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June 2023 by Glenn Sikes
We signed up for the 'Mystery Car' option. It was a great surprise and success. We were assigned a new Tacoma, a great truck and perfect for our needs (although anything but a two seater sports car would have been acceptable). The woman who signed us in couldn't have been nicer or more accommodating!
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June 2023 by annmarie behan
I usually have bad experiences with budget but I was blown away today by the compassion and customer service JASON provided me with. Wow just wow what a nice and helpful person he was. He saved me so much money and time… I’m from NY and the budget employees are very rude and not helpful. Jason gave me hope.. I will continue to use budget rental car.
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June 2023 by Jesse Rusty
Tried to drop off vehicle . . . No one was at the counter. Sign said to drop off keys with fuel level and mileage. Only problem there was no way of leaving that information on the key. Sign said to leave information on an envelope the rental came with. No envelope was ever issued. Wasting customers time is no way to guarantee repeat customers. The other rental companies had plenty of staff to serve customers.
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February 2023 by Claire bear
The salesman didn't bother to make clear what time i was supposed to return my car. They say online that they're open until midnight. I showed up at 10 pm to return my rental and they were closed. I drove my car with transmission problems 20 miles to and from the location to drop off the rental a day early, and they were just closed.
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November 2021 by Patricia Foxwell Moellmer
my family got a car with body damage and worse yet, a flat. No-one went out with them so it wasn't dealt with. then the nightmare of trying to get tire fixed. had car 20 minutes and Budget said they had to pay for it. customer service was ,ummm!, less than friendly. Totally less than helpful. had car less than an hour when they returned it. Too dangerous to drive cross country. refund? oh no. the 800 # for roadside assistance is impossible to deal with. when finally got through no help would be coming prior to time they had to leave. Never use Budget.
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September 2021 by Debbie Pereira
very nice ?people.
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May 2021 by Steve Johnson
Fantastic
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December 2020 by Jacob V
Were able to get me a great deal at last minute. Had to drive out of my way but it was totally worth the price.Thanks again to Budget.Luv u long time
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November 2020 by Antoine Humphrey
Jason will do his best to find you a car or call you once one come available
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November 2020 by Jeff Boudreaux
Good service.
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January 2020 by Debbie Beighle
Great price easy.transaction
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October 2019 by Evelyn Lazo
The lady working at the counter with the cute pixie hair cut went above and beyond to make sure I was happy, after arriving at the airport to find out that the vehicle I had reserved was not available, and that there was nothing comparable to what I had rented. Talk about a great start to the vacation! Thank goodness for this lady at the front counter!! She is the real MVP!
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March 2019 by Lenoir Petty Russ
I arrived to pick up my rental only for the attendant to have closed up early an the customer service just basically said tough luck...
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January 2019 by Pat Johnson
Twice I have rented from Budget Rent-A-Car twice they have overcharged me an extra day, why because the first time I was fifteen minutes late returning it and again yesterday I was another 15-20 minutes returning it they charge me for another day service .screw them I would never use them again.
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December 2018 by Laurie and Larry Collier
We want to give a shout out to Pat for always providing excellent service at Budget at the EWN location. We have rented from him multiple times, and have always been pleased with the service provided. Very helpful, very professional. Thanks Pat!