Trent Buick GMC in New Bern, NC, is known for its friendly, professional, and helpful staff that prioritize customer satisfaction. Customers appreciate the dealership's commitment to "Customer For Life," offering a welcoming environment where they can find new and used vehicles, along with quality service, parts, and tires at guaranteed low prices. The team is praised for their knowledgeable and calm approach, making the buying process smooth and stress-free. Many reviews highlight the exceptional service provided by staff members such as Mike, LaRon, Jonathan, and Brent, who go above and beyond to assist customers, answer questions, and ensure they get the best deal. The dealership's staff are described as easygoing, professional, and respectful, even when handling challenging situations like warranty or mechanical issues. Customers also note the dealership's reputation for quality, with some mentioning that they prefer Trent GMC over other local options because of the excellent service experience. Despite a few concerns about pricing, most reviews reflect positive experiences, emphasizing the dealership’s integrity and dedication to customer satisfaction. Overall, Trent Buick GMC is recognized as a top local dealership that offers great vehicle options, reliable service, and a friendly team that treats customers like family. This commitment makes it a preferred choice for many residents seeking a trustworthy dealership in New Bern.
Best car repair service I’ve ever experienced from start to finish. I don’t think I’ll be taking my car anywhere else ever but here!
December 2025
Great service department...Great sales department..!
December 2025
Purchased a used Honda recently from Moe. Had a couple of hiccups, which was fine, however not only did Moe provide me with excellent care, Mannie stepped up and together they made my purchase seamless! Highly recommend! 10/10
