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November 2023 by Mark Reconnu
Stan built a custom house for my wife and I on the north end of Roanoke Island, this was the first house we have ever built. Throughout the process Stan and his team were responsive and helped us every step of the way (even though at times I can be difficult). We are so satisfied with the results, we have contracted him to start a second project!
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July 2023 by Amy M.
Rent through this company knowing you will not receive adequate reimbursement and a condescending response to a medical situation for several guests who used the hot tub. Not the floor wasn't swept, or the bed wasn't made but a medical problem that was treated as if it wasn't their problem because they don't own the house, but they will placate to your situation and act as if they care. However they rent the house and one would assume the company who is renting would want to insure their "product" is well maintained. They assume little responsibility. a Very arrogant and dismissive company.
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June 2023 by Mary k.
Stan White (SW) realty manages this home but used VRBO to post. Rented vaca home arrival 6/10/23. Received text from SW after check in that washer broken. (Why they waited until after check in is a mystery ). They stated (after I pressed what we were to do) that Maybe fixed in couple days. But then No repair and no communication regarding if it would ever be fixed. It wasn't. Of course none of the occupants of this big home had enuf clothes. Time spent at Laundromat instead the beach.Also evening of check-in no linens. No one at rental office answering phones including linen service. Spent the night at Walmart spending $$ on linens. Of yeah - stopped up toilet too (but that was fixed next day). All week I heard "you'll be compensated " - per KC of SW. But once u check out nothing! Ghosted. Update: SW refunded the money spent w linens plus little for "the inconvenience " a week after check out. No notification but found in review of bank account.Warning- this house rented via VRBO so read carefully. VRBO will list Stan White as management company. I've reported to VRBO. Also Placing my review In VRBO house review comments. I wish I had seen all these reviews in Yelp before I reserved! At the time I selected this home there were no reviews in VRBO.
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October 2021 by K J.
I wish I had found these other reviews before committing to a house thru Stan White. On their website there are no reviews posted for their rental properties either. Now I know why. I recently rented an 8BR, 7 1/2 BA, 3-story house in Nags Head. There were so many maintenance and housekeeping issues! Maybe previous guests didn't take the time to report inoperable items but at the very least the cleaning crew should be responsible for reporting the obvious things that need repair and attention before the next check-in. Just some of the things I found in the first 24 hours: a dozen burned out light bulbs; carpet stains; torn upholstery; broken & missing shower curtain hooks; a broken curtain rod; multiple folding closet doors off the tracks. Add to that chipped dishes and coffee mugs, the bottom rack of the dishwasher was broken, all mattresses were horrible & need replacing, and every lamp shade interior and light bulb was caked in dust. Oven mitts stored in the kitchen drawer were covered w/ dried food. Fortunately, many issues reported were addressed during our stay. Each time I txt'd a list of unpleasant discoveries, I received back within minutes a personal reply. Maintenance arrived on day 3 and again on day 5 and took care of plumbing issues and missing parts. By then I had stopped reporting anything else because it was sucking up my vacation time. Renting a beach house was a learning experience for me. Of the 20 questions I posed prior to signing the rental agreement, less than half were answered. I found numerous discrepancies in policies and procedures between information on the website, in the rental agreement and what the staff was telling me over the phone. I will not rent from them again.
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September 2021 by Shasta C.
Here are the details of our poor experience with Stan White last week. After an 8 hour road trip we arrived at the house and discovered that there were no linens as I had paid for. I then spent the next hour and half calling every number I could find and was given by the "emergency" number. That number turned out to be a joke because the "on call" person never responded. I finally received a call from a Jean McLean who said that she just happened to check email and saw one I had sent about this issue. She first wanted me to drive to the office to meet her to pick up sheets but then texted me to say she would bring them to the house. So finally at around 9pm we had sheets. When she arrived she admitted that Stan White had dropped the ball and never sent our linen package request to MoneysWorth. She said we would be credited the cost plus some for our trouble but of course that did not happen. Then on Monday my grandson had a situation that required us to be able to do laundry which according to the website this house should have had. We started opening doors and there was no washer and dryer behind any door that would open. So again I had to call Stan White and found out that they were behind a door on the carport that we were not given a key to. So once again someone from Stan White had to come to the house to deliver these. Additionally the Wifi password that was on the Stan White envelope did not work, and I was told to call a number to troubleshoot, which I did not feel was my job to do. Luckily my husband noticed a table top tent that mentioned something about Wifi and low a behold on the back of that was the correct Wifi password. This whole experience left a very bad taste in my mouth for Stan White. Seems that everything was very disorganized and customer service was less than impressive.I will add that they have yet to respond to my emails or reviews.
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August 2021 by Jim Y.
I will never forget how this company screwed over our FAMILY!! Stay clear of these THIEVES!!
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August 2021 by Kathy L.
I want to start off on a positive note because we love OBX so so much. The KD100 Mai Tai property was located near everything, great restaurants, a quick walk to the beach, Avalon Pier, stores, and shops. However, after walking into this property shortly after checking in, I knew everything else would quickly go downhill. The carpets were soaking wet, so although I'm glad they were shampooed, having an infant who crawls around getting soaked after arriving almost an hour after check in time was pretty inconvenient. Checking out the rooms and bathrooms made us notice how old and small everything was. This house was "just cleaned" but we found a dead cockroach on one mattress and coffee still in the coffee pot. The fridge and freezer smelled like straight fish and caused our food and drinks to stink for a couple days even though we wiped it down before putting anything in. The couches were stained and the kitchen contained dollar tree quality pans and utensils that weren't cooking/prepping food adequately or properly we ending up buying our own pans. The grill was completely eroded and corroded, we ending up having to buy a small one because there was no way the provided grill would work. There was a list of cable tv stations in the living room that was supposed to be provided but once we started trying to watch something every channel asked us to upgrade the cable package so they weren't provided. There weren't any chairs on the crows nest and you couldn't really see the ocean from it. The only thing that I liked having was the washer and dryer, but having it on the ground floor was slightly inconvenient. I have contacted Stan White Reality 3 times now with our groups complaints and have not heard back. The manager apparently is "never there" and I feel like we are just going to keep getting the run around. I've never spent this much for a week in OBX but wanted to be close to the beach so we chose this property. For almost 3k this house was extremely falsely advertised and not worth the money, we will continue to stick with Airbnb. Stan White Reality needs to step up their communication skills and a Manager should always be on the property to address problems and issues especially if people are spending large amounts of money. We will never rent from them again and I have almost no doubt that our issues will not be addressed and we will never get a call back.
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July 2021 by Joe O.
We just rented 1707 South Memorial Blvd in Kill Devil Hills, this house should be condemned. Nothing was clean when we got there, all bedrooms were old and not taken care of. Kitchen appliances were dirty, beds were old and not stable to lay on. We specifically rented this house due to the elevator, when we got there it was broken, were told it would be fixed on Tuesday (we got there Saturday) and nobody showed, no call, and nothing from Stan White. We had one person who was basically confined to the first floor all week. Completely unacceptable!!We called and emailed multiple times with no response. When we left and sent another email with the laundry list of issues, their response was basically "we don't care you stayed the week so oh well".Avoid at all cost, this company will take you money and could care less about the property.
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June 2021 by Emily M.
COCKROACHES AND BLACK MOLD. Stayed at Carolina Fever 9331 Old Oregon Inlet and had a horrible experience. The house is very rundown, with black mold all over including in the air vents and showers. We also saw several cockroaches My mother developed a very bad sinus infection from the mold. The coffee maker didn't work, the kitchen was VERY ill equipped, the bedding was soiled and stuffing was coming out. When we arrived, it was clear that the cleaners had only done a cursory clean as there were literally piles of dirt all over the house and feces in one of the toilets. We took our complaints to Stan White and nothing was done to remedy the situation. Sadly, I see we aren't the first and won't be the last. I will say as a frequent renter on OBX, we will not return to this house or to Stan White Reality
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October 2020 by David T.
We paid for bed linens and towels. There were none in the rental when we arrived. We called the after hours emergency number. The answering service told us no one gets messages after hours and that we would have to do without any sheets or towels until the next business day. At least there's a partial roll of paper towels we can dry our hands on. So here we sit with no sheets or towels after a day of driving. I guess it's a good thing we aren't locked out or we'd be sleeping in the porch.UPDATE 1: We received a text late in the evening that towels were delivered OUTSIDE the house. We went outside and after looking around we found a pile of linens lying loose on the sand covered deck by the shower. There was ONE fitted sheet for a twin bed, THREE hand towels, and ONE bath towel. All for a four bedroom, three bath house. No response when the text message was replied to. I hope that's not the delivery!UPDATE 2: Got up in the morning, went to make coffee. Pulled 5 coffee mugs from the cabinet that were all dirty. Covered in coffee stains on the sides and layered on the bottom. Not stained, but put in cabinet unwashed. Washed those and began pulling out many other dirty dishes from the cabinets for rewashing.UPDATE #3: Finally. The next morning there were emails back and forth, sending us looking in various places for the towels and bed linens. The linens were said to have been delivered at 11:30 PM, even though check-in was 4:00PM. We were wondering why getting these items was a treasure hunt for us, and Stan White people weren't their cars finding the linens. Finally after lunch, the linen service came by with the supplies. They had delivered to the wrong house. The final word from Stan White when we let know we finally had towels and sheets was "LOL!"
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July 2020 by Patricia B.
Horrible experience renting from this man and his company. We chose Carolina Fever located at 9331 S Old Oregon Inlet Rd. This is owned personally by Mr White. The listing says the house is handicap ready, but there is no way for a handicap person to ever get to the beach!!! The cabinets were falling apart. The house smelled musty and when questioned, I was told it was cleaned to EPA standards. How could this be if the AC vent cover is caked with dust and the filter on the vacuum is black and chewed up? The house had many broken items and the grill was unfit to use. And don't get me started on the roaches!!! Yes ROACHES! I had to wait 3 days before pest control came to spray the entire house, which was basically for show. Mold and mildew around exterior doors on the second levelFrom water damage. The list could go on an and on.My vacation was spent contacting the company repeatedly, documenting these issues and not relaxing. When asked for a partial refund, I was given the run around and finally offered $200. This is not even 2% of the money I paid! Stay away from this property and company!!!