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March 2023 by Rick G
What great service! Very fast and efficient and so pleasant. Wish I would have asked the gentleman's name that helped me to recognize his excellent service.
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October 2022 by Alana Levy
Decent cars. Understaffed.
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September 2022 by nicolina murrell
Absolutely terrible. Paid for everything online and booked ahead of time. My daughter and I went to pick up our vehicle and because priceline doesn't share the company's policy with you they would not allow us to pickup. Never again.
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November 2020 by Joanne Dubach
Pearl hates her job and she wants you to hate her job, too. I rented a car from enterprise but when I got to the counter there was a sign directing me to National desk. Pearl at National charged me $50 dollars more than I was quoted when I made the reservation and told me that the economy car I reserved was unavailable so I had to upgrade for $30 if I wanted to leave on time. Usually they upgrade you for free. She also said my reservation was for 12pm, when I made the reservation for 9am. I looked back in my email and Enterprise never sent me any confirmation so I knew something fishy was going on. But Pearl wouldn’t stop trying to upsell me. So I called enterprise and waited on hold for 40 min to get a human who helped me fix the time, applied my original quoted price, and sent me a confirmation email. I went back to Pearl and she said a car would be prepared for me at that moment. Half an hour later, I was still waiting. Then they told me a needed a piece of mail with my address in order to rent the car. What?!? I’ve rented cars many times and have never had this much trouble- even at much cheaper places. $485 for a 2 day car rental and the worst customer service I’ve ever received. If you are gonna have 1 person helping both car companies they need to be trained to do that- Pearl obv had no idea how to use the Enterprise system. I’d recommend taking an Uber to a car rental outside the airport than use National or Enterprise at New Bern airport.
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November 2020 by William J. Winn
The Pickup and return was quick and easy and the vehicle was great!
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October 2020 by Joanne D.
Pearl hates her job and you're gonna hate her job, too. I rented a car from enterprise but when I got to the counter there was a sign saying that the associates from National would help me. Pearl at National charged me $50 dollars more than I was quoted when I made the reservation and told me that the economy car I reserved was unavailable so I had to upgrade for $30 if I wanted to leave on time. Usually they upgrade you for free. She also said my reservation was for 12pm, when I made the reservation for 9am. I looked back in my email and Enterprise never sent me any confirmation so I knew something fishy was going on. But Pearl wouldn't stop trying to upsell me. So I called enterprise and waited on hold for 40 min and then got a human who helped me fix the time of my res, applied my original quoted price, and sent me a confirmation email. I went back to Pearl and she said a car would be prepared for me at that moment. Half an hour later, I was still waiting. Then they told me a needed a piece of mail with my address in order to rent the car. What?!? I've rented cars many times and have never had this much trouble- even at much cheaper places. $485 for a 2 day car rental and the worst customer service I've ever received. I'd recommend taking an Uber to a car rental outside the airport than use National or Enterprise at New Bern airport.
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October 2020 by David Ciochetty
No sense to get the frequent user membership; still had to wait 30-40 min in line to get a vehicle despite my reservation. Also, certain vehicles have only the all-or-none choice in pre-pay gas rather than half a tank. Conveniently located adjacent to baggage claim. Great hours.
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August 2020 by Marcus Beeks
I have zero complaints! The staff was polite, courteous and did their best accomadating me.
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February 2020 by luis salazar
Good cars
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August 2019 by Karen Stewart
The service was fast and everything was ready when I arrived from my flight. The return process was just as quick
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October 2018 by Richard Moyer
Don't believe what p
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May 2018 by Teri
Lied about details. Not worth renting a car from this place, GO SOMEWHERE ELSE, THEY ARE BAD BUSINESS.
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June 2017 by bruce stanfield
job well done at eh new bern airport stgaff :)
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October 2015 by Christopher Behre
I have used the service many times and always have found the staff friendly and very helpful. I wish they had an overnight drop box for when the airport shuts down, and they use a bit too much perfume when cleaning the cars, but otherwise the experience is always quite positive.
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September 2014 by Gopal Bhat
Great service. The ladies at the New Bern Airport National Car Rental office were very helpful in getting us a car at short notice. Great car and excellent people.