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November 2023 by Kimberly A. Edmundson
Stephen was absolutely amazing, we were a little stressed over the car buying experience but he completely took the stress away! A thorough walk through of all the cars functions, a pleasant test drive, and all around a great car buying experience! If you need a car this is the place to go they actually care about their customers!
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August 2023 by Melissa B
We drove to New Bern to actually check out another dealership as they had a car that we have been wanting to see in person and the closest was here in a 300 mile radius. We saw it, it was ok and were going to purchase except when they told us about "Market Adjustment of $5400" -- No Freaking way I was paying that on a little hatchback so they tried to negotiate with me and thought I was dumb as they kept putting my down payment into their price to make it look like I was getting a deal. I was fed up so we left and drove to Hyundai which was 1 mile down the road.I wanted to check out the Venue that I saw online. Scott greeted us at the front with a smile and I told him we wanted to check out a car they had. He pulled it up for us and then while discussing, he knew I wanted some extra safety features so he brought up the same car but different style, a grade up. We fell in love with the vehicle was it was the perfect size for our daughter who we were helping purchase for.We were able to make the deal happen and take the car home that day. Super friendly, great experience from sales to finance and we would buy another there again.Hyundai got our business and guess what no market adjustments, no tricks!
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August 2023 by Harmony Harris
Best car buying experience i have ever had... Scott was amazing. I live in the boonies, i drove 2hrs to look at a van they worked with my crazy work schedule. All the staff worked hard and I drove her home.. I have my favorite new Car Dealership I will buy my next vehicle from here.. Scott u are awesome
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August 2023 by Phillip Due
I live 2 hrs away in the middle of nowhere and I had a 2019 f250 king ranch that I was looking to trade in for an f150. I couldn't find what I wanted around here so one morning I hopped on the Internet and messaged Hyundai of New Bern and Scott called me at like 830am ready to help. So much so that between the hours of 830 and when I got there at around 1pm the entire deal was already done. We had my trade in figured out, the price of the f150 and I even got a check in return of the value of my trade in. On top of all that, the f150 had a valve cover leak and they even increased the amount of money in return to help solve the problem. That's sincerely the best service I have ever had when purchasing a vehicle. I cant compliment Scott and the people and Hyundai of New Bern enough. I may not have gotten everything I wanted out of my trade in but it was completely worth it to deal with and do business with people who are fair and willing to help with some give and take. It was worth every minute of the four hours of driving that day to meet them and know that I have a place I can go and do it again that I trust and look forward to seeing.
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August 2023 by Jamee Potter
I had an amazing experience at Hyundai in New Bern. I have been looking for a new vehicle for over a year. I went for a specific car I saw on the lot, but it was sold before I got back to Hyundai. As I was looking, Dean came bouncing up and we talked about what I was wanting for/in a vehicle. We took a test drive in the Palisade and it was perfect, however the one I drove did not meet some qualities I was looking for my my car. However, Dean did not give up, he pulled up what inventory he was getting in and after he talked with multiple people, Mike the manager and Shorty, they found me my car and it was coming in that day. Mike gave me a great amount for my trade. Shorty was phenomenal, explaining every detail and answered all my financial questions and very personable. Even went above and was able to get me pictures of the vehicle when it arrived. The whole process was painless. Came back on Saturday and was able to walk in, sign and drive away! Thank you Dean and Shorty! Dean and Shorty needs to get their 1000 points!! :)
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August 2023 by Damien Guthrie
I had a wonderful experience this past weekend at Hyundai Of New Bern. All the staff was really nice and took care of me. I am enjoying my 2023 Hyundai Sonata SE Plus!Thank you so much Mr. Scott!
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August 2023 by Connie Groves
I just want to say Scott Travers goes above and beyond for his customers. He explains everything very clearly. Very personable and knowledgeable. Makes buying a car very pleasant. He treats you as family . The best experience I’ve ever had buying a vehicle. Thank you Scott for all you do. Keep up the good work. Thanks again Connie
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August 2023 by Carlos Palacios
Staff was very nice and helpful, they care about what are your must have in a car and what you’re looking for. They also care about your personal time and make the purchase process fast and easy. Over all me and my wife had a great experience
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August 2023 by Walter C.
Today, I returned a loaner that I used while my vehicle was being repaired. The man behind the service counter was so disrespectful I can only attribute his behavior to racism. He said to me, "It's about time you brought our car back." I tried explaining to him why I'm just picking up my car today. I handed him the keys to the loaner, and he threw my keys to me. My wife and I left feeling disrespected on a level that exceeded any by a professional service center that we've ever encountered and will push our Genesis GV70 to Wilmington before I use Genesis of Newbern again.
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July 2023 by Amy Thornburg
Amazing experience! I needed the engine replaced in my Santa Fe and the service department was wonderful to work with. They were able to get me in for an appointment months earlier than any other dealership in the state. The communication was wonderful and they finished the job quickly. Thank you guys so much!
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July 2023 by Kristen Wright
I had a great experience with the car salesman Mikey! I inquired about a car posted on fb marketplace and he was quick to respond. The initial car I was interested in was no longer available but he was very helpful in sharing about other similar vehicles. My husband and I went to the shop a few hours later without Mikey even knowing but he was the first one outside to greet us. He was wise beyond his years, very knowledgeable, and he was a pleasure to work with during the whole buying process! His initiative, hard work, and calm demeanor really stuck out and really gave us a peace about doing business here. Go see Mikey!
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July 2023 by William Dupre
Great dealership! Everyone there is so nice and helpful! Scott my (salesman) and Matt (finance manager) are amazing! This is my 3rd new vehicle in two years! Highly recommended!! Love Hyundai of New Bern !! Go check them out! My latest vehicle my 2023 Hyundai palisade SEL and truly loving it!
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July 2023 by Guy Carpenter
BEST CAR PURCHASE EXPERIENCE EVER!!!!! Our salesman, Scott Travers, was extremely knowledgeable and professional. He went above and beyond to make our experience first rate. The finance manager, Annika, thoroughly explained every step of the purchase process. She set our minds and hearts at ease and allowed us to feel confident in our decisions.I highly recommend this dealership, as well as Scott Travers, to be your choice in selecting your next vehicle!
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July 2023 by Heather Carpenter
AMAZING EXPERIENCE!!! Highly recommend!Scott Travers is an amazing salesman!! He is professional and knowledgeable. Above all else he listens to his customers. He is incredibly kind and he goes above and beyond to make sure his customers are taken care of.From there Annika in Finance is fantastic. She didn’t rush us through the process. She listened to our needs and made sure they were met. I can’t say how amazing our experience was. 1 million out of 10!!! We will be purchasing another vehicle from them soon! I highly recommend this dealership and this team can’t be topped!
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June 2023 by Joey Harker
Hyundai of New Bern made my car buying experience fun. I was able to find the car I was looking for and at a good price. Their sales people talked to me not like I was a businesses opportune but as a human being and I appreciate that more than anything. Pleasure working with them.
