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November 2023 by Mayra Arvizu
Our mattress shopping experience was hassle free. Our sales rep didn’t hover, nor was he pushy. He was knowledgeable and gave us several options that were suited for us. I’ll definitely be going back there for any beds in our future.
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November 2023 by Jennifer Westra
I was in and out with a great deal. I am thankful for the kindness shown by the gentleman in the store and the ease in which it took to get the best mattress for my daughter. I'll be back again.
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November 2023 by Gregory McDaniel
My wife and I were just in to purchase the purple mattress. We are very pleased with the service and the sales associate. Did everything possible to accommodate us. Will go back to Mattress Firm in new Bern anytime.
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October 2023 by kelly zullo
The sales associate at the new Bern showroom was fantastic. She made us feel very comfortable and helped us pick out the perfect mattress. We ended up going with the one she picked first.
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October 2023 by Brenda Policy
Very professional, helpful and kind. My mom has alzheimers so shopping can be challenging sometimes. Thank you for your patience and time. Great shopping experience.
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September 2023 by Robert Moberly
I spoke with Ryan a few days before I decided to buy my Temperpedic bed when I went back I spoke with Chris about different options and beds he is very knowledgeable about all beds and adjustable bases. Chris pointed out a couple of things on the base that I didn’t know about and I was sold on what he recommended. I can’t wait for the delivery to bring the bed. Chris and Ryan are great salesmen and they know their businessThank you for your expertise and patienceRobert Moberly
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September 2023 by Jokker Maxx
We have bought several mattresses from the Mattress Firm on MLK over the years. The Salesmen are always helpful and very knowledgeable. Recently we bought a very nice king size bed and base from Chris with Ryan's help. They did an excellent job, excellent customer service, just a great easy purchase experience. Definitely stop by if your looking for a great buying experience.
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August 2023 by Jenna Marie
You know.. seems like these days great customer care is hard to come by. We had such a great experience! Joanna was amazing at answering all our questions and being very informative to help us pinpoint what we wanted and Ryan was very helpful in locking in our deal! 100% will recommend our local New Bern Mattress firm.
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August 2023 by rita desanno
I have had one of the best experiences at the Mattress Firm in New Bern NC. Ryan Kriebel and his crew were beyond awesome. If I could give 10 stars, I would. I went in to the store in need of information about different adjustable frame beds, in order to make a decision for a new bed for my parents. They were living in northern NY and we were moving them to Pittsburgh, PA. I never thought I could make the purchase in New Bern for delivery in Pittsburgh, but Ryan made it happen. He and his crew were very helpful and patient with me. I had many questions and they answered them all, and gave me such peace of mind knowing I was making a good decision on the purchase. He also went a step further and gave us military discount as my 93 year old Dad is a Marine veteran. I am forever grateful for the customer service and kindness from Ryan and his crew at such a stressful time for me. I recommend this Mattress Firm 120%!!
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August 2023 by Betsy Armstrong
Ryan assisted me. I described what I wanted. He showed me several options of which one was perfect. He was a tremendous help. I'm very happy w the service.
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August 2023 by Mary Anna Tayloe
Christopher was very knowledgeable and helped me find what I hope to be the perfect mattress. He took his time and explained the differences in the mattresses and I feel confident I chose the best mattress to fit my needs in my room as well as a guest room.
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July 2023 by LAURI NEPIL
Ryan was very knowledgeable, easy to work with and answered all of our questions. We didn’t feel at all like he was pressuring us into a sale. Very good experience!
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July 2023 by Patrick Hogan
We worked with Chris at the New Bern, NC, store and he is an extremely knowledgeable sales person. He is patient, listens to the customer’s needs and gave us time to find the perfect mattress fit.
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July 2023 by Anne Bartlett
We had the best experience working with Cody! He was knowledgeable, asked us questions and made suggestions. Very accommodating. The store was clean and well laid out. Everyone was kind and honest. Customer service like that is rare these days!
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July 2023 by Kevin Mueller
Awesome experience. Ryan , (Store Manager), was most helpful in determining the perfect fit for our mattress requirements in quality and price! Would recommend this store to any one looking for a new mattress!