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September 2023 by NJLEGEND
Ann, is the absolute worst most unprofessional teller i’ve ever spoken with with. she told me other customers dont have an issue because they’re not living “paycheck to paycheck” . what an absolute disgrace. how dare you talk down to people who are just trying to make it by and take care of children. she should be ashamed of herself and definitely should not work here in our community.
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June 2022 by harold reynolds
Older bank, but that's a good thing. Nice people
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December 2021 by Joanna Everington
Michelle Cole was extremely rude. Made me feel more uncomfortable than I ever have at a bank in my whole life.
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September 2021 by C Stiles
Absolutely the WORST online banking I have ever used! I have been trying to pay bills using digital banking and it’s ridiculous. No instructions, no way of transferring my rent to my landlords account at his bank. The digital banking app doesn’t give adequate explanations of what bills can’t be paid unless it’s by check that takes 5 DAYS! I keep getting a message saying my bill can’t be paid because it exceeds the payment limit. No explanation as to what the payment limits are! Now, I must wait to get my account unlocked.Tomorrow morning, I will be transferring my direct deposit to another bank, taking every penny out of First Citizens Bank, closing my account, and driving around to pay bills on person.
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September 2021 by Joanna Guy
Michelle Cole was extremely rude. Made me feel more uncomfortable than I ever have at a bank in my whole life.
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August 2020 by Ms. Cornett J
I have had a personal account with First Citizens for awhile and have been very satisfied. I just opened up a business account and wanted to express what complete satisfaction I have with them. Their staff was very knowledgeable, accommodating, friendly and they went above and beyond to meet my needs. During this time when some businesses are harassing their customers about all the health issues going on, it is refreshing to enter a business that takes the time to care about each customer individually and respect their choices concerning the decision to wear or not to wear a mask. I highly recommend First Citizens because they do put their clients and citizens first.
