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November 2023 by Duane
Outstanding service. All materials and cost are broke down step by step so there are no hidden surprises. Very professional business. Took my 57 Thunderbird to TW Restoration to get more repairs done. Once again I was 100 percent satisfied with the quality of work. Highly recommend TW Restoration.
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December 2021 by Matt Paradis
Absolutely outstanding customer service and support. I couldn't name a better place, there are no other body shops like TW. Tony Wolter is an outstanding guy who will take care of you and your vehicle. He makes the paperwork understandable and will walk you through the process. No tricks no hassle.
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December 2021 by Trevor Wilson
Tony Wolter is very detailed and knowledgeable on all automotive repairs and restoration processes exceeding the area's other autobody shops.
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October 2021 by shane rice
I was referred to TW by a friend. It’s by far the best detailed shop in this area. Everything is by the book as it should be, the owner is a great guy to work with. I highly recommend this shop to anyone.
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May 2020 by gg 6021
I was referred to TW Restoration & Collision by a few people. My vehicle was damaged and an adjuster from my insurance company came out and wrote up an initial estimate. After going to 2 different body shops for their estimate quite a few items were missing on the initial insurance company estimate. I was informed by the body shops that further inspection and removal of items were necessary to see if there was any additional underlying damage. I called TW and spoke with Tony and made an appointment to get another estimate on my vehicle. I was told he works for the individual and not the insurance company. Tony took the time and showed me state of the art computerized calibration equipment with robotic arms they use to make sure it is repaired back to factory specifications. Very happy with the quality of workmanship and repairs done in a timely fashion. He is a collision professional.
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December 2019 by Barrett Reed Smith
I provide Coaching/Consulting service to collision repairers across the country and I have found that while some take a while to "get it" and some "get it" quickly , Tony didn't lose a moment in understanding and implementing the system. Now we just need the insurers to understand that his efforts will save them money in the long run and not to delay in handling the customer's needs.
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September 2019 by Trey Davis
Bad business
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August 2019 by Amber Harrell
I was rear ended at the beginning of the year and Tony was beyond helpful! My car looks like nothing ever happened, and Tony made everything flow so smoothly. He was so accommodating and made a bad situation a good one. I would 100% recommended him!
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August 2019 by wendell evans
TW restoration is beyond Phenomenal, took great care to insure that my vehicle was done correctly which was greatly appreciated, Tony's professionalism and attention to detail made me feel like I was his only customer, personally called me to keep me updated on the status of my vehicle, great job I highly recommend TW Restoration!!
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July 2019 by Amber N. Harrell
Tony was so helpful in fixing my car, and helping me to pursue anything with the insurance agency! I did not have to worry about a thing thanks to him! I would 100% recommend him to anyone!
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July 2019 by Wendell Evans
Tony has worked on my 1989 Cadillac twice nothing short of fantastic workmanship I highly recommend TW Restoration and TW restoration will be my first choice for any future needs. Thanks Tony!!!!
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June 2019 by Brian Cobb
Top Notch restoration work and genuine Craftsmanship. Plus This is the ONLY shop in the New Bern area equipped and trained to correctly diagnose and plan repairs to modern vehicles. Dont take your insurance reps word, let Tony check it out and do it Right
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May 2018 by Ralph R.
Lora B. is exactly right! (no I don't know her). Tony will explain everything to you about the work needed on your vehicle. He uses only OEM parts and his work is first class. We are very happy with his work! TW Restoration is a better alternative to the insurance company recommended shop. The choice is yours, use it wisely! I'm very glad I chose TW Restoration and Collision Inc. and highly recommend that you check him out!
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March 2018 by G M
Avoid for anything other than insurance work unless you have a bottomless budget and all the time in the world as you will need both. The owner suggests in his reply that I have never retained his services. Technically that is correct because after hours of meetings with him regarding my project, I was never able to get a reliable estimate or a realistic timeline and therefore wasn't willing to enter into an agreement. So that catch-all excuse is somewhat deceptive. Also, when things got delayed because of a mechanical problem I was having with the car, he bailed on me for another customer without discussion of continuing at a later date. Very inconsiderate and unprofessional. Being in the service industry myself for many years I would never think of treating a potential customer like this. My review is based on my experience with him, is accurate, and stands as is.
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March 2018 by Juliane Duddy
Tony did an excellent job on my truck. When he finished with it, the truck looked brand new!
