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July 2024 by Emily Kent
Unless you want your car engine blown up due to improper oil change, avoid this place at all costs! Dishonest and unprofessional service, now they will not take responsibility for their mistakes!
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July 2024 by Mark Rogers
Trash service changed oil in my car didn't put enough oil in and now my cars blown up and won't answer calls to repair my vehicle
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July 2024 by Aaron Rogers
A Great friend took her car here it was a perfectly good car and ran great went here for a simple oil change now the motor is blown due to them not putting enough oil in the car
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July 2024 by Lauren Laws
Not professional.
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July 2024 by Patricia Thornhill
I absolutely DO NOT recommend this place AT ALL! We have a car that we’ve never once had an issue out of, I take it to this place for the first time and now I have a blown motor that I’m being quoted 10 grand to fix all because they didn’t put enough oil in the vehicle. They want to say it’s because I have a small oil leak, mind you the oil leak has been there and I have taken the car plenty of places without that ever being an issue, and I have been told by multiple mechanics it is not a significant issue and surely not the reason my motor is currently blown up. I’m extremely disappointed with how Valvoline has handled this situation telling us “they’re not just going to hand money out to fix it” which is obvious but we also run a business working on vehicles and that’s exactly what insurance is for. The “oil change” light came on after I left this place and I just assumed they forgot to reset it which is my mistake but that in itself goes to show they didn’t do something correctly. Y’all are of course going to leave a comment under this saying to email you but I’ve already done above and beyond that and have gotten nothing out of it. We’ve really tried to work with these guys in a calm and professional manner but it seems like we’re going to have to take legal action in order to get anything out of this. They haven’t even offered to refund the $120 I paid for the oil change. All in all DO NOT COME HERE!!
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July 2024 by Edward Thornhill
STAY AWAY!!! Perfectly good car now with a blown motor because this company did not put enough oil in it and the car blew up before its next oil change. I’ve been fighting with valvoline and it seems they don’t want to take responsibility. Car was perfect until this shop got ahold of it which is entirely our fault for wanting to go the “quick & cheap” route $10k to fix my car. All they have is video evidence. That’s not enough they should have record of how much oil is going in and out of their facility and they don’t have any of that evidence. I can make anything look good on a picture or video.
Below is a poor response and it shows they are taking 0 responsibility. This has been an ongoing investigation for 2 weeks now.
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July 2024 by Austin Dockery (BoostedMustangs)
Don't bring your car here unless you want it to blow up! STAY AWAY!
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July 2024 by Janie Goforth
Rusty and Lee were awesome very professional. Got things done and completed in a timely manner. Way to go guy we will be repeat customer ?
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July 2024 by John David Fleming
Two techs serviced my truck. I watched closely at everything. They talked to me and explained what I needed. Had the Air filter replaced. Probably been two years. Was a bit dirty. Might have been able to go another change, but why worry. I'll be back.
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July 2024 by Ivan Savateev
Second time I visited this Valvoline. Great place, great laborers. Always quick, always patient, always polite
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June 2024 by William Skinner
Fast and professional
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June 2024 by Jeff Kiziah
I called and asked how much it would be with the online coupon they told me one thing. Then when I got there they told me 117. Dollars for just a oil change. No way I am paying that for just a oil change that's nuts.
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June 2024 by Jeff Hunt
I take my 2003 F350 6.0 diesel to get oil change, I asked them to make sure you grease the available grease fittings on the truck, they were out of grease. Then they told me they didn't have a filter for my truck. They got one from a local autoparts so I had to wait on that and will have to go back by to get truck greased. The tech did give me a coupon to discount the price, that was nice. The technicians all seemed to not know what to do next, many were probably new and training but even the head guy seemed to not have it together. I probably want go back.
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June 2024 by Jacob Gregory
Staff is incompetent.
Go to a real shop...
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June 2024 by Arash E
Prices are way way too expensive. with my oil and filter for a small car, 50 bucks, can do 25 $ , in a small city like morganton. come on!!!!
