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February 2024 by Annalisa Smith-Joyner
CROOKS, do not go to this location. They will force you into services without asking, they will force you into over priced accessories, put them on your device incorrectly and not say anything. When you pay your buyout price for your phone they will not give you the receipt and you will have to pay it on your bill as well.
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January 2024 by Joyce Cullember
Something shady going at this store from some employees, I had two different employees take pictures of my Id my debit card the front and back of both , said for the first couple months my bill would be doubled but by 3rd month I should get lower bill according to my plan . Actually had another employee there tell me not to trust the guy who was handling our contract . Some employees need to be investigated there if you ask me
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December 2023 by Chris Coviello
Fast and easy
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December 2023 by Ron Lamm
Called to check their hours before i drove over for them to solve a problem on my phone!
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December 2023 by Charlease Bryant
I had a great experience at the New Bern Verizon store today! A sales associate, James Jacob, made the process of purchasing and and transferring files to my new phone painless. This young man was very knowledgeable about the products Verizon offers and was both very friendly and professional. He made it a pleasure doing business with Verizon.
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December 2023 by MaryAnn Jordan
I had the pleasure of dealing with Tameeka Green yesterday, purchasing a new phone. She was not only knowledgeable and professional, but very patient and walked me through a lot of the features. thank you for taking the time to work with me.
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December 2023 by Brenda Kolls
Joshua was a huge help to us in upgrading 5 phones on the Saturday after thanksgiving. So patient with us when several of us are not all that tech savvy! I always go to this store when I need help with my many verizon devices!!
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December 2023 by Gypsy Wetherington
Josh was very helpful and made sure I got everything I needed. Transferred my pictures onto my new phone for me also.
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November 2023 by Stephanie Yuhas
No one ever answers the phone at this location it just always rings. Also never have correct dates for anything such as shipping products you went thru this location to get or buy. And inventory is slim from phones to cases.
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November 2023 by Tabitha Benton
Saaddiah was a great sales rep she went above and beyond to help me I would definitely recommend going to see her
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October 2023 by Liz W
My experience buying a new iPhone at Verizon could not have been better! Charlie, my sales rep was so fast and knowledgeable and made my transition to an upgraded phone very easy!!
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October 2023 by Evan Shockley
Very disappointed with the deceptive service at this Verizon center. We were charged a $35 "phone setup fee" for each phone which we didn't ask for, didn't need, and didn't know about. Even examining the receipt you pass it the first time assuming it's the - also priced $35 - Phone Activation fee (NOT charged at the store when you start; shows up on the first bill). I can transfer data from my old phone via the cloud and certainly don't need the salesman to sit there for almost an hour to watch it download. Also wanted to purchase a 128GB iPhone 15 but when I got home and started actually using the phone I discovered the salesman had snuck in the 256GB version even though we spoke about and confirmed we were both getting the 128GB versions. Up-charged for a plan (Ultimate Plus) even though we asked for Ultimate Welcome for one of our lines. Next time just save yourself time, money, and frustration and do everything online (you can even trade in a phone online!).
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August 2023 by K Blalock
We had a great experience dealing with Verizon of New Bern. Very friendly staff and didn't push anything on us. Jimmy was great to work with, he was very helpful and kind!
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July 2023 by Lindsey Nelson
Switched from AT&T. Was a good bundle deal for phone and service but now regretting the switch because the service is absolutely HORRIBLE!! You will show 1-2 bars and not get any service, messages won’t send , FB won’t load, etc… which is a little ridiculous these days. Currently trying to figure out how to switch back.
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July 2023 by John-Perry White
Would like to send out a thank you to Kate for going above and beyond to help us figure out the issue we were having. We appreciate all the help. You were great. Thank you.
