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March 2024 by LINDA McDonald
The staff at Suburban Propane was wonderful. The lady in the office was so very kind and helpful. The technician came when planned and was very efficient. Then the deliverer of the propane came the following week as planned and was very nice. I would definitely recommend Suburban Propane for all of your propane needs. They are very professional and so very helpful and kind.
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February 2024 by Emily Bruce
The two techs from Suburban that installed my Propane tank were very nice and helpful by showing me how to read the gages.
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February 2024 by Shelia Speight
Thank you for serving the Grifton, NC area.
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February 2024 by Paula Mckoy Lawrence
Good service especially, the people that work in Newport NC officeThey care about their customers
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February 2024 by Fred Garner
Not good. Called becssuse gauge showed empty. Got fille but was way over charged. They reduced the rate. Told agent my gauge was bad and should be replaced. She told me it would be April before they could repair it. Bad service overall which will likely cause me to change suppliers.
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October 2023 by Marc Kendall
While I appreciate your top off program, please discontinue. We are in the process of moving & will not need these services.Thank You
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August 2023 by Cindy Grant
Responsive and communicated reasonably well. The team that installed the fuel lines and filled the tanks were very professional and informative.
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April 2023 by Phil Miller
Suburban propane was very easy to work with. The onsight technician was very thoughtful and thorough when setting up the gas logs.
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April 2023 by Mike Ivanov
Everyone I worked with to establish my account was friendly and professional. Smooth transition really.
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March 2023 by Tammy Monaco
never show up on time. gage broken on tank. they keep leaving a bill saying they put x amount in...how? its full! SCAMMERs Chester's nothing to what they say...don't do it
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March 2023 by Laura Terrell
I have been a suburban propane customer for a little over two years now. This review is only based on my most recent encounter as I am on automatic deliveries and pay online. No interaction before now. My last two bills were well over $500 within a month of each other, which was a first. Being nosy I went to the underground tank to check it to find out there is a leak. Immediately call and a tech comes out to address and ends up fixing that night. The following day I receive an invoice for $116. I call the new Bern office in hopes to receive some sort of credit since the leak was happening from the tank which is their property and have the service invoice removed. I was told that I had been transferred to the bayboro office. I was on hold for quite some time before able to speak to someone. I gave her the rundown, she was unable to assist and needed to speak to supervised but expect a call later that day. The day goes by and no follow up call. The week goes by and no follow up call. The following week I call again to speak to someone and they are experiencing a high volume of calls and cannot answer my call at this time. I call again and someone not from the bayboro office answers and tries to transfer me but is unable to due to the high volume calls so I leave a message requesting a call back. Finally a gentleman calls me back and immediately says we're crediting your account $109. I politely let him know that is not going to work as the leak was coming from your tank for who knows how long, I have never received back to back bills in the two years I have lived here and that doesn't even cover the service charge invoice. Once again he will need to follow-up with management and provide a call back. I do receive a call the very next day only to do be told they will only be crediting $109 and no more.To me this is a joke. The leak was outside of my house from an underground tank that is suburbans property. I would not have even noticed the leak if i wasnt being nosy. I have two small children in this house and pregnant and voicing my dissatisfaction about the leak for safety reasons was almost not even heard which felt like they could care less and moving on to the next. Reaching out to suburban multiple times and not receiving a a timely follow-up makes this even more frustrating on top of course not receiving what I feel to be a satisfying resolution.
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February 2023 by Marti Brinson
They don't show up on set dates for delivery. My gate has to be unlocked.i sit here all day and they don't even call and let you know they are not coming they over charge people with their list of 10 prices.the more you try to save the more they charge
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February 2023 by George Wanner
By the time you added in all the fees/taxes my latest propane delivery worked out to around $11 gallon. Actually that’s an improvement over the last delivery where it came in around $12 gallon.On another note I keep getting calls saying I’m late on my budget payments. Funny thing is when I say that it has already been mailed the reply I get is “ well it takes weeks to post the payment! What” kind of response is that ?George
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January 2023 by Victoria P.
I called to start service but had to leave a message because no one could help me. No one returned my call after 3 business days. I guess I'll have to move on...
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December 2022 by Mike Mcalonan
Great setup crew, installed two tanks for generac. Explained system and system safety.
