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February 2024 by Alondra Limon
I was able to purchase the exact car I was looking for thanks to the people here for communicating on the availability of my new rav4. HUGE Shout out to Richard Coburn (sales) for working with me and being so patient. Also thanks to Josh W (finances). Definitely recommend asking for them.
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January 2024 by Ann Christian
I had the pleasure of working with Jarred Bowman (Sales associate). He already knew I wanted a 4Runner as we had conversed over the phone several days before. He found THE PERFECT vehicle to match my lifestyle & needs. Attentive, mannerly, and NO PRESSURE! So professional for someone so young. I was very Impressed!!Joshua Williamson, helped me with ALL the legalities; contract, payment options and extra warranty additions/coverage, etc. This part of my 4Runner purchase took a good 2 hours; yet time seemed to go by quickly as he was a great conversationalist and we connected on a friendly, personal level. I enjoyed my time talking with him, just a great young man!!!
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January 2024 by Tim Dowell
Had a good buying experience while working with William Hurt today on the purchase of a Highlander XSE. I had been looking for a specific one for a few months and Mount Airy Toyota had one come in. Along with William, I had a great experience with Hunter when it came to closing the sale to get where I needed to be. I highly recommend the folks at Mount Airy Toyota.
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January 2024 by Lyndsay Cheek
I am so happy with my new hybrid Rav4! This is the second car that I have personally purchased, but my family has bought several cars from here. Richard and Josh in finance were the perfect team to make this process so smooth for us. I am so pleased with our vehicle, the attentive service we received, and the price! Highly recommend!
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November 2023 by William Morrison
Recently went through a very stressful time in my life, something of which I thought I wouldn't have to deal with again but Richard and Hunter did a great job at making sure I was taken care of and happy with my decision. It's only been a week and I have been so happy.
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November 2023 by Haily Leone
I purchased a vehicle from this dealership on Saturday and i couldn’t be happier with the thorough and fair service i was provided. Rick and josh worked diligently to make the process as quick and as painless as possible. Coming from someone who currently works in the car dealership industry, I’ve not yet been witness to such a seamless sale. From the bottom of my heart, thank you Rick and josh for all of your help.
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October 2023 by Alexis Cook
My experience at this dealership was one of a kind. During my shopping experience with my salesman Richard, I was always treated with respect and all my concerns or questions were answered in a timely fashion. Richard allowed for me to find my dream truck and helped get the ball rolling on purchasing the vehicle. My financial salesman Hunter worked with me to achieve the best price for my budget. Hunter listened to my wants and needs concerning the price on the vehicle and worked the best deal possible. They both provided wonderful costumer service and I highly recommend them in the search for your next dream vehicle.
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October 2023 by Jeremiah Weeks
Had my first service done today at Toyota in Mount airy. I was greeted immediately with friendly and professional people who, buy all that I could tell, took very good care of my car. There was no fishing for extra work, they focused on why I came, and even recommended not doing something that was obviously unneeded and saved me money. Very happy with my experience. I didn't buy my car there this time, but I probably will the next time.
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October 2023 by Bruce Meisner
An absolutely wonderful experience. Todd Gentry was so knowledgeable of Toyota cars and very caring. Mike was the detail man and knew all the bells & whistles! Josh, the General Manager, treated us like family, and took as much time as needed. These gentlemen were exceptional and we appreciated them very much!
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October 2023 by Cat M
Michael and Josh are awesome! Both of them are super nice, super friendly, and super helpful.First dealership ever that didn't try to sell me unnecessary add ons, and didn't give me a bunch of lies and misrepresentions.I am very happy I decided to contact them and was able to get exactly the car I wanted. You guys rock!!
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October 2023 by Brett D. Cothren
0 STARS. My wife and I bought a 2018 4 runner here....had a great experience. As a repeat customer, we wanted to buy a Sequoia. We contacted Rick Coburn who we bought from in 2018. After no contact, we contacted the General Mgr Thomas. We have emailed several times. I am at a loss on why we weren't contacted. What was a great experience in 2018 has been a terrible experience in 2023. We ended up buying our Toyota in Statesville which was a great experience. I would preferred to buy local, but Mount Airy Toyota has been a real disappointment for us in 2023.
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October 2023 by Lyndon S.
Update: Even a more PATHETIC response from Mt. Airy Toyota to my post. What a patronizing response from Mt. Airy Toyota, not to mention wasting 12 hours in the car, the gasoline expense and a hotel stay. The WORST customer service and most PATRONIZING response I could even image. I have purchased 5 Toyota's in the past 8 years and currently own 2 Sequoias and 2 4Runners. Mt. Airy Toyota, very bad dealership customer service and extremely disrespectful of a commitment they had made with me directly.Pathetic customer service! Richard Coburn is definitely not the kind of salesperson I would EVER do business with in the future nor Mt. Airy Toyota for that matter! While he was good on the phone during my decision process, he definitely lacked integrity upon arrival. I would not trust him in ANY business dealings at this point. I drove 6 hours for a confirmed appointment to see a car and had another customer service reap text me and let me know the car was sold 10 minutes before my arrival!!!! No call Pathetic customer service! Rich Coburn is definitely not the kind of salesperson I would EVER do business with in the future nor Mt. Airy Toyota for that matter! Drove 6 hours for a confirmed appointment to see a car and had another customer service reap text me and let me know the car was sold 10minutes before my arrival!!!! No call or text to even give me ANY options! Had confirmed my appointment directly with home the day before on a person to person phone confirmation. or text to even give me ANY options! Had confirmed my appointment directly with home the day before on a person to person phone confirmation.
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October 2023 by Brett D. C.
18 minutes agoNEW0 STARS. My wife and I bought a 2018 4 runner here....had a great experience. As a repeat customer, we wanted to buy a Sequoia. We contacted Rick Coburn who we bought from in 2018. After no contact, we contacted the General Mgr Thomas. We have emailed several times. I am at a loss on why we weren't contacted. What was a great experience in 2018 has been a terrible experience in 2023. We ended up buying our Toyota in Statesville which was a great experience. I would preferred to buy local, but Mount Airy Toyota has been a real disappointment for us in 2023.
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October 2023 by Brett C
18 minutes ago\nNEW\n0 STARS. My wife and I bought a 2018 4 runner here....had a great experience. As a repeat customer, we wanted to buy a Sequoia. We contacted Rick C***** who we bought from in 2018. After no contact, we contacted the General Mgr Thomas. We have emailed several times. I am at a loss on why we weren't contacted. What was a great experience in 2018 has been a terrible experience in 2023. We ended up buying our Toyota in Statesville which was a great experience. I would preferred to buy local, but Mount Airy Toyota has been a real disappointment for us in 2023.
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September 2023 by Bob Fenimore
Went to Modern Toyota to buy two new vehicles..We were treated like a number. Went to Mt.Airy Toyota and bought two vehicles from them. They treated us like family..Much thanks to Todd, Richard and Josh.. Highly recommend, would buy from them again...