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March 2024 by Mary W.
I've been thinking about replacing my sofa and have been looking online but really wanted to see it in person. A friend recommended Brannock and Hiatt. They are located downtown but parking is not an issue as there are several parking lots close by. We were fortunate to get a space at the front door. We were greeted by a very nice salesperson who offered to help and told me how to access the upper level. They have a nice selection of major appliances in one section and a great selection and variety of sofa and chairs. The upper level contains a large selection of Lazy Boy seating. Since the sofas are custom orders I had a huge selection of fabric to choose from. The sofa came with 4 pillows and I also selected 2 more fabrics for the pillows. The salesperson was very knowledgeable and helped customize my order to suit my preferences. I'm so happy with my decision to shop at this store. They have been in Mount Airy since the 1950's so they are clearly well established and respected. They require a deposit with the order and the expected delivery date is about 10 weeks. While I would love to have it today, this is a custom order and certainly worth the wait to get exactly what I want. While I've had good success ordering furniture online, I've also had a few disappointments. Since the sofa will be in the main living area and used regularly, it was important to me to make sure the seat depth, and firmness of the cushions are what we needed. I felt the pricing was reasonable. I certainly recommend Brannock and Hiatt Furniture and expect to return to purchase some additional pieces in the future.
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October 2023 by Suzanne Hachey
Excellent selection of quality products! We did not buy today but were very impressed with the staff. So glad to see real Lazy Boy furniture, not the cheep stuff.
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July 2023 by Randy Young
Great people, selection and service.
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May 2023 by Janice Layell
The delivery and set up guys did an awesome job. Went above and beyond to help me. This is why you buy local and not the big box stores.
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May 2023 by Faye Wood
Best furniture store ever. Tommy is the most helpful and accommodating salesman I have ever dealt with. Thank you Tommy for all your help.
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November 2022 by John Dillon
Friendly and helpful salesperson. What we needed wasn't in stock but would be coming in later in the week. They took our information and will contact us to complete the transaction.
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August 2022 by Gwen Smith
We drove from Colfax to Mt. Airy and purchased a new washer & dryer from these super nice people. After just a few weeks, I had a problem with my washer. The service technician drove all the way to my house just to show me how to clean the filter in the water hose which had materials from my well water. You can’t ask for any better customer service than that!
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January 2022 by jennifer leber
It would be nice if I could actually call you all on the phone ! It has been busy literally all afternoon. Please
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August 2021 by Richard McMillian
Best place in town to buy furniture
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July 2021 by Nathan Gough
I am a huge supporter of local businesses. I like supporting local company’s. So that being said I walked into the furniture store and every employee there was absolutely helpful and kind and got me taken care of!!!! They will defiantly have my buisness from now on!
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April 2021 by C M
So, my wife and I ordered furniture back in August of 2020.......and were still waiting for it today 4/1/2021....I want to leave a very honest review though, so here goes.Sales experience was great, everyone was very helpful and didn’t mind helping us out for the 3-4 hours we were deciding on fabrics, etc.. When we decided to make the purchase, they warned us then it could be December before we got the furniture, we said no problem. So December, January, February, and now March have all passed and we are still waiting.Every month I called to check it was the same story, it’s been delayed by another month. Understanding that these guys are at the mercy of the furniture manufacturer, I didn’t get to upset, until today...Last week I called to check on the furniture and was very honest with them, in that if it was pushed out another month, I wanted to cancel the order. The gentleman on the phone took my number so he could research and call me back. Indeed about 15 minutes later he called me back and ensured me it had been built, and would be on the truck to arrive this week.So I called today to see if it had arrived or at least shipped and suddenly no one could get me that information at this time.......So I called the manufacturer directly where I was informed it wasn’t complete and probably wouldn’t ship for at least an additional 3-4weeks......All I ask is for honesty and transparency and wasn’t given either the past couple weeks......what began as no fault of their own, as I stated I get the COVID related delays, quickly soured me in that I was told a lie and then no one could help.Great group of people they really are, but please don’t feed people bull. I know you can’t help the delays, but be honest.....A quick google search of the manufacturer and a call to their customer service group was all I had to do to gather the information needed about my furniture.
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April 2021 by April Milam
Friendly and helpful staff. Personalized attention unlike big box stores. Competitive prices. Will shop here again.
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April 2021 by M Ward
Friendly and knowledgeable salespeople. Locally owned. They delivered new refrigerator and hauled the old one away.
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March 2021 by R D R
Great service!!!!! Very nice furniture. Thanks Tommy. We love our furniture.
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March 2021 by BLSed Scales (BLSed62200)
Nice selection. Quality. Excellent service.
