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August 2023 by Melanie
This company loves to tack on late fees!!!! You Do Not want to rent from them!!!! ??
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June 2023 by Madelaine Nestor
I had been locked out of my unit a couple times due to late payments(totally my fault). My issue is that after I paid my balance my unit remained locked for a week because they "forgot" to unlock it. On 3 separate occasions this happened..... and when my bill was late again I begged and pleaded with them to keep it unlocked for 1 more day so i could get a box that I reallllllly needed for work. I brought up how I'd been inconvenienced a few times due to their forgetfulness and how important it was i get the box. I eventually asked for a manger to ask them and they literally refused to give me the name or number of a Manager and just kept saying "they will call you I promise" this went on for 3 days a nd i ever got a call or the mangers number. And they would t let me get wat I needed. Extremely poor service, ive never disliked a company so mch.i miss the old owners.
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March 2023 by krunal patel
No one was present even though we booked unit in morning we call like 20 times no one picked up such an junk service
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December 2022 by Pj Jones
I buy lockers. They sold me one for 10 bucks...good deal I'd say!
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September 2022 by Rowdy Baldwin
I used this storage almost 2 years and pretty little high prices that new owner from Charlotte NC
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September 2022 by Greg Fisher
Great people 5-star. Space is 4-star - steep drive into one section. Experience of renting 3 units 5-star overall. Highly recommend these folks.
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June 2022 by Kay Murray
Dustin is the ABSOLUTE BEST! I have done business with Granite City Storage for years at various times! The BEST service and BEST personality is from Dustin! He even makes sure he does payment reminders and even makes my payments for me if I text him to with kindness and is a joy to talk with! I never have to pay a late fee if I forget because of Dustin and his reminders! DUSTIN is who makes this place! They need more people who genuinely care about the people like Dustin does! I wouldnt even want to do any business with any other storage because of Dustin! If you see this Dustin and I hope you do….THANK YOU! YOU ARE THE BEST
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April 2022 by Paps-Greg Fisher
Great people 5-star. Space is 4-star - steep drive into one section. Experience of renting 3 units 5-star overall. Highly recommend these folks.
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March 2022 by Nathan Haynes
Reasonably priced for the area.
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October 2021 by Misty Burdo
Granite City Storagae is the best because of DUSTIN!! I would highly recommend them, because of Dustin! He helps answer any questions I have, he makes sure you get text messages reminding you of your bill! He has the best customer service, of anyone in the business! He is the reason, we are still with the company today! Mike on 89, is another stand up employee, I think these 2 gentlemen are the face's of customer service!
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October 2021 by Catherine Shaw
Dustin is the absolute best! It’s nice to know that there are still good people out there, especially in rough times!! I want to thank him for all of his help!
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September 2021 by Denise Shelton
Owners are very informative, super nice,units are clean and are kept a close check on weekly if not daily. I highly recommend them!Dusten is one of the nicest,most polite young men I have dealt with in a long time in these days and times.Thank you Dusten. Keep on being YOU Buddy.?
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September 2021 by mattblakemartin
Great customer service and very polite! The manager always responds back to calls and/or texts in a timely manner and sometimes even during non-business hours!
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September 2021 by Blake Martin
Great customer service and very polite! The manager always responds back to calls and/or texts in a timely manner and sometimes even during non-business hours!
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June 2021 by M Seivers
Clean great storage! Secure! Very helpful! I give them 5 stars!