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September 2023 by CJ Eidson
I received half of my order pretty quickly but the other half has been "preparing to ship" for almost 2 weeks. Nobody answers the phone and the email is no good. It sucks because they have good prices and stuff other companies don't carry.**Update. I'll bump it up to 2 stars because I finally got in touch through Facebook messenger and they were pretty quick to respond. They told me the rest of my order would ship that same day and then just refunded me for it instead.***
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July 2023 by Ryan McKee
Ordered five hats and pricing was fair. Came in two shipments which was fine. One hat was the wrong color and style, no big deal emailed. But you will never hear back from these people. Not really that big of a deal but you may want to patronize someone a little more reputable.
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July 2023 by Ajay Secore
These guys are awesome! We get all of our Richardson hats here for our embroidery business. They not only have the best prices we have found, but also ship same day or next day!
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July 2023 by Jeremy Jones
Ordered 300+ Richardson hats for our company and we have placed several orders since. Had 1 issue with an order getting lost during shipping but after making a phone call, they confirmed with UPS that the package was lost and they sent us new hats. Great service!
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May 2023 by Chadwick Casstevens
Derrick and ACC made me some shirts. They looked great and he got them to me very quickly. Would recommend!
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March 2023 by Dan Heine
Derrick and ACC have been my go to supplier for team hats on multiple orders. I plan to keep ordering from them in the future. Recommend to check if the hats you want are in stock and plan ahead for a reasonable amount of turnaround time.
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February 2023 by Joe Langschultz (FATCHAMALA)
Ordered 18 hats. Still missing 3 from the order that just says preparing for shipping for weeks now. Seller does not return emails or phone calls. Even tried through Instagram. Wish I saw the reviews before ordering. Pricing was fair, customer service is lacking big time.
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November 2022 by Kim Spickerman
RUN!!!!!!!! THEY ARE THIEVES!!!!!!!!!THEY WON'T ANSWER THE PHONE!!!!THEY TOOK MY MONEY AND ARE THIEVES!!!!!I'M CALLING THE POLICE!!!!!!!!!!!!!!!!!
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September 2022 by Eric Cox
Much like others have stated here. Placed order weeks ago and never even heard from the company since, outside of the receipt from PayPal. Order was never filled.I ordered from them this past January as well for pretty much the same exact order, four Richardson 112 hats. Same deal back then. I didn't hear anything for weeks until I got fed up and emailed them. They never responded to my email, but decided to send out my hats within the following day. Except they didn't send me what I ordered and clearly sent me whatever they had in stock instead.Figured I'd give them another shot this time around and after over 2 weeks of nothing, I'm not even bothering with this company again. If you are considering ordering from them, I'd highly recommend using Paypal so you can dispute your order later if it never ships.
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September 2022 by Josh Wright
I purchased hats online 2 weeks ago with priority shipping. They never shipped, they don't answer email or phone, their voicemail is full. Had to dispute the charge with my credit card company. Total scam
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August 2022 by Christie Oss
Placed order on Aug 4th it’s now the 20th still have not received order and emailed 3 times with no response.
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July 2022 by Rocky archambault
Dont't buy anything from him. I made an online order and the package just returned to him by the border. I never answer any of my email (i try many times at first in june). Please just buy from another store because this one will just steal your money...
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July 2022 by Robert Boehnlein
Absolutely the worst! It took 1 month to receive my order and it arrived in a crushed box. Avoid Avoid Avoid!!!
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July 2022 by Paul Doyle
Have had great service and prices are great also..called to check on some items to see if they was in stock and customer service was great
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June 2022 by Samantha Lewis
I’ve ordered 3 times from here and had to cancel one order and file a PayPal dispute over another. The first order they claimed they were waiting on the hats to come in and then “the new guy” sent my hats to someone else. I ordered again in the middle of April (different hat) and got a notification a shipping label was created. It never showed it shipped. I called and the blamed it on isps and said they’d send another. It’s now the middle of June and it has never arrived. I tried calling but it was always busy. They don’t answer emails. Thanks PayPal for the immediate refund!
