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January 2024 by Prince H
Malcom is great tech with great customer service approach. I had a flat tire and he was very patient in finding the flat and telling me to get my flat repair where I got my tire so it would be free.
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January 2024 by Arshad Mohammed
Excellent service. Time expectations set in advance and met perfectly. Good team.
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January 2024 by Jay G
Dont waste ur time going here. I gave them car morning at 7:30am for oil change and tire swap, kept there till 3pm without any service. Other people tht came late in morning their service is dine but not mine, had to take back without any service,I will never ever come back here.
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December 2023 by Martha Austin
The two times we took our cars here the start of the visit seemed promising. Each time we have two cars ahead of us and one time the visit took 4 hours while I sat and waited and the next time it took 6 hours for a freaking oil change. The front seat clerk is nice but it is not rocket science here. Even though this shop is 1/4 mile from my house I will not go back. They also charged for two bulbs when only one was out so when I said then give me the other bulb they came up with some way to give me a few dollars off somewhere else but not give me the second bulb. Shady.
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November 2023 by Dave T
Very poor customer service. Manager was rude. Dropped off the car early in the morning for a regular oil change and was promised that it will be done by noon. Even at the end of the day it was not done. When I went to the service center, the representative brought me the keys to the car. When enquired, he just said that my car will not be serviced that day. I can keep it with them for another day and they will try to get it done when they can. No apologies for inconvenience to customer.Been going to them for about 8 years but they just lost a loyal customer. Not going there anymore. This has happened second time. Poor customer service.
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November 2023 by patrick gaul
Wife’s car got towed there after hours, they called us back promptly the next day to ask if everyone was ok, and to get a complete description of what was wrong.They diagnosed the car, and found that the motor was blown and not worth repairing.They didn’t charge us for the diagnostic and actually got all together and helped me load it up on o car dolly to tow out of there a day or so later. Bunch of Great, Honest, Trustworthy Family Oriented people right here. From A guy who travels for work and has to be gone, it’s nice to know that there is still honest people out there. Do business here, see for yourself.
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November 2023 by Lakeisha Reese
Great customer service. I was traveling for work and needed my oil changed. They got me up and running, so I'm highly satisfied. Thank you Precision Tune Auto Care ya'll was a wonderful service
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November 2023 by Pattabhirama M B S
Worst customer service.Left car early morning on 10/28 at 8:15, for oil change. Agent at desk promised me the car to be delivered before EOD.When called at 3:15 for an update Manager Matt was not even ready to speak and spoke rudely asking me take my car back as it would be serviced only Monday.He wasn't even there when I left the car but he spoke as if he was there and there were no such promises made.My whole day gone.I was a loyal customer of this with my previous experiences. But now on I would never go there nor recommend anyone.Worst behaviour.
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September 2023 by Timothy Gillespie
The service advisor Kevin and the General Manager Matt are always looking out for the best interest of your vehicle and its longevity. The technicians diagnose the vehicle and then Kevin and/or Matt will go over in detail services needed and even being proactive to advise you of what service will be needed for your next schedules service or maintenance cycle.. The team also ensures your vehicles service is completed in a timely manner and they give you updates along the way!
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September 2023 by Hebat Khalafalla
If I could give 0 stars, I would. But I'm writing this review with the hopes that I'd prevent this same situation from happening to anyone else. Prior to bringing my car to Precision Tune Auto Care in Morrisville, I called to confirm that they are able to diagnose and fix electrical problems in addition to any mechanical issues. The guy who answered the phone reassured me that they are able to "do it all". I brought my vehicle in on September 6th, it was towed in due to not being able to start. Upon my arrival, I explained to the gentleman at the front desk that I strongly believe it is an alternator fuse that is preventing my car from starting. He sort of dismissed my comment. I was promised a call before the end of the day, didn't get one. That is OKAY, I understand people get busy. Next day, I get a call from Kyle who wanted me to explain the situation. I also explained to him why I came to the diagnosis that it is the alternator fuse. Kyle responded saying that he was "confused" and "can't figure it out", but that there was a gentleman that he'd get a second opinion from that was "more experienced". The next day, Matt, the manager called and said that they would have to do a "Starting Charging System Test". Matt never gave me a price, I assumed this was part of the "Tech Evaluation". Matt later calls me and states that he believes the person who worked on my car before tried to "sabotage me" and that it created an arc flash. Matt also stated that they "checked all the fuses and wires" and that "everything looked fine", "take it to the dealership", he ends the call. I had to call and ask them to cover my window since it won't go up (the storm was about to hit). I'm 100% positive had I not called, this wouldn't have been done. When I get to my car a couple days later, I'm glad to see a trash bag taped to the window BUT my doors are UNLOCKED!!! My car was sitting in their unsecured parking lot for days just UNLOCKED.Anyway, first day my car is at the dealership, I get a call 2 hours later and they said the first problem is that the ALTERNATOR FUSE needs to be replaced. I'd hate to say that I was dismissed due to being a woman or maybe just the fact that I didn't get the subpar mechanical/electrical training that the techs at this PTAC receive, but if I had to guess, I'd say my diagnosis was dismissed due to the first reason. I paid $75 (that I did not PRE-APPROVE) just to get told that the techs were too incompetent to even ATTEMPT to fix the issue I raised.
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September 2023 by Courtney Robinson
Phenomenal service!! My sons 2011 nissan Altima hybrid broke down in Raleigh after traveling here from out of town for a soccer tournament. My insurance company towed the car here on a Saturday evening. 1st thing Monday morning PCAT called us to ask about our car (what issues we had) we let them know we believe it was the battery (car turned on but wouldn’t drive), so they ran some diagnostic tests and called us back by 3pm to give us the codes and recommendations. I sent the codes to the battery company (who just installed our hybrid battery 3 months ago) and PCAT allowed us to keep our car parked here til the battery was replaced and my son could get a ride down from college to pick up his car in a few days. Honest mechanics/employees here all around! If you’re having any issues with your vehicle, I HIGHLY recommend you come here! Auto zone and advanced auto parts wouldn’t touch our vehicle (for diagnostics) due to it being a hybrid. Seriously, if you’re in Cary, and need diagnostics and top notch customer service, COME HERE!!!
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August 2023 by Sentrel Lyles
I had a great experience with Zach the store manager. The typical manager Matt was out on vacation and I had a truck issue going on for a few days. Zach stepped in and made my experience super easy to deal with and was very communicative during this process. Also, he and the mechanic took the time to show me a recommended service to ensure I had the best experience and showed me why. I like the fact that the company is filled with solid Managers and if I broke down or needed assistance in the RDU area I could stop in Durham, Raleigh or Morrisville.
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August 2023 by Derek Rubright
I was here last week to get an inspection. I arrived around 9, and they were busy, and they said it might take a few hours, like 2-3p. I saw the car being moved around 10a, and was happy about that. After an hour, I asked if the inspection was done, and they said they hadn't taken it in. So I continued to wait, and asked again about it a few hours later. Apparently the car had been done at 10:30, and no one told me it was done, even after I asked. The manager said they called me, and I showed him that there was no phone call received from them. I was beyond upset that I had waiting there for almost 5.5 hours, when I could have left after 2. I am glad the location in Cary knows what they are doing, as I've NEVER had an issue there.
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July 2023 by Jubei
Matt and the team have been my primary auto shop since we moved to Morrisville 8 years ago. They don’t steer you wrong and do good work at a reasonable price. Here lately work has taken that longer than before, but that’s due to labor shortages. Pay these guys more and maybe you’ll be able to get the team better staffed!
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July 2023 by Angel Rios
I went in today for a inspection. The guys treated me well . Plus they where very informative in regards to the questions I had my overall experience was great. I will continue to service my car at precision.Service: Vehicle Inspection
