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March 2024 by Jordan Maroules
What a great company. Customer service and professionalism were top notch. They arrived early for the appointment and left the work areas clean and organized. Ran into some small issues with the install, but problem solved and took care of everything while onsite! Highly recommend.
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February 2024 by Hoyldan A
$6500 Mistake.The company does not care. 3 days to turn it back after they tell you to wait 2 weeks to see results. Otherwise your locked in. Man was late on scheduled water re-testing. Help desk lady said no one has ever gotten out of this. The financial 3rd party can't help you. The manager doesn't care that we can't notice a difference in anything when we tried to return it. They always go back to your initial paperwork. In the moment sounds good but with time is useless. They wil not work with and East Coast water does not even make the water things they only sell it. Avoid these people at all cost. They prey on the new homeowners. Scam
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December 2023 by Shannon Schroeder
Was solicited by this company to provide a free water sample for testing. A couple days later I received a call from a woman who hung up on me after I politely allowed her to go over what she was trying to sell me, but didn’t desire to purchase. Kindness isn’t their strong suit.
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October 2023 by Leland Rychel
Very pleased with Todd and the team who did the installation. No more sulphur smell.
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October 2023 by Lauran Layton
ECWQ did amazing work in our home. The tests were quick and also very eye opening. we had the water conditioner and reverse osmosis drinking system installed and saw the effects the same day. I no longer have to buy my dogs filtered water because it is finally safe for them to drink. Our water from home is the only water my husband and I will drink now. My hair is softer and my skin is brighter. Overall, I am happier because I am healthier. 10/10 recommended! (The picture of my husband and I is before, and the picture of me is after)
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September 2023 by Amanda Haden
We were really excited to get this system installed. It was doing great but after two weeks it has already stopped working and our water is back to smelling like full chlorine. We are still waiting on a call back and they never came back a week later like promised to retest our water. We hope our experience changes because the man who sold it to us was very nice and we were very excited to work with this company.... will update later.Update: we finally got the communication issues worked out and our system is working great. Our water is very clean and the hard water stains are finally gone!
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September 2023 by Marvin Fuentes
Before we moved here to Jacksonville Nc, we had well water in the country. The water quality here in Jacksonville had a lot of chlorine in its water. Since we got the system my wife and daughters skin and hair is very smooth and we have quality tap drinking water.
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September 2023 by Calvin Greene
Within a week of installation the shed that they provide after “it wouldn’t work in your garage” started to fall apart at all of the seems. While making payments the wed-site would crash almost every time. For such a high end product I expected more.
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March 2023 by Stephen Warne
Everything was so easy, and the sellsman and installer were very nice.
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March 2023 by John Der Ghazarian
Unfortunately, not a good company. Of all purchases this is the only one that I regret. Most times, when people ask you to sign something they aren’t hiding things; these people are hiding much so please be informed. They promised us a water system in our garage. Instead, they placed it in our yard, dug up our yard, which is still destroyed 5 months later, and the system is in a little shed outside. We were informed then, that we have to heat the shed to prevent it from freezing. So now not only are we paying for a water system but to heat it as well. The company also does not stand by their work. The salesman stated our acne would improve and we wouldn’t go through soap because of the purity of the water. We’re still going through soap and the acne is still a problem. I called the manager Andrew, and asked for options to return due to it not being what we expected and not working the way the salesman stated. The manager proceeded to blame us. I understand now we should not have gone with this predatory company, but I can use this review to warn others. He also at a different time insulted my wife because her voice message was in Spanish. This company does not stand by their work, and to them the customer is not important once they get your signature. They are rude and quick to blame the customer. A good company, a company I have worked with, stands by their work and if the customer is not happy works to make it better however they can. This company will say they stand by their work, but in the words of their manager Andrew, “if the water quality test is good, at that point it’s on you the customer.” Never words a good company would say. Please read everything and know they will stick you every way they can.
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March 2023 by Anastasia D
(2/23) Final Update- the water system has not met expectations and the company refused to stand by their work. The manager, Andrew, is extremely hostile and argumentative about this and said it's not the company's fault and refuses to come assess the system. Additionally, the voicemail message on my phone is in Spanish and he refused to leave a message (he texted instead) because, quote, "I have no clue what it is saying". I find that extremely racially offensive that he cannot speak to me just because of a potential language barrier.(Est 12/22) UPDATE AGAIN: we've now been contacted via text message by someone (who only provided his first name) giving us elaborate instructions on how to weather proof our system. We were informed by multiple other technicians that the system did not need additional protection for winter. .... so, who do you trust? Three different technicians, or the mystery guy over text? And when the three technicians have different stories- who then?(Est 11/22) THIS COMPANY LIES!The sales guy told us, that our system would be installed in a certain place.Reverse osmosis guy comes out and says that to connect the system they're gonna have to dig through our yard. I was so grateful for his honesty. We called the company who assured us the yard would NOT get dug up.Installation guy (who IMO should've come the first time since he's really the only guy who knows what he's doing), says that the water system cannot be installed where we were told. And in order to place it, he did have to dig up our yard. Not his fault...it was more expensive to tell him to call it off then let him carry on.EDIT TO ADD: they will HOUND you, multiple times each day, with rude phone calls. Whether ya take the system or not. Also, apparently if a strange out of state phone number calls asking for your SSN, they'd like you to do it. ? this company is horrible.
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March 2023 by Angela Tibbs
I have the whole house system and the drinking water system and they work great! Their customer service has been wonderful with very fast response. I work with the Newport NC office and I would recommend them.
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March 2023 by Hannah Carty
My husband and I decided to get this water system, as we had been wanting one for a while. The man who sold us our system was very informative during his visit. The visit took much longer than expected, almost 4 hours, due to technical difficulties but we tried to be understanding for that. Since then, our experience has been okay with the company. When they installed our system, they did leave a huge mess outside from where they dug in our ground, tracked mud places, and did not put the landscaping back as they found it. They did offer to come back to clean it but my husband decided to do it himself. Our siding was also cracked in the process and they had someone out the next day to repair that and it looks brand new. We love our water system and so far are very pleased with how it is running. Overall, we had a good experience and would recommend to friends and family.
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March 2023 by tDean Moss
Best water service!Hands down!
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March 2023 by Kevin Stauss
I find these reviews to be highly suspect.These guys came to my door looking for a water sample in a neighborhood where soliciting is not allowed. Strike one.Then I get a call saying some levels are concerning and that they will send someone out to test it for free (when they normally charge $150). Fishy.And now they call me incessantly. Every day.I’m sure if I let them in my home, they’d say I need a water purification system and try to sell me on a multi-thousand dollar unit.Is their product legit? Probably. But is their sales model shady and predatory? Absolutely.I just don’t feel like anyone who’s been through this same process with them that I have would leave glowing 5-star reviews. Be careful. YMMV.
