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December 2023 by Alex A.
Once again a great buying experience! Ariel was on point, very knowledgeable with the vehicles advertised. Test drove several cars until we found the right one!
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October 2023 by Moe Fisher
Today was one of the best days I’ve had in a long time! I originally came in to inquire about new tires, and ended up leaving with a beautiful and luxurious new Camry, my dream car! The whole sales team made me feel so confident in my decision , and comfortable with the entire process. Ogi, Will , and Tyler were a major help and was very welcoming. I can’t wait to refer my friends and family so they can have just as good experience as I did.
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October 2023 by Lillian Rodriguez White
Smooth and painless experience working with Ariel Hodges; a true pleasure. They went above and beyond to get the vehicle we were interested in detailed/cleaned in order to test drive it, and we ended up purchasing the vehicle. If ever in the market again, we will definitely go back to Riverside.
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October 2023 by Cara Smith
After spending all day Saturday stopping at every car dealership in Craven County, my husband and I were feeling pretty hopeless at finding a new car that day. We decided to make one last stop to Riverside Subaru, and we were immediately greeted with helpful and friendly staff! Mark Matlock was so patient and understanding and made us feel so important during the car buying process! This was my first experience buying a car, and Mark didn’t rush me or make me feel like I had to settle on a car. I also spoke with James and Alan and they were so nice and welcoming as well. I initially didn’t plan on buying a new Subaru that day, but I’m so happy with my decision!
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September 2023 by C Me
I had a really bad experience with Riverside in December 2021. It's too complicated to explain every detail here on a review, but the short of is they are not honest when buying a car as a trade-in [will not be truthful about its value]. I bought a car from them I had to return less than two weeks later in the same transaction that I sold them my car. They told me to return it in order to make things right with me since my first transaction didn't go well and choose another car. Then, I chose a less expensive car with credit for the more expensive car because they told me I had a credit. What they actually did was add the difference to the next car and another set of dealer fees. So by them telling me to bring the first car back to "make things right" they made another $3,000 off of me and then said all the numbers were there, and that they didn't misrepresent anything. I paid two sets of dealer fees to them within a span of 12 days.They'll use a "power train warranty" to push you on a car, but then when you sign the paperwork they'll tell you all of the computer components that it doesn't cover. You'll need to spend $2k more for a good warranty.Be sure to get two keys in your hand if they say you'll get two keys. Do not trust that they will "find the other one" or "order you one." The car I ended up with wasn't detailed and had lots of white dog hair under the driver's seat. I'm pretty sure that is part of the dealer fee that I paid TWICE for...just a really terrible experience that I will be reaping the consequences on for years.In my dealings with them, I found them to be deceitful and untrustworthy. If you choose to buy from them, be sure to carefully examine all of the paperwork to ensure they aren't charging you for something you should be credited.
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August 2023 by Callista Leach
I came in to Riverside Subaru down and feeling like it was pointless. I left with a brand new 24 outback. James the Sales Manager was very transparent and straightforward about where we were at with our situation. He handed us off to Vinny, who is insanely knowledgeable about the vehicle he presented to us. James said if he could make it happen he absolutely would. And sure enough they did!! Vinny was fabulous, thorough, quick, and efficient. Would definitely recommend Riverside Subaru/Vinny to anyone!
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August 2023 by Kristina Jones
Excellent experience at Riverside Subaru! All aspects of my visit were amazing. The sales and finance people were professional and personable. We had visited several other Subaru dealers in the area, but we purchased our new vehicle from Riverside! Keep up the great work, Riverside!
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July 2023 by April Tripp
My experience with Vinny A. at Riverside Subaru was the best experience I’ve had at a car dealership, hands down. My car was totaled after being rear-ended so I stopped by only knowing that I wanted a Subaru. Vinny took his time and let me test drive 3 different styles to get the idea of what I wanted. Instead of trying to sell me a car that day, he provided me with all the information I needed to make the best decision for me.The following week, I bought my car. The process was easy and the rest of the staff were great. Before I took my car home, Vinny showed me the ins and outs of everything to ensure I was comfortable with all the buttons, alerts, and options.If a Subaru is what you are looking for, be sure to ask for Vinny A. at Riverside Subaru in New Bern. Tell him April sent you!!
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July 2023 by Melissa Perry-Pruitt
We got our new Subaru from Vinny and will be using him for all vehicle purchases in the future! Amazing person, not pushy, straight forward and just made the entire buying experience excellent. We came in not planning to purchase that day and were treated no differently than if we had. When looking he was the only one to actually give us a physical book to look over at home which we really appreciated. As well as the only one out of all other dealerships to show us the entire car including the engine. He also allowed us the longest time to test drive and ensure we knew how we felt about the car. Make sure when you purchase your next vehicle that you go see Vinny!
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July 2023 by Candice Plymale
This is my second purchase from the Riverside Auto Group, and once again, they didn’t let me down. Brett got me my dream car, and I couldn’t be happier. Alan was also a great help, setting up all of my features to the Subaru apps. This wouldn’t have happened without the help from James, the manager. THANK YOU ALL!!! I’m one thrilled customer
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July 2023 by Rick Sciorra
We stopped by Riverside Subaru to test drive the new Outback. Ariel our salesperson and James the sales manger were extremely helpful in the decision making processAriel was extremely knowledgeable about every feature in the car and when we picked it up, our phones were paired and every feature was explained in detail and all of our questions answered. She and Tyler made us feel like a valued customer. I highly recommend Riverside Subaru and especially Ariel if you are looking for a new car purchase.Rick and Kathy
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May 2023 by kevin trinh
Came looking for a new car and received nothing but helpful and friendly staff! Extremely polite and understanding sales staff especially Vinny Abraham. He was very transparent and made the entire process simple and easy. Also Tyler is amazing too, extremely knowledgeable and helpful in the purchasing process!
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May 2023 by Elizabeth Board
Had an amazing experience working with Will at Riverside Chrysler, Jeep, Dodge! My husband and I got a great vehicle, coupled with outstanding service. It was everything we were looking for! We could not have asked for anything more! Thank you Will!!
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March 2023 by Kim Charters
As a woman I've always felt intimidated walking into a car dealership. My salesperson Will was phenomenal! He treated me with respect and his calm demeanor put me right at ease. I got a great deal and the service was exceptional. I would definitely recommend. Great job guys!
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February 2023 by Emily Bartlett
Earlier this week I had THE BEST experience at Riverside Subaru. I’ve bought quite a few cars in my life and this was by far the smoothest process. Ariel & Tyler are a stellar team and had me covered from test drive to driving off the lot.I had been to a few dealerships in the last week looking for a new car and was repeatedly disappointed in the “market adjustment” increases on top of the sale price and the swarm of uncoordinated associates feeding on potential buyers like vultures.Riverside was coordinated. I never felt overwhelmed and was constantly updated on the process in a way that was supportive not pushy.Highly recommend Riverside Subaru. Look for Ariel (sales) and Tyler (financing). You won’t be disappointed.
