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September 2023 by Jan Newsome
I love B & L Jewelers. Brandt is great. I've purchased from him for years. I don't live in Mount Airy, but I always stop in and check out his Store and I always find something great.
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September 2023 by Leesa Daniel
He is helpful with changing watch batteries and car fob batteries. I appreciate him doing it for me.
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August 2023 by BA K.
Well, you will never have to stand in line at this place... I'm pretty sure he seldom sees a living soul all day long. What an a$$. The reveiw from Zach A. nailed it! This guy wanted $45.00 to replace a very tiny loop on a necklace clasp. Second question of the day? I had some old sterling silver, I was curious about value, protocol, etc. -- I'm a rookie! His reply? "Well, if you want me to break it down for you (explaining things) I'm going to charge you for my time!"
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July 2023 by Jp Smith
I took an expensive Rolex watch to this store to have the crystal replaced. After three months, I returned having still not received the watch. I was told the repair man was having a difficult time locating a crystal even though this is a very common Rolex. I waited another three months, still no word. When I returned to the store, I was informed the watch had been stolen from the post office. When I inquired at the post office concerning this, they verified a package was stolen, but couldn’t verify any contents. I was also told by the post office the watch was en route to the repairman, so the owner had possession of the watch for six months before ever sending it off, if he even sent it off for repair. Why would you send a $7500 watch to be repaired and ensure it for only $100 dollars.I think he sold the watch and kept the money. Received a judgment against him for $4500 that he has yet to pay.Do not do business with this man he’s dishonest, not the slightest bit apologetic, if anything, he was a j*** about the whole thing.
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July 2023 by Dan N.
I took an expensive watch to have the crystal replaced. After three months of waiting, I went by the store and was told the repairman was having a difficult time locating a crystal. After waiting another three months, I stopped by the business and was then told the watch was stolen from the post office. The owner made no attempt to contact me to let me know the watch had supposedly been stolen. The store owner took out no insurance on the package. My question is why you would put $7500 watch into the mailbox and only insure it for the $100, which is automatically included from the post office at No cost to him. Unless, of course, the stolen package never contained the watch at all. We went to small claims court I was awarded a judgment for $4600 which he refuses to pay, says he doesn't have the money. However, he pocketed the $1000 he received from his insurance company. I'm out an expensive watch and he's made $1000 on the deal. What a crook and a thief. Not once did he offer an apology or act the slightest bit remorseful, if anything, he was just the opposite, hateful, spiteful and as venomous as a snake. Do not trust this man, the Word on the street is, this is not the first time he's been called into court for similar circumstances
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July 2023 by Dan N
Took an expensive Rolex watch to have the Crystsl replaced, it’s been two years and I’ve not received the watch nor any compensation which is ordered by the court system. This man is it is it needs to be put out of business
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June 2023 by Gaye Reid
Had my diamond of 36 years reset due to a missing prong. Took a month to receive my new setting, which 2 weeks later I noticed 2 prongs broken, so I returned and was treated as if i had done something to break the prongs on the setting. Again over a month later I received my ring back and in less than a week the diamond had fallen out and is lost forever. When I went back with a setting and no diamond I was yelled at and berated. I had the original appraisal, so I know exactly the cut, clarity and carat of the original stone. He would not give me any information on the replacement stone or a current appraisal on the “new” ring. I have gone to a more reputable jeweler and I’m waiting on the appraisal. If the diamond is not the same value or better, I will be taking this matter to litigation. Do yourself a BIG favor and find a better human being and jeweler to work with.
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May 2023 by kelly cail
I’m not exactly a customer. I found 2 diamond rings in a storage unit. I just wanted to know their worth. That’s all. The person who answered the phone was in a terrible mood. I asked him about an appraisal, and condescendingly said “Forrrrr” I told him I’d had found them in a storage and just wanted to see what they were worth. He said an appraisal for insurance was $100. I said I didn’t want it for insurance. He started raising his voice and said “It sounds like you want something done and not pay for it” No that’s not it either. He never gave a price for JUST an appraisal. I was confused because I had just come from a jeweler that did not ask for payment when i offered. Admittedly I had some pretty sharp comments for him and hung up. Sir, I was not asking for anything free. I’ve never owned any jewelry that I would need an appraisal. I didn’t not understand what exactly what you were saying. I totally would have gladly paid for an appraisal. But you insulted me before i could even ask about it. You do not know me and I’ve never wanted something for nothing. I’m out of my league about jewelry, so that’s why I asked for your asst, a jeweler. You were rude and nasty from the start. I apologize for my language at the end of our call. I was insulted and floored at your behavior.
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February 2023 by Elizabeth Bounds
Had a custom ring made. Can tell in the small details, he listened carefully and I was absolutely blown away on the final product. It is gorgeous and continues to take my breath away. Will be back for more work! Thank you!
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January 2023 by Caitlynn Lancaster
Brandt made my sister in law’s ring with a family diamond and it was GORGEOUS. So I knew when I met my guy that he would have to go to Brandt for my ring. He took some photos I sent the men in my life and made something so much more beautiful than I even imagined. You can trust this man with anything. Everything he does is beautiful, and I can’t wait to have wedding bands made. He is truly an artist. Thank you, Brandt!
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January 2023 by Wadena Newman
My mom took two rings to this man before Christmas they were supposed to be done in 3 days15 days laterHe is a very rude man. He treated my mother and my father with such disrespect. It took them to tell him if he didn't have the rings. By a certain time that they would be bk with the cops. After posting what happened to them on Facebook we found out not only is he a terrible business man but all around terrible and rude person.. The people in Mt Airy North Carolina deserve way better treatment than what he gives
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December 2022 by Will Mcmillian
Maybe good for sales but not repairs.Find another repair location.
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April 2022 by Myles L Harriman Jr
Really nice man. Full of knowledge and zip. Made me feel welcome and grateful we both survived our bout with the Covid demons. Thank you and my 1978 Seiko Dive watch thanks yoj
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December 2021 by Timothy Sherman
I took a14k gold necklace in to get repaired/soldered and it was done within a few hours the same day. Kind, knowledgeable owner. Thank you for your help.
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November 2021 by Olawale Jummy
Thanks to Mrs Sherry Murphy for helping me and my family trade, I got my withdrawal (cash out) yesterday. You're the best trader I've ever experience myself. After many times of been defrauded of my funds, i finally get to cash out.She's legit, reliable and experience. I invested $500 to earn $7000... Easier than I thought Sherry Murphy you're the best trader I can recommended for anyone who wants to invest and trade with a genuine trader ..if interested contact her via