New Bern Auto Group is consistently described as the best place customers have ever dealt with for both buying and servicing vehicles. The experience is routinely called terrific, amazing, and beyond that of any other dealership. Customers feel genuinely welcomed, with one noting it feels like being a regular in a friendly bar. The staff across sales, service, and parts are highlighted as great, professional, personable, and extremely helpful, making people feel they truly matter. The sales process is praised for being no-pressure, honest, and focused on educating the customer and finding the right vehicle for their needs. Sales personnel are commended for being friendly, knowledgeable, and phenomenal, with excellent communication skills. They are noted for taking time to walk customers through features, answer all questions, and work diligently to locate specific models. The dealership is also recognized for efficiency, with one customer completing a purchase from test drive to keys in just two hours. Overall, customers cannot recommend the group highly enough and state they will definitely return, emphasizing the outstanding customer service and positive experience.
We had an absolutely amazing experience with the purchase of our vehicle! The customer service has been beyond any dealership I have ever dealt with! They're professional, personable, and extremely helpful!
October 2023
This is the 3rd car we bought from them. They are great to work with.
September 2023
Adrienne Martinez was SO phenomenal in helping us get into our dream truck. She was friendly, informative, kind and answered all of the questions we had. She did not pressure us into a sale but was there to answer any inquiries. Ask for Adrienne!
