Wells Fargo Bank offers a full suite of banking solutions, from personal and business checking accounts to credit cards and savings tools. Reviews indicate experiences can vary significantly by branch. One customer reported a **horrible service** experience at a different branch, wasting considerable time. However, at this specific location, the team was **exemplary** and provided a **positive experience**. The Branch Manager went **above and beyond** to correct an error caused by the online new account application service, which had assigned an old phone number and placed a lock on the account. The team exhibited **courtesy**, taking the time to help resolve an online issue outside the customer's control by reaching out to the back office to override the lock and provide access to funds. Another customer expressed being **extremely greatful** for an employee who provided helpful, dedicated service, even staying **after hours**. A note of caution was given about a walk-up ATM at another location having a **very big spider problem**. Overall, while systemic issues can occur, this particular branch team is recognized for its willingness to help and provide courteous service.
Both banker Tiera and Miss Johnson , were so helpful! I at least came back three time to get a situation situated & I’m absolutely so sorry for such a hassle to obtain a certain statement for my end , they’re both amazing & patient !
March 2023
I have never had such a positive experience as I have here. The employees were exemplary. I highly recommend this Wells Fargo branch.
September 2022
Becareful when using the walk up ATM at roses location they have a very big spider problem. Have to zoom in pic to see them because I was to scared to do it when took pic. I bet have 15 to 20 spiders.(all black dots are spiders)
