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December 2023 by Jeff Fleming
First flight Federal Credit Union currently working on the parking lot of the New Bern location. The branch is still open and ready to assist, however access could be limited for our drive-thru options. Overall friendly staff.
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June 2022 by Edward Amaya
It's pretty much been a struggle with them.. time for a new bank...
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January 2022 by Charles Daniels
Drive thru insanely slow, never get instructions correct, web site never correct on hours. This is the New Bern branch.
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August 2021 by Sapphire LaCoss
Alicia was great in helping me get my accounts all in order
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June 2021 by William Sadler
I've been a member for 51 years and the service has been great throughout those years.
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May 2021 by Wonda Wiley
After over 20 years with First Flight, their readiness, financial support & knowledge is remarkable & the Best of the Best.
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April 2021 by Joe King
Good service fast and respectful!! Never had a problem with first flight at all
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January 2021 by Jim R.
The customer service at this credit Union has been poor from the moment I opened the Account. Cant transfer money from other banks to this one. The hold checks is far too long. With unexplained limits on online transfers. The tellers smirk at you. I get treated like a criminal for depositing checks into my own account. Banking here has been problematic for a number of reasons for years. The lectures I get about how the check I am trying to deposit is probably fake are fun too. (no check I have ever deposited was in fact fake nor was there any reason to believe that they would be). Too many mistakes and problems for an account with so few transactions. Better training of staff and bringing this credit union into the 20th century would help
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September 2020 by king avalanche
Trash customer service from the manger at the new burn branch. I closed my account.
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August 2020 by Jackie Robinson
I have not had a good experience with First Flight CU as others have encountered. I have been trying to receive service for my mother who is 89 to make sure her accounts are in order because we live out of state and have gotten the run around. No calls back-no paperwork sent as promised. Unbelievable!
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March 2020 by Elizabeth R.
You're even wonderful on the phone! I just spoke with Susan about a question I had regarding my account. She was very personable and efficient and is a great representative of your bank.
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January 2020 by Randy Hawkins
Great Bank...
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November 2019 by Slainte M.
Don't be fooled by the sticky sweet smiles. Problematic online banking. Not user friendly.
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August 2019 by Kelsey Grummert
First Flight has always been great to bank with, however nothing can compare to the absolutely outstanding service we have received from Catherine Jones. In the process of purchasing a new home she has gone above and beyond to not only ensure our finances are where they need to be, but she also has picked up the slack from other agencies that I have had to deal with. She has made this process effortless on our part by doing everything with diligence and in a timely manner. I have been so anxious going through the process of selling and buying a new home, but Catherine is always there to answer my questions and put my mind at ease. I can not recommend her enough!
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June 2019 by Dennishia Harrell
Every time my family and I come into the bank Aleseia, is always greeting us with a warming smile making us feel welcomed and always have an answer to any questions we may have.
