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January 2024 by Daron Codner
Let me start by saying I hope this gets to the business owner. As a business owner and a customer of yours for over 20 years I am absolutely mesmerized by the level of incompetence for your current “manager” also I will just add that having watched your business go from the number one place to get neon signs to a heart breaking slump of shadow of what you once were , that must be terribly disappointing for you as well as your customers. I would also like to point out that during this transaction I have come to realize that you literally only have one young woman in the office who actually cares about you , your business and your customers and that is also terribly sad as both you and her have helped me in the past and gave impeccable customer care. I understand now that the thought of any actual good customer interactions no longer exist. Having to move your establishment into the shell of a barn has to be heartbreaking for you too and I’m sorry to see the downfall. Two months ago I dropped off two signs to get fixed and was told it would be two weeks. Two weeks lasted I called and my signs had been misplaced in a move. Weeks later a boy called and said he had found the signs and would have them done in a week. Never hearing back I called again and signs still hadn’t been fixed and I was quoted way more now to get them fixed then initially. Mind you your “manager” says the owner is charging you more because we have moved. So your putting the cost of your move off on your customers now? That’s interesting. Keep in mind during the past two months that you held my signs my business went through Christmas season with no signage. Yet still I was patient. During this time my Grandmother went into hospice and my family is sitting with her in her final hours. I explained this to your “manager” who finally after two months called me back and had the signs fixed. I asked if I could just pay to have them delivered and she told me NO that I had to drive from my family in hospice to pick them up personally.. the only thing I can say is karma will fix that one and God sees what her and your company have done to me my family and my business. She explained the pricing was going to be significantly more ! Looking at your website I realized she was actually charging me more then the lights are for sale brand new once again mind blown. You could have made a huge sale had that been explained two months ago as we just opened a third locationbut due to her incompetence and just plain distaste I will NEVER do business with your company ever again. I will make sure that any and everyone I talk to goes to a different source for their signs from now on. When I finally arrived after hours on the road the rude incompetent manager then explained the only take cash so I had to run around and get them cash too yet another uncomfortable situation. Boy you really showed that customer! Sucks you have Covid I hate to hear it but I hate even more so to see what actually once was a great business and you were actually a business owner that I looked up to both being driven straight into the ground…. If you have read this do yourself a favor avoid being treated like absolute garbage avoid spending your hard earned money avoid being a loyal customer and please for the love of God go get your neon signs somewhere else. The owner obviously doesn’t care anymore and it must have rubbed off on his staff because neither do the employees accept one and that’s a shame. The entire town of Mt Airy should be as disappointed in you as I am and we will be talking to the chamber of commerce next. You should be ashamed !
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November 2023 by Jesse Bunnell
Light dimmed out but They were prompt getting back to me to fix the issue.
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August 2023 by Desmond W.
So I bought a sign from these guys, wasn't inexpensive, transformer went out in a couple years, not under warranty of course, I was informed that they got a bad batch of transformers a couple years ago, guess I was one of the schmucks that got 1...
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June 2023 by Michael Burton
Commercial quality at a fair price. Shipped very securely. My 1st sign is about 10 years old and going strong. Love the new custom Jeep sign. Took a few days longer than the website said but that’s ok.
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May 2023 by Jarrod J. Perrott
Friendly customer service! The folks at Jantec were able to help diagnose and the issue with my neon sign quickly and get a replacement part sent out right away. I'm very pleased with our neon sign, and I love having it in our window as it's a look you just don't see very often anymore. Thanks, Janteec!
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May 2023 by Tank Tattooer
Super fast delivery on a high quality neon sign the sign is super bright in the daytime highly improving visibility of my business
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April 2023 by southwest pawn
I've purchased several signs for my business. They have a great selection of stock signs and they can customize them however you want. They're built well and last a long time. They're packaged well, never had one break during shipment. Prices are low considering the quality. Easy 5 stars. Great company.
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April 2023 by Ron Sanders
They were the only company to demand a $25 proof fee, and they were the least responsive while ignoring my requests. I would NOT recommend.
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October 2022 by Mellisa Wells
**Update: they reached out and sent us a new power supply. We had to change it out but it fixed the issue. Originally mentioned charging us for the power supply but ended up shipping it out for free. Changing review to 4 stars.Customer service is awfulWe spent a lot of money for this product and it failed very quickly. Save your money. This company doesn’t care about their customers!
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August 2022 by Renan Vasquez
Would stay away from anything they have to “custom make” unless you want your signs shipped back and forth and you pay shipping cost you will receive 3 months later .Still waiting on 3 emails I sent Laura and called numerous times and still have a $400 sign that doesn’t work money down the drain and they never got back to me .Sad I’ve bought over 30 signs from them in the last 4 years just stay away from anything “custom” it’s best to go local as anything can happen during “shipping” and they will definitely not have your back
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August 2022 by william havard
This company was GREAT to work with. They had my proof back to me within a few days, and made the minor changes I wanted. They designed it exactly how I wanted it, and it was delivered exactly how we wanted. Super fast and easy process for a great piece of unique and personal art!
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August 2021 by Steve Grum
I have purchased 2 indoor neon signs from Jantec over the past 10 years. A Billiard and a Pizza sign. The craftmanship of these signs is flawless. The hanging hardware, box, tubing, even the packaging in A+. The colors on my Pizza sign light up my game room like nothing else can. I get compliments all the time. Nothing compares to neon. These signs are made in America by a bunch of good/hard working people that take a lot of pride in what they do. With neon, you don't want to cut corners. If you do, prepare for disappointment.
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August 2021 by rick hall
Wow! Beautiful we ordered a custom neon sign for our business, the quality and craftsmanship is spot on, packaged well. We will order again for our neon sign needs.Thank you Brittany C. And Jantec! For your professionalism.Green Lantern Pub
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August 2021 by Todd Woehler
Love the sign. Hate the cover that they sell for it.UpdateThe website makes it looks like it fits snug, explains nothing about space and gaps on all edges. The photo is very misleading. $65 to buy and $20 to ship. I can return it but have to pay for shipping this thing comes in a box the size that is way oversized. What a waste. Already had two people ask me why I didn't buy a cover that fit. Little did know....
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August 2021 by jaknmak1
My husband had a custom neon flamingo sign made for me and I couldn't be more pleased. Brittany Cook worked with my husband on the design and she was a pleasure to work with according to my husband. Thank you for my awesome anniversary gift!
