Truist Bank offers branch services that are adjusted for health and safety. Teller services are available through drive‑thru lanes only, while in‑person visits require an appointment and some branches are closed. Branches without drive‑thru lanes stay open with enhanced sanitization. Customers report that service is good, but an ATM often runs out of money. Staff at the Pilot Mountain branch are helpful and resolve problems quickly, but staff at the Mt. Airy branch are often unresponsive, making it hard to get help. Some customers feel the bank does not prioritize the client matters.
The answering service is a joke, a waste of time! What happened to the hometown service like BB&T, and Southern nationa Had? They need to get rid of Bill Rogers and get John Allison or Kelly King back ASAP! This is coming from a stockholder of 34 years! Also stock price cut in HALF!
January 2025
I have been with Truist Bank a long time & service is very good. I just don't Ike ATM machine is out of money alot
September 2024
This is the worst bank to do anything with. They don’t have the staff to help with banking issues and what staff that are there do not know what to do to resolve issues. Maybe it’s just the Mount airy branch I don’t know what I do know is I’m going to a new bank where the client matters
