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October 2023 by camarobluek
Came here because I needed my new 35's tires balanced and my first choice of facilities couldn't do the job properly. The staff members were very professional and efficient. They knew what the other facility had did wrong. One of the staff members came out and gave me detailed analysis of what had happen at the other place. I was there for a total of 1 hour. My truck runs very smoothly now. I will bring my truck backwhen I needed service again. Highly recommend these guys.
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October 2023 by Jessica Watts
Been coming to Craven Tire for used tires as long as I could remember! Always such a clean and comfortable shop to wait in while getting my car worked on. They try to be informative about what’s going on with your car and let you call the shots on what you want fixed instead of persuading you to spend more money. Wouldn’t go anywhere else!
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September 2023 by Harry Ward
Had my vehicle inspected today, they took my car in without an appointment in a timely manner. Their staff was very helpful and friendly, and completed my vehicle inspection in no time. I have had work done on my car by them in the past and they have always done an excellent job, I highly recommend Craven Tire for all your vehicle needs if you want to save money and time by people who treat you with respect and kindness.
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September 2023 by Erin Richey-Daynes
Blake was very helpful. They got me in quickly and we’re transparent about pricing and how long it would take. Communication was excellent and they have good and fair pricing. I highly recommend!
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September 2023 by Caitlin Kuhn
I have spent an inordinate amount of time and money in this place. A series of unfortunate circumstances with my beloved Spark has made me more than familiar with this location. My first encounter was two flat tires - when I was moving. Horrid - they had me on the road and lifting boxes within a few hours.Everyone here has gone above and beyond to make sure that my car is well cared for. Subsequently, by doing so- they have also restored a bit of my sanity with the warm, friendly, and honestly kick*** customer service. They remember their customers; all have asked about my new house, and genuinely care about the work they do.As a woman dealing cars, one is used to a certain level of pedantic and misogynistic treatment. Nary a hint of this from this most excellent establishment. Alas, I wish I could say the same for the Chevy dealership on MLK.I can not recommend them enough, should you need them.
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September 2023 by Chris Epperson
I entered the office at 8:30 to get my car ac blower motor replaced. I was told it would be a total time of 2.5 hours wghen my car ac motor would be repaired. I expected it would be done around 3.5 hours. After 2.5 hours of waiting, I realized my car had never been pulled into the garage bay. They then immediately put it in and 3.5 hours later it was completed. I lost a lot of potential time and money due to the front desk lack of communication or managing the coming and going or customers. There were a few people who came in after me and left before me. The mechanic was great and showed me and explained everything once he got it apart. I appreciate all he did and his attention to detail. However my overall experience has left me with the decision to make this my first and last time using Craven Tire.
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September 2023 by Gerald saliva
There's better car shops for the money. Good for minor stuff like oil changes but the biggest scam is the $110 diagnostic scanner. Also they disconnected my dash cam again like last time my vehicle was here and now my manual transmission truck has a dented bumper and I don't have proof because they disconnected my cam.
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August 2023 by Nancy B.
We have had 3 cars/trucks serviced at Craven because they were right down the road, and highly recommended. There has almost always been an "additional" problem that needed attention. Recently my daughter needed a tire quickly and I told her to call them, they left her on hold for more than 15 minutes twice so we went elsewhere. My husband insisted on taking his truck there over my objections. They changed out the starter and it failed, under warranty so he brought it back. Still having issues but since it is his 2nd truck we tried diagnosing it ourselves. He bought a new starter, took the old one off and noticed it was missing a bolt therefore the connection to the battery was faulty and causing a drain. My husband took it down to Craven to show them. All he got was shock from Blake. My husband had already bought a new starter and installed it himself and Blakes answer was for him to un-install it, take it back and have them re-install the old one, I assume correctly this time. Really???? How about you refund the labor on the shoddy service you gave us in the first place? Beware of this establishment
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July 2023 by Adam C
The technician went above and beyond to make sure my work was done right and to their's and my own personal standards. They were very friendly and accommodating. I will be returning to purchase more tires and services from them
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July 2023 by Julean Miller
Great place to come on short notices!!!! They put my new headlight assembly in after I was turned down by nother auto shop. VERY NICE STAFF our family will for sure come back. THANK YOU AGAIN!!!!!!
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July 2023 by Croatan MAN
The technician went above and beyond to make sure my work was done right and to their's and my own personal standards. They were very friendly and accommodating. I will be returning to purchase more tires and services from them
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June 2023 by McMillans McConners
The owner Blake has truly been a blessing he saw my children and I stranded on the side of the road due to my truck over heating and didn't hesitate to do all he could to try and help my children and I. I would definitely recommend taking the time out to give this place a chance for all of your automotive needs and experience the level of care I have received as an individual and not as a walking dollar sign as to what he could gain from me monetary wise. I will be working with Mr. Blake in the future for my vehicle needs, and I will definitely be leaving another review as to the work that was done. Again, please stop by, call, and inquire and hopefully experience what I have, if not better.
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May 2023 by Joshua Chapman
I called around a few places to get tires mounted on my aftermarket rims. The other shops told me they were concerned about scratching them. I got recommended Craven on FB so I gave them a call. Guy at the front desk was very helpful on the phone and told me to bring them in. They were pretty busy but they fit me in. Rob was the tech that mounted the tires. He was very knowledgeable and helpful and guided me. He also had me inspect everything to make sure I was happy. Even helped load them in my car. Rob is the man! Thank you!
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May 2023 by Monta McBride
They are amazing!! Spent 3 hours @ dealership while they tried and failed to balance my new 35" tires. Called Craven Tire & Automotive, they told me to come on in! I was in and out in MAYBE 15-20 minutes. I couldn't be happier, and it drives beautiful on the highway.
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April 2023 by Cecil Verde
These guys are done such a wonderful job with a new location, It's my first visit to this new Location and I have to say it's a one hundred percent improvement in comparison to the old location. But I can honestly say these guys are 100%. Professionals estimated. Time was forty five minutes I was out of there in less than twenty minutes. At almost every visit it seems to be these guys on top of their game. Absolutely beautiful waiting room., And a very friendly environment as well. The two young men on front maintain a very profession about themselves. These guys here have always set the standard for customer service and professionalism.
