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November 2023 by Beth H.
This is the most unprofessional dealership I've ever been to. We found an ad online for a Dodge dart and decided to call and check if it was still available. We live an hour away and didn't want to waste the gas if it wasn't there. A lady answered the phone number that was listed on the ad. I asked if this was the dealership and if the car was available still. She said yes to both questions. I told her we would like to come look at the car and she said she would have a salesman meet us at the door with the car. When we got there, an hour later, nobody at the dealership was even aware that we were coming. They said they have an answering service that handles their calls and they have no control over what they tell people. Hmmm, your answering service but no control over what they tell your customers. We asked about the car and they brought it around but said it had not gone through the service dept yet and they couldn't sell it. They said they would get it through service on Monday and would let us know when it was ready. Several days and lots of calls from the answering service, where we were still saying we wanted the car but it was always still in the service dept. That Thursday the answering service called and wanted to know what drew us to the car. I asked them if the car was finally ready and she said, well, it's already sold but we just want to know what we liked about it. So, this dealership and the answering service they have, lied to us for 6 days and then sold the car out from under us. Their answering service has continued to call me wanting to offer different cars and wouldn't stop until I said I was going to sue if they didn't. Do not ever go to this dealership for anything. The salesmen we spoke to could not care less about their customers, apparently it was lunch time when we were there and they couldn't talk to us because they had to eat their chicken. Absolutely ridiculous.
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November 2023 by Karen Edwards
I received my first service on my vehicle for free. I think that was so wonderful of them. They did a fantastic job servicing my vehicle. They were also very good about checking out any issues I had with my vehicle. They found a couple of issues and quoted me a price for service. They were also very good about keeping me informed of what was going on. Thank you Morganton Team Chrysler Jeep automotive for making all my experiences with you so wonderful.
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November 2023 by Esther Sawyer
Service Team was Excellent!Highly Recommend!I worked with Kyle; he listened to my concerns and questions, and had very informative feedback as well as going above and beyond for researching the answers if needed to give me the most up-to-date and relevant information. If they didn't provide a vehicle service, he knew who could. I got a call as soon as there was an update or concern with the care of my vehicle to ask how to proceed...He wasn't pushy or trying to over-sell me on something that was unnecessary or could wait a little longer, that is worth GOLD at a vehicle service department, that - and with all of the other points mixed in - is the reason that they get my business whenever I'm in town.Again:EXCELLENT SERVICE!!!HIGHLY RECOMMEND!!!
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November 2023 by Dylan Carnahan
Buying a car from them has been the worst car buying experience possible, from beginning to end the biggest mistake I’ve made. Bought a Durango 2 months ago from them and after I got it home noticed a part of the tail light was out and the rear struts for the lift gate weren’t holding the gate up. The salesman assured me that everything from front to back was covered under extended warranty, and if ANYTHING was found wrong with the car in the first 90 days it would be fixed free of charge under the dealer warranty. Of course it was a staple for me to have a warranty on the car, and any car I buy. I call back to schedule a service to find out that the salesman lied about me having any type of warranty, and the dealership refused to fix any of the issues wrong with the car, that were wrong when I bought the car! Gave me an estimate for 2500$ after the car was with them just 2 months ago, the check engine light is now on and they are refusing to fix it. They sold me a lemon, lied to me about the car having a full extended warranty, and now I am completely screwed and stuck with a car I no longer want. I wish I never stepped foot into this dealership and I hope someone reads this and doesn’t make the same mistake I did.
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November 2023 by Private Identity
I absolutely loved the experience I had... They were very efficient & explained everything that was being done... They addressed all my needs n got me out of there in a timely manner... I highly recommend❤️❤️❤️
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November 2023 by C- DUBYA
My wife and I drove nearly 2 hours to buy a 2018 GMC Canyon I found online. We already had our financing. We called and spoke to Nathan who was super helpful and nice. when we arrived to purchase the truck, it was cleaned and filled with gas and ready to go just as he said it would be. My wife is extremely happy with her new truck and Nathan made this process easy and stress free. I highly recommend this dealership and Nathan as a salesman.
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October 2023 by Andrew Carswell
I had a great buy my 2023 Jeep Gladiator. Nathan the salesman was very helpful and professional. They gave me a fair price for my trade in. Would recommend buying from them if you are looking to buy a Jeep.
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August 2023 by Jack Maldini
This review is for the sales side of the business, i’ve been looking for a truck for over eight months now, I live in Gastonia and went to multiple dealerships throughout the months, all promised one price and added up to eight grand in total add-ons, then I went to Ram Morganton , an hour drive! connected with Joshua (salesman) looking for a new truck, I was not sure what I was looking for, Joshua was patient and tolerated all my million questions and many test drives of different trucks, never hounded me or harassed me, took two or three trips before I decided what truck I wanted and had a huge selection of trucks! (Joshua sales)and (Cris management) gave me the best deal possible to get me on my Way in my beautiful brand new ram 1500 classic, even the guy in detailing my truck was great! if you’re looking for a dealership that’s not adding crazy fees to their MSRP, give team Morganton a try!!!
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August 2023 by Tim Squires
Real nice people but took longer then told, took for inspection and they said take 20 to 30 min so after hour I went to check my truck sitting there guy sitting at a desk said we just about to get you done, he pointed to guy talking on the phone and said he about to check you out. Wonder how long it be if I didn't check lol. Gave 3 stars because they were real nice, would been 5 if Done within time told, they was no vehicle in the garage when I pulled in.
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August 2023 by Sharon Johnson
It took awhile but it was well worth the time. Joshua Morris was the sales person, but everyone was very friendly and all was very helpful in getting me in a vehicle. I have recommended Team of Morganton to everyone I talk to that are looking or thinking about getting a vehicle.
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April 2023 by Google user
We recently purchased a brand new 2023 Chrysler Pacifica. Jennifer really helped us throughout the whole process, she made us feel comfortable she offered us beverages. Overall we had a very pleasant experience. I would recommend giving them a try!
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April 2023 by angelica ferretiz
We recently purchased a brand new 2023 Chrysler Pacifica. Jennifer really helped us throughout the whole process, she made us feel comfortable she offered us beverages. Overall we had a very pleasant experience. I would recommend giving them a try!
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February 2023 by Melissa R.
Several months ago i took my 2013 Dodge Journey to Team Chrysler Dodge Jeep Ram of Morganton N.C for maintenance, front end alignment hi& a diagnostic on my gear shift. During this time major mechanical damages happened that rendered my car non safe to drive. I spoke to the service manager, Christopher McDonagh ll and General Sales Manager T.D Cotten concerning this matter. Absolutely nothing has been rectified. I would not recommend maintenance service at Team Chrysler Dodge Jeep Ram of Morganton. B. Anderson
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February 2023 by Mary Shomaker
My review has been removed several times, probably due to the length and/or the number of photos/screenshots, so I will be as short and direct as possible this time. DO NOT DO BUSINESS WITH THIS DEALERSHIP. It has been two months of extreme stress...a total nightmare! It sits right in the middle of Steve White Motors in Hickory and Marion Chrysler, both of whom I have done business with and had NONE of this issues. A quick snapshot:-Took almost 2 months to have previously loans paid off, resulting in payments being withdrawn WEEKS after trading and causing multiple car payments to be made at once.-Accounts were shown as late and delinquent because the finance department is completely inept. They also lied multiple times saying the loans were paid off when they were not.-Individuals in the dealership told blatant lies on multiple occasions (these were the screenshots I was trying to include).-DMV nearly revoked tags because they were not transferred *7* weeks after trading. The tag was still registered to my old car, even though they had sold that car weeks prior, according to social media. Bless whoever bought it.-I was promised and given an IOU for tint (the car was not as pictured on the website when I went to get it), and $100 for a referral. On several occasions I have been told that check was in the mail, and I still have not received it. I have been told by the finance dept AND the manager that the tint company would come on a certain day and they have yet to call me, let alone show up.These are just a few of the issues I have dealt with over the last SEVEN WEEKS. It truly has been the absolute worst experience I have ever had trading vehicles, and I have traded MANY times. These people are not competent in this business. Worse than that, they are dishonest and have no issues lying to and misleading customers.PS-Beware of the good reviews, as many are written by individuals who work at this dealership and their family members.
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January 2023 by Emily Barrier
I had the best experience ever at Team Morganton! The sales staff were very knowledgeable and helpful. The sales consultant I worked with helped me find the exact vehicle that I wanted and we agreed on terms. The staff is very kind and helps you understand each and every part of purchasing a vehicle! I will be a lifetime customer and I recommend to anyone looking for a vehicle! Ask for blonde Emily!
