive as this was my first dealership purchased car and I have nothing but good things to say about Matt Hagen automotive. They were very patient and helpful and through throughout the whole entire car buying process. They were very friendly and treated me as if I'm family. Offered drinks and snacks, and even got to meet their cats. Very responsive and quick to messages, always arrived on time. They allowed me to look at the car for as long as I liked. They had a very nice inventory of vehicles and a very welcoming and home like office. Very nice couple, very honest people. I would recommend them to anyone who is looking for fair pricing, and to actually enjoy the car buying experience. Seriously look no further, this is the best place around.
-
September 2023 by MsLady 4God
Horrible, horrible, horrible!My husband and I went to see the Lincoln mkt(he has 3). There's a dude working on fixing one of them while we are there, the other one, he's been driving the for over a year(clearly not looking to sell it), and all the cars are extremely dirty and have damage that's NOT shown in the pictures online.So as to avoid a completely wasted trip we ask to look at other cars with 3rows. I liked the Honda pilot, however he found out our bank doesn't purchase vehicles over 150k miles, so he refuses to let us test drive. He then gave some lame story about someone test driving his car and getting in an accident. He doesn't know what our resources are or what we would have been able to do to get the car if I liked it. We had other options and we were ready to purchase, but now he just missed a sale bc of his own perception of what we would be able to do to purchase a car or what we could afford. HIS LOSS. And I don't recommend ANYONE shopping here!All the cars are dirty and need detailing and have damage NOT included in his online pictures, and the guy Matt treated us unfairly. Undue and unjust!UPDATE AFTER OWNER RESPONSE:"I did a very bad job at helping you today" was where you SHOULD have stopped your reply.1)We had an appt. Why would you NOT have the vehicles ready to test drive that your appt is ready to see? We drove an hour. Not only were your Lincoln's dirty but both the Arcadia and pilot were viewed were very dirty. So your excuse for just getting the vehicles to be why they are dirty is false. Also the vehicle you claim you want to sell STILL has all your personal belongings in it. Who would buy that? That's why it's been "for sale" for over a year and hasn't sold and I quote "it's the better of the 3".2)My husband did not AGREE with you refusing to allow us to test drive. Matter of fact, I humored your rude question of WHY I wanted to test drive your car(at a car lot that's for sale...lol) I told you I liked your car and wanted to drive it, that SHOULD have been end of story as a potential customer. He nor I went at length to explain our financial opportunities to you bc it was none of your business until we were ready to purchase. Period. And your attitude destroyed the whole transaction. Your long dissertation is unnecessary, especially when you are wrong, just SAY THAT and keep it moving. This all has nothing to do with your story, or your cars being just received. You didn't want to sell a vehicle to us today and THAT'S THE ROOT of what happened. People will see through your reply, and I will not take it down!*learn better discernment and to be honest about what you have to offer.*Post fair/damage pictures of your cars for sale or DONT POST if they aren't ready. Especially when you have someone coming to test drive*DO NOT EVER call or text someone on their personal number that they DID NOT give to you!
-
September 2023 by Franklin Martin
Awesome dealer! Him and his wife were very friendly and quick on the sale. I didn’t have my car for long but love it so far. I wish more dealers were like these guys. Thanks a lot Matt!
-
August 2023 by Olivia B
If you are looking for your first car, THIS IS WHERE YOU GO! They were so patient and kind, and have the best deals!! I got my first car yesterday, and it was the best experience ever! Thank you Matt Hagen Motors!!!!
-
July 2023 by Olivia Botta
If you are looking for your first car, THIS IS WHERE YOU GO! They were so patient and kind, and have the best deals!! I got my first car yesterday, and it was the best experience ever! Thank you Matt Hagen Motors!!!!
-
July 2023 by Dennis Andrews
This is the second car we have purchased from Matt ,always friendly service and very high quality cars,both cars are still running great, I won't ever go to any other dealer
-
January 2023 by Nancy Harrington
What a pleasure meeting Matt and Jennifer! Friendly and knowledgeable, I found my perfect PT Cruiser which I absolutely love. Will do all future car business with them!
-
December 2022 by Anonymous
My first experience at this dealership will definitely bring me back. Matt has a lot of knowledge in the car business. Look no further, Matt has a reputation for honesty, reliability, and good clean cars at a fair market price.
-
December 2022 by David
Trying to find the right first car for my daughter was painful until I happened upon Matt and Jennifer. They were attentive, responsive and very delightful to work with. It was like having my own personal car expert, someone who truly loves cars and knows excellence. The process was transparent, all my questions, no matter how small, were answered in a professional and understandable way. Matt and Jennifer exude trust and confidence – I couldn’t help but want to do business with them. Driving away with her new (to her) first car, my daughter said, “I feel like this car was built just for me.” I’d give them 10 stars if I could! And thanks for the Cheerwine!
-
October 2022 by de marullo
Super nice owner but he must learn to text. Good selection of used cars at fairly reasonable prices. We need more like him in Jacksonville NC.
-
October 2022 by Michael Wilkins
My aunt just bought a car from them, very nice service, matt hagen motors is a fantastic place to buy your next vehicle. Thank you so much Matt.
-
August 2022 by Daves atSea
Trying to find the right first car for my daughter was painful until I happened upon Matt and Jennifer. They were attentive, responsive and very delightful to work with. It was like having my own personal car expert, someone who truly loves cars and knows excellence. The process was transparent, all my questions, no matter how small, were answered in a professional and understandable way. Matt and Jennifer exude trust and confidence – I couldn’t help but want to do business with them. Driving away with her new (to her) first car, my daughter said, “I feel like this car was built just for me.” I’d give them 10 stars if I could! And thanks for the Cheerwine!
-
March 2022 by Tony Hannon
Matt thanks for helping James with His purchase. Awesome service my friend!