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August 2023 by Brandi Schutt
If I could give zero stars I would. This was the most unprofessional crew I’ve ever dealt with after 3 cross country military moves. They were contracted by military so unfortunately i did not select them. Had i read reviews first, i would’ve requested a different storage and delivery crew. Please note that if you are military, you do have the right to request a different moving agent. You DO NOT have to go through what i went through with this company. If you read this review before you receive or pack your HHG, please request a change. They showed up at 11am to unload 15k pounds worth of belongings. They busted each others chops the entire time, we’re rude to each other. One individual was obviously high or strung out on something. Another individual kept making comments to myself that made me feel incredibly uncomfortable. They were careless with our belongings and dropped multiple high value items and also jammed the truck so tightly packed that many things were broken or damaged just from the ride to our home from storage. they didn’t listen to me when i told them where things went. We have boxes scattered all over our house that don’t belong there such as boxes labeled garage tools sitting in our master bedroom. They then decided at around 7pm that they would just unload the rest of the boxes in to our carport and call it a day again because they didn’t show up until 11am. This is breach of contract with military. They have to unload boxes into a covered interior building per contract and they refused as there was no room because the best part… they initially showed up with an empty truck, they had driven the wrong truck an hour to our home and left the correct truck sitting at their warehouse, they had to bring the right truck with our furniture and that didn’t show up until many hours later after they initially arrived. Furniture was brought in last which is incorrect, furniture should be brought in first. Put in place and assembled before boxes are unloaded into home, our moves have always gone this way, it’s common sense. They then flat out refused to work. The driver, Steve, was rude and unprofessional telling me what his team will and won’t do when i have a contract in my hand telling me what they’re supposed to be doing and they didn’t do it. He was condescending acting as if i was being unreasonable. It’s not my role to tell him and his team how to do their jobs. They should show up to work, take pride in work, be respectful and then do the damn job they’re being paid to do. They didn’t have an unpack team, which they were supposed to do they said oh they will come tomorrow. When the unpack team showed up, they were equally rude and unprofessional. They began dumping boxes everywhere… including our apple desktop, just dumped on our bed and cracked because it was screen down on top of hangers. They accidentally knocked over our tv resulting in it breaking. They came in to assemble furniture and had no idea how to do their jobs… we sent them home because it was so awful. Our stuff is damaged, we’ve had three days of awful unpacking and now we’re waiting for a new company to come help us get the remaining boxes off the carport and brought into our home. I’m flabbergasted that this company still has a military contract. I’ll be doing my part to ensure no service member or family of a service member has to deal with this company again.
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July 2023 by Brandi S.
If I could give zero stars I would. This was the most unprofessional crew I've ever dealt with after 3 cross country military moves. They were contracted by military so unfortunately i did not select them. Had i read reviews first, i would've requested a different storage and delivery crew. Please note that if you are military, you do have the right to request a different moving agent. You DO NOT have to go through what i went through with this company. If you read this review before you receive or pack your HHG, please request a change. They showed up at 11am to unload 15k pounds worth of belongings. They busted each others chops the entire time, we're rude to each other. One individual was obviously high or strung out on something. Another individual kept making comments to myself that made me feel incredibly uncomfortable. They were careless with our belongings and dropped multiple high value items and also jammed the truck so tightly packed that many things were broken or damaged just from the ride to our home from storage. they didn't listen to me when i told them where things went. We have boxes scattered all over our house that don't belong there such as boxes labeled garage tools sitting in our master bedroom. They then decided at around 7pm that they would just unload the rest of the boxes in to our carport and call it a day again because they didn't show up until 11am. This is breach of contract with military. They have to unload boxes into a covered interior building per contract and they refused as there was no room because the best part... they initially showed up with an empty truck, they had driven the wrong truck an hour to our home and left the correct truck sitting at their warehouse, they had to bring the right truck with our furniture and that didn't show up until many hours later after they initially arrived. Furniture was brought in last which is incorrect, furniture should be brought in first. Put in place and assembled before boxes are unloaded into home, our moves have always gone this way, it's common sense. They then flat out refused to work. The driver, Steve, was rude and unprofessional telling me what his team will and won't do when i have a contract in my hand telling me what they're supposed to be doing and they didn't do it. He was condescending acting as if i was being unreasonable. It's not my role to tell him and his team how to do their jobs. They should show up to work, take pride in work, be respectful and then do the damn job they're being paid to do. They didn't have an unpack team, which they were supposed to do they said oh they will come tomorrow. When the unpack team showed up, they were equally rude and unprofessional. They began dumping boxes everywhere... including our apple desktop, just dumped on our bed and cracked because it was screen down on top of hangers. They accidentally knocked over our tv resulting in it breaking. They came in to assemble furniture and had no idea how to do their jobs... we sent them home because it was so awful. Our stuff is damaged, we've had three days of awful unpacking and now we're waiting for a new company to come help us get the remaining boxes off the carport and brought into our home. I'm flabbergasted that this company still has a military contract. I'll be doing my part to ensure no service member or family of a service member has to deal with this company again.
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April 2023 by David Parker IV
What do POP say?
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November 2022 by Gustavo Deanda
(Translated by Google) Just passing through but it looks good(Original)Solo de Paso pero se mira bien
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October 2021 by Catherine Mullen
Wasted 1.5 weeks of my time while trying to set up a move. They lost paperwork and unprofessionally blamed each other. If I could rate a zero I would.
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September 2021 by James Broyhill II
I cannot make this up. I called asking to get a quote on moving a piano across town, I barely got the words out of my mouth and the woman on the other end of the phone started, all but, shouting no, no, no, several times like a broken record. My shocked response was, "excuse me" to which she then responded "we cannot help you with that, and if we did it would start at $600." So I'm extremely confused, can your company help or can they not? Either way I wouldn't give them a dime of my money with customer service like that. Completely taken aback at how rude this woman was!
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September 2020 by Fran Meyer
Movers were on time, pleasant and conscientious moving my cabinets.
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August 2020 by Ashley Smith
I'm employed here
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April 2019 by Rhonda Brown
This is probably the worst moving experience that I have ever had. There were probably eight to ten guys that showed up. They were moving everything so quickly that I could not watch as to what was going on. After they left I have continued to find things they banged up and ruined so much of my furniture, pictures and other items. I am just sick to my stomach. I am going through a terrible separation and have no money to replace it repair the destroyed items.
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April 2019 by Rhonda B.
This is probably the worst moving experience that I have ever had. There were probably eight to ten guys that showed up. They were moving everything so quickly that I could not watch as to what was going on. After they left I have continued to find things they banged up and ruined so much of my furniture, pictures and other items. I am just sick to my stomach. I am going through a terrible separation and have no money to replace it repair the destroyed items. I had to help my husband move to his new home and he use Two Men and a Truck they were so conscientious and took care of all of his items. I am so sorry that I did not think of using them for my move. If you want your items to arrive at your new home in good condition please do not use Fidelity Movers.
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March 2019 by Pheon Franksguy
They have wonderful packers. Special the girls.
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January 2019 by Lauren A.
Packed our stuff for a cross country move in one day, when we received it back nothing was organized. Open food was packed and had leaked onto everything. If no stars was an option I would definitely leave zero stars.
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September 2018 by Heathet Kropp
Didn't bother to show up today because they "think" they won't need the two days scheduled for packing. Because they think....
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September 2018 by Vana Santos
Best Company to work with
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January 2018 by Meghan Beshara
Yep, my experience is similar to what a lot of these reviews are saying. They packed us out on December 28th and we have yet to receive our household goods shipment two weeks later. I can't wait to see what all is broken. Clearly, they just don't care.
