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April 2024 by Tonya Love
Don't expect service on site. There is no one in the office. You have 2 call the 800 number....
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September 2023 by Curtis Blye
I must admit, I have to give credit where it’s due. I got a great first class service from April. Your customer service was excellent, thank you!
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September 2023 by Selena
Good customer service!! Quick and easy sign-up.
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May 2023 by Janet Stroupe
If I could give this place a negative star I would !! It is not secure at all. Lots of break-ins, no cameras, easy to get through gate and fencing down that never gets repaired !!
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April 2023 by Tammy Marie Keathley
I closed my unit out today. I have had it for 3 years. The unit & location was clean enough & bug free. However they raise prises every year. This year they went up 30$ my 25x25 was just under 200$. I paid on time every month for 3 years but this was just too much. Also some units got broke into the last month.. They just sent a generic email and I didn't know mine was one of the units until I went to check it out. My lock was still in place. But my unit had been ransacked. Very upsetting. They have video monitoring but no one contacted me that my unit specifically was broken to. Also today when I went to close everything out the older man in the office didn't ask me if anything was stolen. He didn't offer any compensation and he didn't offer so much as an apology. This really sucked!
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April 2023 by Neo Kat
False advertising at the worst NO working cameras( at least thats what they told the police ) , NO 24 hour access as written on the building, time limit on the unit ( 60 minutes) NO lights even though it was suppose to, No acess to your stuff after 5-6pm, theft problems. Now that my stuff is out of there and i dont have to worry about the rest dissapearing let me tell you how it is. Was told i could not be there after 60 minutes , i had over 300 boxes and paperwork to go through but was threaten to be kicked out and they would keep the money if i didnt leave when she did at 4( i got there at 2.48) A old lady would ride around in a cart looking in any open unit for stuff she would be interested in and would ask is that for sale? She said she was the manager so if something went missing you would tell them and they would say proove it? Also saw a lot of fake reviews about this place like "she showed us the unit "and they get 5 stars for showing you the unit? Every storage place shows you the unit before you rent it. Any review with Donna in it is fake. I fell for those reviews as well .So No 24 hour acess, No lights, No working cameras, huge theft problem( met a man whose camper was stolen during the day and of coarse the had no cameras.) I was there for 6 months and the price went up 2 times total 65 dollar increase so 300 total for a unit. I found another place for 160 cheapier, 24 hour access and working cameras . Lived in Mt holly for over 20 yearsPlaces like this make Mt holly look bad.
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April 2023 by Brian Parsons
Check-in was great manager was great now I'm here at 6:20 in the morning April 3rd and cannot gain access and was told at 6 a.m. I could gain access
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February 2023 by Russell Crews
Great service and got me the unit size that I needed for what was being stored
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November 2022 by Jonita Cornwell
They were very nice and very helpful I would recommend them anytime Debra and Tom both were super nice and helpful
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November 2022 by Lisa Link
I needed an immediate storage unit and Debra assisted me with my options including discounts and with a smile!!!She was very professional and knowledgeable of her brand.Work with Debra if you need a storage unit for rent!!!
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October 2022 by Brian Johnson
Very helpful. Like having a friend in the state you're moving to helping on the other end. I'd definitely recommend them.
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October 2022 by Jem W.
I'm leaving this review to help warn others. Stay away from this storage facility. "You get what you pay for" in most cases, but you'll still pay too much for this sh*t hole. Have stored my belongings here for several years. Recently, they had a break in and the scumbags cut locks and ransacked/burglarized several units. The facility called to tell me. No apology. Very matter of fact. The place is dirty and disgusting, honestly. They don't have cameras inside of the buildings. Only outside. There's 24 hour access. Only a gate securing the perimeter. No secured access to the buildings either. Thieves cut through the gate and had a field day. Storage facilities aren't held liable for basically anything, but this place didn't care about what happened. Acted like it was a normal thing. Moving my s*** out of here ASAP!!!
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October 2022 by veronica coleman
The people there are so polite and they assisted my needs, I wasn’t satisfied with the unit that choose at first because it was inside like a maze, I explained my concerns about it and without any hesitations my storage was changed that day, Thank you for understanding people..
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October 2022 by Neo K.
I went to get paperwork from my unit, it took about 2 hours, a lot to.go through. They called me and told me you cant hang out there? First time im there in over a month and im being harassed? She told me if i didn't leave that moment she would void my contract? It was weird because the guy father doen was there before and after I left. Maybe it was our gender or race? If i rent a unut for 250.00 a month i expect to be able to pick up stuff when needed. They lied about being 24/7 , lied about the electricity, and im to nervous to go there now.
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September 2022 by Kristin Nitsirk
Fantastic service and amazing staff! We were in a bind and couldn't find anywhere with a 10x15 unit, but Debra was super amazing and was able to get us a storage unit quickly. After renting a unit we were able to unload our moving truck immediately into a very nice climate controlled storage unit. I feel like my stuff is safe and protected at SecurSelf Storage. Highly recommend doing business at this location.
