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December 2023 by Marc Riley
Great customer service, I bought a set of wiper blades and they put them on for me at no extra charge. They asked if I was a veteran, I said I was, they thanked me for my and I received a 10% Veteran's discount
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December 2023 by Connor
Went In to get battery. Very fast install
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December 2023 by Amere Mack (Twin)
Would've left no stars if possible. For a place that advertises free battery installation, among other things. Don't waste your time!!! Back story: My daughter car battery died first time for her, so I came out to get her back moving. Stopped in this Auto Zone and wished I would have drove across town first instead. Ok getting ahead of myself I state I need a battery for my daughter car outside African-American guy at the counter says well I know your not going to put a cheap battery in her car. I felt this is was irrelevant so I ignored the comment asked about warranties and getting it installed. He stated he wanted to look at the car to see about installation. Came looked at car and said no that'll take me to long to do so I'll just sell you the battery for $250. Never spend your money with a company that doesn't stand buy their word. So I continued on to their competitors on Glenburnie that also start with an A. Advertised the same service that sold and installed the battery. Now they may have a future customer for life. Who do you think my daughter will be more inclined to visit.
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November 2023 by John Collins
I will never go to this Autozone location again and will share my experience with others. It is raining and my windshield came off on my car. I pulled into this autozone and my son went in and tried to get help and they never helped him. So i went in and there was a guy at the counter and i asked him about a windshield wiper. Im soak and wet because i was trying to gix the broken windshield wiper that vome off in the rain. The old man in a rude and spiteful way looked at me and said somebody will be with in a little bit. Granted there was one person in the store and he was being helped and this guy was helping nobody byhimself. This store was not busy. I looked at him and said nothankyou sir I will just go somewhere else. He let me walk out with out a care in the world. If your sales are down just know lack of customer service is why. He has no buisness being the face of autozone greeting people with a sourpuss attitude. Sad experience.Walmart had no problem helping me find a windshield wiper and honestly it was only 7 dollars.
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November 2023 by Tami Howard
Friendly helpful employees. Great selection of inventory and good prices.
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October 2023 by Christopher Sterling
Mark R. And foul mouthed Conner (district manager) completely incompetent. I surely would not work for such a person who speaks to his employees like dogs!!!!
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September 2023 by Avon Gail Roben ISR
Great staff!!! Thank you for helping us with getting the wiper blades replaced.
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September 2023 by A.D. Edwards
Nice workers , the store was set up nicely,and very friendly, and knowledgeable.
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August 2023 by Buddy Christy
I called to check on a warranty. I was told by a person at the store that was working today and older gentleman on the phone. He would refund my money. I go down there and now they do not want to do nothing. I tell them to load the batteries up in my other truck. I will not recommend anybody going to AutoZone and the New Bern. I will go to O'Reilly's advance or Napa from here forward. AutoZone has lost a customer that buys a lot of parts.
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August 2023 by Penny Bryan
I went in to get my alternator tested. They said my battery wasn't charging enough to test my alternator. I bought the battery a few hours before, so it was brand new. I went to Advance Auto, and they tested my alternator with no problem. Thank you, Advance Auto, for all of your help.
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July 2023 by Felix Mirabal
This establishment has a great assortment of auto parts,with very competitive quality and performance.If you are the auto aficionado type like me,you value hard work,and you do it right the first time.The parts you use must at least meet your expectations.Trusting a company for your family's safety, is all in the details...
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July 2023 by Jose Ledesma
I ordered my parts online and picked them up at the store with fast and friendly service.
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April 2023 by Randy Green
Bought a battery. Guys were courteous and helpful.
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February 2023 by julian king
Mark the manager is rude and incompetent. Yelling at customers on the phone and in person talking down to people he doesnt even know. I am a cross trained technician with 3 master certs. All I asked for was a part number for a bulb so I could replace led with led buddy. He needs to be fired
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February 2023 by Casey Potter Kite
They were helpful, but not very great with customer service.
