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November 2023 by Capt Peady
The woman salesperson told me I needed some new tires. They were Goodyear 85,000 mile guarantees and had 30k on them. There was some miscommunication between the mechanic and her. She said they had broken treads and I did not rotate them enough. I said Black’s rotated them every 6,000 miles when I spoke to the mechanic he said they were only wearing a little on the inside and maybe an alignment was needed next time.
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October 2023 by Galilean K
These folks are awesome.I am from out of town and, ironically, had walked by earlier in the day and felt that the place had a good vibe. Hours later notice car has aloe tire. Arrived at Black’s Tire late in the day and they cheerfully checked the punctured tire and said it was not possible to patch it because it was a sidewall puncture. Tire on other side was too old to put on a new replacement tire so they recommended putting on two new tires. Since I carry a full sized spare, asked them to switch on the spare which they did with no fuss and I was out within 20 minutes. Overheard them deal with other customers while I was waiting and each one received the same courteous yet friendly reception and service. Wish that they were in my town!
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October 2023 by Kristopher Marvin
These guys are the best in the business for tires and alignments! Their alignment Tech is one of the best in the state and can align anything, be it on oversized tires, lifted, lowered, or anything in between. Tire prices are always great and they get you in and out fast. I recommend them to everyone in New Bern when it comes to tires and suspension.
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October 2023 by J
Fantastic folks, who are very professional, experienced and friendly. I didn't understand the price I was quoted and they took the time to help me understand and in the end everything made sense and was a great price to boot. Any time I need help with my vehicle, these are the people I'm talking to first and so should you.
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October 2023 by Collins L Bailey Jr
Well the folks at the Pollock Street location fixed my 77 Ford F-100. It took a days to get to it due to it being a drop off and a few days for parts which is all understandable. She stops good now
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September 2023 by Ben Stocks
I am very impressed with the customer service and fair prices at Black’s Tire and Auto. Quality customer service seems to be harder to find these days but I found it at Black’s Tire and Auto. They stayed in great communication during the service process and empathized with how I was affected by the problems associated with my vehicle. Great job guys!
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September 2023 by Derek Dubay
Blacks Tire was able to get my alignment corrected after installing a lift on my Jeep. They were honest and upfront with pricing and the turn around time was better than I had hoped.
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September 2023 by Tracy Zwiefelhofer
Great and thorough service. Caught the bad cell on my truck battery before it left me stranded. Reasonable prices vs doing it myself. Quick in and out service, for all my vehicle needs.
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September 2023 by dawn ambition
This is the second time I’ve had service here and I am very pleased. The employees are extremely professional and give clear communication as to what is going on with my car and they were prompt with when they said it would be ready for pick up.
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August 2023 by Anne Niles
Took my Chevy road track in for an emissions test and to safety check before my next trip. Always always get wonderful service at Blacks tire! I usually ask for Tom because he is a great guy, but honestly everyone there is so nice. Don’t know another auto facility that is as honest and reliable as blacks tire! Thanks guys for all your help. I will continue to recommend you to my friends.
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August 2023 by Mike Valade
On my drive from Florida to New Bern I noticed a problem with my brakes. By the time I arrived, there was an audible grinding from the rear. I called Black’s on Tuesday, brought the truck to them at 8:30 AM on Wednesday, and had it back with new rotors and brakes for a fair price by 11 AM. The place was immaculate, the folks were super friendly and polite. I will give them a six if I could
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July 2023 by Aka Kasai
Black's is the best! Staff was incredibly friendly and knowledgeable. Tom was super helpful and gave us a great deal on our new tires. If I could give more stars I would ??
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July 2023 by Stephanie
Ive been bringing my cars to BLACKS for 15 YEARS.Today I came in and a young kid was at the desk.He told me that it would take 2 hours to fix my car.Which was fine.I was okay with waiting.It has now been 3 hours and I am still sitting here waiting.When I went to ask him what was going on with my car he was RUDE and told me that I could take my keys back if I didnt want to wait.I had already been waiting an hour and a half while my car sat in the same spot that Id parked it in at 7am!Finally I asked to speak with someone elseand Tom was very understanding,communicated properly and was very helpful.If it werent for Tom stepping in after being a loyal customer of blacks for 15 years I wouldve taken my business elsewhere.I do hope that young man gets more training and learns to be more respectful as well as learns to communicate better with customersEspecially the customers that have been loyal customers for over a decade.If Tom is not the manager he definitely should be!
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July 2023 by Mr. Spain
Worst experience at a Black's Tire ever. I have a fleet of commercial vehicles (leased through Enterprise) that are used to bring fiber optic internet to New Bern. Majority of the trucks we use have less than 40k miles. I have a technician that had a tire leaking air really bad and was hoping to get it fixed before they closed. I am aware they close at 5:30pm. I called at 5:15 and ASKED could they possibly get my tech's truck in for a simple patch or just to assist with getting the spare put on the truck. (2022 Dodge Ram 2500) Whoever I spoke with on the phone said to bring it in really quick and they would try to help. The customer service was so bad that my technician called me upon arriving and I had to leave my office to come access the situation. One staff member at the front desk was VERY rude and snappy. (Older Caucasian man with grey hair and grey beard, maybe in his 40's-50's) Making all types of snobby remarks because we got there at the time we did. He tells me "we close at 5:30" and I tell him "I know what time you close, I looked at your hours beforehand. That's why I called first to ask and someone told me I was good to come in. Are you going to assist or not?" He got noticeably upset and I WITNESSED him snatch the keys from my tech and walk outside shaking his head and making smart remarks. When I told the guy he might not be able to repair the tire because it was damage to the sidewall (he looked shocked because I guess he thought I didn't have any mechanical experience), I then asked him could he at least get the spare tire put on for us so my guy could make it home to Jacksonville. He walked off rudely and said "sure, do you want us to detail the damn truck too while we're at it". COMPLETELY UNPROFFESIONAL. It was very clear they all wanted to get home because the day was over. If it was that much of an issue the gentleman on the phone should have never told me to bring it in. I work in the customer service business I know for a fact that a customer should never be treated the way we were treated today. This location will be lucky if I ever bring another one of my commercial vehicles here again.
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July 2023 by Darleen Boswell-Jones
The staff at Black's Tire have great customer service. They have a wealth of knowledge with regards to tires and auto. Tom thoroughly inspected my car in great detail and found the problem. I definitely recommend this local business!!
