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January 2024 by Dennis M.
I've been with Navy Fed for 25 years and the Moyock location is not only the absolutely worst branch office I have ever dealt with, it is the worst banking office I have ever encountered. One lady specifically, Pam, showed zero professionalism or maturity. She constantly showed either an annoyed or wtf are you talking about face while at her desk. Pam spent more time talking at me then actually listening to me. 25 years of service to be talked at by someone with zero professionalism! I've seen deck seaman carry themselves better than her. Will never come here again. Avoid at all cost!
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August 2019 by D V.
I got auto loan through Navy Federal. They messed up the DMV fee and made me wait 2 months for nothing. I'm here suffering paying extra $200 a month in interest. They tried to blame me for their mistakes instead of trying to work with me by waving the extra interest. They are rude from the operators to the bosses. I'm in the process of applying for a mortgage now other wise i already refinance somewhere else. I can't wait to refinance my car somewhere else next month. Rather take my money somewhere else where they appreciate my business.
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November 2018 by Sarita P.
I have been with this credit union for four years. They are always professional and curtious when ever I have questions or concerns. They called me and provided information regarding my account. The bank informed that Verizon took two payments out when they were only authorized to deduct one. They got my money back the next day.
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August 2018 by Ashlee A.
As my closest location, I have done a lot of my business here. The employees are welcoming upon first entering. At times it can be busy (rush hour), but there's typically only a few people and multiple tellers working. Also, when I've had to meet with a financial agent(?), my wait was only a couple minutes and the process was smooth. There's two ATM's outside and they both have mirrors attached to see behind you.
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February 2018 by Shameika H.
I've been with Navy Federal before I even knew how to save money lol. My parents set me up an account back in 1999 and I have never been with anyone else! This location is located right next to the Farm Fresh and behind the Chillis, it's not hard to find. I walked in and was greeted. There was no line and majority of the tellers were ready to help me. I was in and out with depositing a check in less than 5 minutes. Great location in my opinion.
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January 2018 by Michael Erikson
Excellent customer service and good hours for a bank
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May 2017 by Bridget M.
People at this branch were rude and racially discriminated my boyfriend. Ms. Kim Barnet was the one who attended us and I found it to be very rude and racist that she did not even make an effort to give us more options, details on what's going on & she DID NOT make the effort to even speak to us what's the problem or explain the different types of options we can get! WE HAVE never been treated the way we were treated at this branch. Really? Just because of what we were wearing? And what race we were? She was going to not help us thoroughly and explain what's going on? I cannot believe this! I really advise to not go to this branch, or at least, have someone else assist you! Don't judge a book by its cover. Thank you and God bless.
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May 2017 by Bonnie H.
These days lots of people use uber and lyft. Only 3 tellers were available and there were 9 people in front of me. Including older people with canes. This is a bit outrageous and extremely long wait for deposits and withdrawals
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August 2016 by Rikki T.
Lovely Navy Federal with kind staff! Chona was exceptionally helpful and sweet! The business was taken care of in a timely manner.
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August 2016 by O O.
If you'd like to forge documents without any consequences, this is your place. Navy Fed is covering up the fact that their customer's signature was forged by saying its a civil matter and there's nothing they can do. In the mean time they got paid an extra $800 in fees plus they maintain all the shady loan practices that drove us to a recession. DISGUSTING.
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May 2016 by Kathryn M.
Very nice people. Quick service. 2 reserved ATM parking spots in front of the ATM. Need I say more?
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November 2014 by Bruce K.
Convenient location for their ATM which has a reasonable amount of area nearby where you can't quite be snuck up on. The face of the ATM also has a mirror on it which is helpful. But at night, in a quiet parking lot, be aware of your surroundings! I was waiting behind a lady who absolutely had no idea that I was standing ten feet away.
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August 2014 by Anne F.
Great location! The staff when I visited wasn't as friendly as other locations though. I prefer the location closer to Little Creek or the one by Lynnhaven. However this one is a little closer to home, so I frequent their ATM when I need some quick cash. Navy Fed as a whole though, I love! Their mobile app eliminates the need to visit their actual branch locations frequently too. I love mobile deposits!
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October 2013 by Nicole K.
A little parking lot island near party city and tropical smoothie. The stand alone ATM. There are two ATM machines but the one on the RIGHT only accepts deposits, and lets you check your balance etc. The one on the LEFT is Thankfully one of the newer machines that allows you to deposit checks and cash without having to fill out a deposit envelope. I believe this allows the money to credit to your account immediately/sooner. The fella in front of me explained that the ATM at the bank in the strip behind us was down. That must be why it was so much activity at the island. A few weeks ago I was shocked to find that a local NFCU ATM attached to the bank exterior still required deposit envelopes. I had to search for a pen and fill one out.
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September 2012 by Greg F.
I have been banking with Navy Federal Credit Union for 13 years and this location is just as good as any other I have been to. If you are nearby and need to conduct some business, stop on in. They have an ATM located outside so if you just need to grab some quick cash you can. This location is right next to a really nice Farm Fresh and Chili's also. So you can grab food, groceries and take care of your banking needs. While you are at it, you can go into the shopping center across the street and hit Grape & Gourmet for some fantastic beer and wine or hit the VB Public Library. So many fun things to do other than just wait in line for a loan!
