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July 2024 by Heidy Serrano
Lack of organization in clothing areas
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July 2024 by Drew
One of the better Ross locations that I’ve been to across the Country; however, I’m not sure why every Ross I’ve ever been to is a mess inside. They’re all owned by the same parent company, right? (TJ Maxx, Marshall’s, etc) I feel like there should be some kind of continuity in management with the store’s cleanliness. This location’s staff was very friendly, they have a large selection but just messy compared to its sister stores.
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July 2024 by CORENE FRANCIS
The Morrisville store is the worst Ross Store. I travel to different States regularly and always shop at Ross and the worst experience is the Morrisville store!
Lack of Customer Service experience.
African American cashiers are very rude and need customer service training.
This store needs to employ customer oriented employees who value their job and who understand their role.
My friends has been complaining about this store. It's a disgrace to see the attitude of employees and the manner in which they speak to customers.
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July 2024 by Jeremy Thomas B
Waiting room up front is a bad idea. Atleast 20 min wait to try on clothes.
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June 2024 by Z TS
Associate #2358540 reg 5 06/07/24
Please advise Associate #2358540 to avoid small talk with customers.
**I'm buying a suitcase.**
Associate #2358540: Going on vacation?
Me: Yeah.
Associate #2358540: Where?
Me: Jamaica.
Associate #2358540: Got family there?
Me: No, I'm going on vacation.
(Awkward silence)
Me: Do you want me to lift it up so you can scan it?
Associate #2358540: No, hand it to me. I'll have to open it and see if anything is stolen inside.
Me: There's no way I could've put anything in there if you have a security piece on it! It literally holds the zippers together, but okay.
Associate #2358540: Still have to open it and make sure you're not stealing. *(As he’s opening it)*
This led to an uncomfortable exchange. The associate insisted on opening the suitcase to check for theft despite it being secured, causing further awkwardness and discomfort.
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June 2024 by Sridhar N
Variety of dresses and other useful items for home at affordable prices
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May 2024 by N D
This Ross is a great location and selection. Surinder is super helpful and goes above and beyond
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May 2024 by Claudia Cardona
Very poor customer service, the guy infront said he was the manager his name Surrinder told me not to buy any more at the store if i was going to end up returning the items which i did because my daughter didn’t want the sandals and shirt i bought and also i bought my receipt and tags with it. Never hear of “if you not gonna to keep it then don’t buy” horrible customer service and also horrible attitude towards customer.
As he ask i will go to another store.
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April 2024 by Niki J
The manager surinder is very humble and helpful person working at this Morrisville store. He goes out of his way to help out his customers with returns and purchase.
I had a situation with my return where I was told that it is acceptable for a return and then the associate working there gave me a hard time to return eventhough I had a receipt!
Surinder helped me out and accepted the return and indeed gain a happy customer to come and visit this store again.
This guy deserves a raise! Thank you for the help again.
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April 2024 by Prashan S
Decent store with some variety, not so pleasant experience at the register for me personally, it felt like walking through a self checkout lane except that they would at least say thank you. Not returning to this store anytime soon, except for returns.
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April 2024 by SS P
The associates are socializing all the time. No one wants to work and you are waiting for at least twenty minutes for nothing. The store looks like a zoo with all the children running around and many sitting on the furniture that is for sale. Truly any time of day this store needs serious help.
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April 2024 by Alisa Oswalt
Lots of items, fairly well organized and good prices, but only 2 dressing rooms were open, so I had to wait a long while.
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March 2024 by Naveed Afroz
Not a lot of stuff, Burlington seems to have more things in stock but wait time is too high
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February 2024 by lakshmanan arumugam
Always less price
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February 2024 by Bhavi Seethamraju
It's one of my fav shops. I can get anything from dress to rug to kitchen ware with affordable price