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December 2023 by Hunter Isbell
The staff of this Zales is very knowledgeable of their craft and nothing but kind and genuine in every interaction I have with them.
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October 2023 by Mason Brown
Doug did a wonderful job helping me find something special for my loved one. It felt like a very low pressure situation which I really appreciated. This is the second time he's helped me, the first time I was in was mainly to browse and he set aside ample time to help, knowing I wasn't necessarily leaving the store with anything. Would highly recommend asking for him when you visit the store!
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October 2023 by Isaac Reighard
Employees are excellent, patient and knowledgeable. Doug helped me out and made the experience easy to find my wedding ring. Definitely would recommend to others!
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October 2023 by Meredith Brooks
I visit the store every six months to uphold my warranty. The sales associates have always been nice, offered help besides the inspection and cleaning, but never came across as being pushy.
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June 2023 by Savannah Blinn
I have been to many Zales locations and this one is worth the drive! It’s clean and very organized! I made the decision last year to make this my go-to jewelry store! I drive over an hour to this location because they treat you like family here, and go above and beyond to have everything go smooth! Jackie has been especially awesome to work with always helping with a smile! So thankful for this place they helped me find exactly what I needed and when you are spending money and making an important life long decision it’s nice to have people that don’t rush you through the process! They are patient and kind here! You won’t be disappointed?
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May 2023 by John Poteat
I have been going to this store over the past couple of years and each time I have gone, I have always received excellent customer service and they have always gone the extra mile for me. They will always be my first stop when I need to pick up a gift. Thanks Doug & Staff.
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May 2023 by Alissa Duke-Sui
Jackie was amazing helped with a return for me from an order online! Made it very easy and painless! Would recommend if you need specialized help!
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May 2023 by Maria
The staff are immensely helpful and kind. This is the best Zales location in the triangle. They will forever have my business.
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May 2023 by Tylor Anthony
Jackie was amazing help with picking out birthstone earrings and bracelet. Definitely have her help out with your jewelry needs
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March 2023 by Rj G
I walked into Zales at Park West Village in Morrisville and immediately i was disappointed. The majority of the staff including the manager were in the corner socializing. We were not greeted immediately. When we finally were our Sales Rep did her best to try and answer our questions. She was very polite and was doing the best she could. There was a question we had that she needed clarity from her manager, I noticed he seemed bothered to be asked anything. As he is explaining to her something he never looked at us, he didn't offer any solutions or recommendations even when i had mentioned i have been a loyal customer of Zale's for many years. He barely even gave us eye contact. I'm sure if my wife and I were of a different skin color I would have received more respect. This is nothing against Zales as a organization because I have spent a lot of money at the Crabtree location with no issues. I recommend everyone take their business there. Morrisville Zales will never get my business.
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February 2023 by Carolyn Wolfsie
Jackie was fantastic! Her customer service was exceptional, I truly appreciate her assistance. She went the extra mile and turned a bad situation into a very happy experience and customer!
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December 2022 by Jay Oliver
Had son walk in store to look at bracelet I noticed online for wife. Christmas Eve 530pm. He didn't have payment method on him. I had planned on paying online since it say 'pick up available today' in online checkout. He was going to show me on facetime I would pay online and he would walk out with it. Grumpy saleslady refused to allow us to pay online. Said they close in half hour and wouldn't be ready on time even though my son was holding it in his hand. I didn't have time to drive up and pay. Pretty creepy to me. Not something you would expect. Had my son not encountered her I could have simply paid online and picked it up, she was very vindictive.
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December 2022 by N Cannady
I met a young lady named Jackie at the store and when I tell you professional. She took care of my situation with respect all you had to do is be patient when I say go to the store she handle business that's what she does what take care of you trust and believe me they get more than just five stars from me thank you so much for everything
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September 2022 by Joshua Medley
Great service. The staff is really nice and helpful. They did everything they could to make sure that I got what I needed.
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March 2022 by Gabby A
Selita was extremely helpful. Even though I walked in smelling like onions post guasaca she helped me find my wedding band for my fiance ?
