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January 2024 by Stacy West
About 9 years ago I had a vehicle that I brought in for repairs under an insurance claim, and they replaced the door on my vehicle with a door from another vehicle of the same make and model but different color. I drove around in a silver mustang with the interior of the replaced door being fire engine red, not silver. E&J would not fix the mistake, claiming they were not liable to do so since they were not a preferred member of my insurance.A couple of days ago a deer hit my car and busted out my front left headlamp, broke the front bumper, dented the driver side door, broke the trim off the back driver side tire, and damaged my radiator. The estimate from E&J was performed on January 16th. They cannot not get my vehicle serviced until April 15th, which is absolutely absurd when driving with a seriously damaged vehicle. I ended up taking my car to another body shop, The Ultimate Body Shop in Kinston (another approved insurance repair shop) and the gentleman that does their estimates discovered damage to my radiator which was totally omitted from the lazy estimate that I received from the gentleman at E&J. The gentleman who does estimates at E&J was more concerned about getting me a check for his estimated cost of repair instead of actually repairing my vehicle; however, his estimate was almost $1,000 short of actual damage done to the car. Unless you are a member of local law enforcement or you are paying for customizations out of pocket this place does not give two flips about your vehicle actually being repaired properly or to your satisfaction. I would rather drive to another zip code before having any of my vehicles repaired by this so-called establishment anytime in the foreseeable future. His lackadaisical estimate could have manifested into massive amounts of repairs down the road just because, it was obvious, they did not want to work on my vehicle and perform proper repairs, again!The award from 2022 to 2023 for collision auto body repair has to be a farce because they really don't give two flips about insurance repairs, only out of pocket customers. If you want your vehicle repaired correctly, I strongly suggest you get a second opinion after visiting E&J. You will probably be surprised at what they miss. A damaged radiator is nothing to laugh at, but apparently it's not worth the estimator's time to even assess.If it were possible I would give this organization negative Stars, but Google will not allow for such honesty.
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January 2024 by Keith McAleer
Very good experience here. Joe did a great job with my car.
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January 2024 by Tammy Braswell
I wish this was zero stars. I never leave bad reviews but this company, one employee in particular, was so rude, for absolutely no reason. Long story but the woman doesn’t need to be working in any customer service capacity in any field. I was polite, trying to get the issue resolved. Someone else drove my car, and it was towed to their lot. With a wallet full of cash, credit cards, my personal items, etc. I was out of town and trying my best to get it out. I asked questions and she never would give a straight answer or referred me to someone else. I asked if I could call a state trooper to escort my friend to get my stuff out. The car’s in my name only. She replied that “If you think you’ve got that much clout, go ahead and try it!” I called the absolutely WONDERFUL New Bern State Patrol to accompany my friend to retrieve my personal property. The Highway Patrol in New Bern is the most helpful and top notch agency I’ve ever dealt with.
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September 2023 by John P
Great local family owned business. Was helped by driver named Casper and couldn't have been more satisfied. Extremely helpful, prompt and professional. His exceptional service saved me from losing half a work day. Thats the kind of service that turns onetime customers into lifelong customers. These guys are 1st class professionals.
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August 2023 by Teri Kirby
I called them at about 10:40am and asked them to pick up a vehicle for me. They said they would have to see if they were able to take care of me today. By 11:10, my truck was on their tow truck. The driver was very nice and helpful, and the customer service with the ladies on the phone was second to none! Thank you E&J for your professionalism both in the office and those that tow. I will recommend you to anyone anytime!
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August 2023 by Steve G.
My Mustang Bullitt needed bodywork and E&J were highly recommended as the very best in town. My Mustang was towed to E&J and I met with Joe who runs the business. He was really nice and supportive. He said he'd fix the car and try to save me money which he did.I've found E&J to be a well run business that focuses on quality, honesty, and integrity. If you want your vehicle returned to its original condition consider this excellent body shop. I wouldn't have gone anywhere else.
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July 2023 by Sarah Benischek
Joe at E&J is extremely knowledgeable and professional. He was very patient with me when explain what repairs my car may need. Highly recommend.
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May 2023 by L Randolph
Always a phone call away for any towing needs. Respond quickly and professionally. They get the job done!
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May 2023 by Mary L.
My car had a lot of damage on the passenger side. The owner pulled out some of the fender so it was driveable and less of an eye sore. When I got back my car it looked amazing like new they went way beyond what was expected. Anytime I would call with questions the office staff were wonderful. Highly recommend this place!
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April 2023 by Art Clayton
Wonderful, friendly staffRecommend all companies follow their customer service and estimate policy.It's nice to finally see great people who know how to treat you.Thank you for your service.
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March 2023 by Emma Lupton
Friendly and very helpful in person and over the phone. It took some time to get to my car but that is to be expected this day and time BUT it was worth the wait! Car body work was done perfectly, ready when they said it would be, and car was cleaned inside and out. Highly recommend this business.Services: Painting
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February 2023 by Chris Chandler
Top Notch service my car looked great after they got finished with it no errors at all that I could see and trust me I would’ve seen it
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January 2023 by Sharon Tolbert
They’re super popular for a reason! Took about 6 weeks for the appointment. They did a truly fantastic job on our Subaru! We can’t say enough good things about our experience!
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November 2022 by Kaleigh Bell
If you’re looking for people you can trust with your auto repair needs, E & J is the place to go!! After having a small collision in my truck, E & J had me looking good as new in a week! Staff was extremely friendly and made the process simple. Highly recommend this auto shop for all your repair needs!Service: Body & Trim
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November 2022 by Don Wainwright
Went in for an insurance estimate this morning. I arrived early and was greeted by staff with smiles and good mornings. They took care of my estimate and answered all my questions about the process. They even provided me with some tips to help save me some money for extra work done while getting the insurance repair done. Very courteous and professional staff. It was a great first experience. I went there because I have heard great things about their repair work. So far, they are off to a great start, in my humble opinion.
