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March 2024 by Axel Garcia Rangel
Customer Service / Sales Rep Ash was great and very helpful with getting everything setup and running smoothly.Thank you!
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February 2024 by James Tysinger
This store's employees told me I could put an eSim on my phone and "try" service out (live in mountains) and cancel within 14 days at which point id transfer my entire family over. Service WAS better and planned on switching from Verizon to ATT. But when I called to cancel TWO days into 14 day cycle, I was told I would still be billed an entire billing cycle. I'd rather have ZERO service than give ATT any more of my money. Will post this experience as many places I can to make sure no one else makes the mistake of moving service to ATT!!
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February 2024 by Cathy Ceasar
Great store! Always so helpful!
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December 2023 by Taryn Campbell
Horrible customer service each of the 3 times I visited in the last 3 weeks. Was given inaccurate information on each visit and each phone call. This store is a joke. I drove to the Winston-Salem AT&T store instead, who advised that they had 3 other customers just that very same day from Mt. Airy, saying the exact same thing about this store! Save yourself some time, money and frustration and visit another store.
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October 2023 by Araceli Perez
Walked in to get a new phone, not one employee acknowledged or welcomed us. We were in the store for 10 minutes, one other customer was in the building, before we walked out. A greeting is the bare minimum, do better
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October 2023 by Brittney Cooke
AT&T has been a great cellular provider over the years. I have not tried their home internet. I like that they allow installments to be able to get new devices, and the ease of trade in is great.
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August 2023 by Amber Livengood
Excellent service and friendly staff. Tori made everything easy and a quick transition from my old carrier.
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August 2023 by Tammy Smith
I was in the Mt. Airy Airy store yesterday about some thing that I needed. Tori worked with me and was so helpful!!!
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February 2023 by Justin Barr
I came in to pay my bill. It was a quick and easy, no hassle experience. Heaven was amazing at helping me out to find some accessories. Everyone that works at the store were friendly and smiling away.
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January 2023 by Irene Mills
Had a multitude of small problems with my phone and a young man named Christopher worked them out with ease and did not laugh at my lack of tech knowledge. He was so polite. Thank you Chris!
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December 2022 by wanda jenkins
Christian was phenomenal. Went above and beyond to fix our issues with the phones we purchased from sams. The rep at Sams was terrible. Christian was great. Highly recommend
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October 2022 by Derrick Puckett
Extremely negative experience with one of the sales reps here. He mislead us and gave my wife and I false information. He showed us what our bill would like in store and once we received the first bill he had added several features we did not ask for the bill was 3x what it was supposed to have been. He also purposely gave us an iPhone with more memory, that was 100 dollars more than the one we asked for and we went back and asked him about it he states “yeah I did that because I think the upgraded memory is better” but he did not warn us or let us know he was giving a phone with upgraded memory that cost more than the one we were supposed to have received. He also would not help us at all in the store to return the wrong phone and told us there was nothing he could do to fix it without charging us a $55 restocking fee even though he gave us the wrong phone!? Not sure if all ATT customer service is this bad or just the individual at this location.
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October 2022 by Elfon Ashelf
Awesome experience, both of the guys working were extremely helpful and i accidentally ported the wrong number and they fixed it no issues. Both super friendly guys and got my wife and i very happy in the iphone 14s, couldent recommend more and great mountain coverage as a side note
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August 2022 by Emily Lyon
I came to AT&T to upgrade my phone. Kolin Carpenter was our representative and he was polite and helpful. He is a smart young man! Many thanks to him!
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July 2022 by wallis atkins
Great customer service! Our rep was great! She helped us in no time and got us the best phone for the right price! Would definitely recommend! We are going back for sure because of her! Loved this place!