Truist is adjusting its services for health and safety, offering teller services through drive-thru lanes and requiring appointments for in-person visits. Some branches are closed, while others remain open with enhanced sanitization. Overall, customers report quick and efficient service, with staff like Yoraima Isama solving issues promptly and professionally. However, some interactions can feel frustrating, particularly if staff seem irritated. Despite this, the Branch Manager CeCe stands out for her fast and friendly service, with customers expressing appreciation for her helpfulness and dedication.
Not my favorite banking experience. They constantly deny credit card charges and don't allow for approval on the spot like other cc companies. Not flexible with their arbitrary rules and fees. Will be switching after 10 years as soon as I get a enticing offer in the mail.
May 2024
I had a great experience here. The manager was very nice and helpful.
December 2023
They were quick and solved my issue but it seemed like the manger was irritated with my questions and situation. That part of my interaction felt pointless and frustrating so I will likely go to other branches in the future. But they did the job just fine so judge as you will.
