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February 2024 by Chris Fleming
I took several trips all over Mount Airy, I have young grandkids so I was more interested in value and not long term or luxurious. Gabe, Destiny and “Taylor from the King store” were awesome. Taylor was helping out in Mount Airy on this day. Thank you all for the help! "What started out as great has now changed", near impossible to get service work done by these people,, always next week or two weeks, DONT BUY HERE!
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December 2023 by Wesley Beeson
Buyer beware! Horrible experience at this store after purchasing over $4000 worth of furniture. I should have learned my lesson after the horrible experience at the King NC store. Bought a specific sectional couch with my fiancé and she wanted a different ottoman that came with another sectional. The throw pillows on the couch we purchased did not match the new ottoman and the sales rep in the store promised to switch them out once we got the furniture delivered. We’ll now he quit and of course the store won’t make it right. We contacted the manager of the store and they refused to give us probably $100 worth of pillows after spending over $4000. Now we have mis matched pillows with a new ottoman and sectional. After this experience they have definitely lost my business, and I’ll be sure to tell friends and family to stay clear of this store and company. I’m hoping corporate sees this review and will make things right.
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September 2023 by Susan Bowman
Buyer beware!!! I've been a customer for YEARS!!! After this last experience I will NO longer be a loyal customer. Ordered a Chaise sofa was told the ottoman came with it. Delivery day gets here and guess what? SURPRISE! you have to order the ottoman separately. Well Badcock y'all just lost my business...bye bye-bye!!!
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August 2023 by Roberta Ward
The sales rep Windy was very helpful and professional, I was in and out in less than an hour. It was a very great experience.!!!
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June 2023 by Amy Weddle
*****update ****Will the manager contacted me and they are letting me exchange it for something she can use. Thank you for doing whats right.I bought my elderly mom a recliner 3 days ago. It's to large for her and they said I had only 24 hours to return it. Will not use them again. I was going to be buying new furniture for my entire house , guess it will be schewels for me next time
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June 2023 by deana upchurch
Deana was amazing. She helped me look for a bed. And then got me a great deal on a couch and love seat.
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January 2023 by Ceara Wheeling
Thomas and Dustin are the most polite delivery personal I have ever met
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December 2022 by Mike
Do NOT shop here. Bought $2000.00 worth of furniture and it’s junk. Repair first time after 6 months, now problem is happening again. They refuse to repair it again. Purchased extended warranty and they refused also. If I could lower the score I would.
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December 2022 by Jason Ayers
Terrible service after the purchase. Apparently they just want the sale and after that they don’t care!
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November 2022 by Ramona Jones
Knowledgeable, honest, great salesman. Plus, you carry dependable good brand name products. Down-to-earth, old-fashioned, good folks & good business. And, you have some exquisite, ornate, & beautiful stuff. Something for all tastes. Thank you! ??‼️✨
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October 2022 by denise karfit
Walked in and started looking at what I thought I was going to purchase when a sales person helped me find a better product and it was in stock so I bought it got the delivery date and left the store. The price was well within the range of all the furniture stores in my town,
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October 2022 by Eddie Upchurch
Great experience today. Love doing business with Dwayne Hutson. He makes us feel like family.
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August 2022 by Cindy Nicodemus
Badcock Home Furniture has excellent customer service which is just as important to me as the furniture I purchased! I strongly recommend them based on their professionalism, and product quality!
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May 2022 by chrisinedison
I went here for the first time a couple days ago to look at upright freezers and refrigerators. Angie greeted me, was very friendly, showed me around, answered my questions, was very informative and never pressured me at all. Today I went back and looked for Angie to help me again. I asked her more questions then made a final decision to purchase both appliances there. I was super happy that both would be delivered next week. That’s unheard of these days when most things are on back order so I was very pleased. If you’re ever looking for furniture or appliances I’d suggest to see Angie at the Mt Airy location. I think you’ll be glad you did.
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April 2022 by Delbert Caviness
They do not stand behind the products they sale my son has been trying to get his recliner fixed since last October and he still has not got it fixed i wouldn't recommend this place to buy a Dog house from
