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July 2024 by Laura Simmons
Great customer service! Julie, the Sales Manager, is very helpful and friendly! Thank you!
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April 2024 by Dillon Scott
Misty was very rude and hung up on me when I asked for corporates number. No one is any help, I was told 4 different things before getting to the store about an upgrade and then they say I don’t qualify when the website says I do. You don’t even have good service in the us cellular store. Worst company ever and worst service phone wise and customer service wise.
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March 2024 by Will He Is
Chris was great to work with when getting my new iPhone. He was clear and precise about what my options, and was eager to help! Not only did he provide great customer service, but he was quick in getting me in and out of the store.Once we completed processing the order, he installed my screen protector and a brand new case.I love my new phone and he convinced me to stay with US Cellular! If you go in, work with Chris.
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February 2024 by Chris McCollum
Terrible customer service! They made excuses about needing to do their job of transferring over data from phones. Then still failed to do so, I had to go home do it myself and drive back, because they had set up the service wrong. All they did was make excuses!
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January 2024 by Annie McCollum
The associates have no interest in improving the customer experience and would rather make excuses.
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December 2023 by Austin Bohland
Antoine Stewart and Mark Dillard are excellent employees. They both have superb customer service skills. I'm immensely satisfied with the way I have been helped by these two gentlemen regarding my service. I recommend this place to anyone who needs good service and a helping hand. Regarding my cell phone service, it is kinda spotty around town(Mt.Airy,NC). I couldn't go wrong with them. Verizon barely has reception here. I tend to get better reception in Winston Salem, NC than I do in Cana, VA with this service. If you ask me if i would recommend this service to anyone, I would say yes depending on your situation. I only pay $20 a month thru a "basic promotion" plan, bring your own line. This is by far cheaper than anything verizon or t-mobile has to offer. Like I said I couldn't get better reception with Verizon, so for me it's a no brainer. I've never had t-mobile.Thank you again Antoine Stewart and Mark Dillard for your fantastic service! I greatly appreciate it!
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October 2023 by D Brantley
I’m giving a 3 star review but do not buy this case from them by Kate spade. My phone dropped only 3 feet once and the back of it is shattered. On the front of package it said 10 feet drop protection. Tried to pull up warranty website and it’s not working. I bought a tried and true otter box, which always gets the job done. Shouldn’t sell a defective case at a phone store. We rely on them to sell dependable protective products. Disappointing it’s a 1100 dollar phone.
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October 2023 by Deborah Brantley
I’m giving a 3 star review but do not buy this case from them by Kate spade. My phone dropped only 3 feet once and the back of it is shattered. On the front of package it said 10 feet drop protection. Tried to pull up warranty website and it’s not working. I bought a tried and true otter box, which always gets the job done. Shouldn’t sell a defective case at a phone store. We rely on them to sell dependable protective products. Disappointing it’s a 1100 dollar phone.
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August 2023 by Butch Smlth
Good service ?
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January 2023 by Katrina Payne
New customers matter. If I have to go down the street after 19 years, clearly you need a loyalty program.
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December 2022 by Penny Smith
Service is bad said they were putting up more towers they haven’t Drops calls
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October 2022 by Lisa Tovar
the service is a nightmare. i didn’t get service anywhere living in NC.. beware on trying to cancel your plan. it has taken me months to try to cancel. you have to call customer service and even then, they still find a way to mess you over. so tired of dealing with them.
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October 2022 by Jerry Branson
Donna is the best she was able to fix my grandson up with his new I phone and he really likes it.
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August 2022 by Samantha Mitchell
Great service!!
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August 2022 by Gail Hudler
Christian is very professional and very knowledgeable about the phones.
