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February 2024 by Linda L.
My husband and I were very disappointed with the roses that he had gotten me for our anniversary/valentines. First of all, we did not get the flowers till almost 9:00pm, which I was trying to be understanding since it was valentines. We was at least expecting to receive a lot nicer, bigger arrangement for what the price was. It looked like it was just haphazardly arranged. I called the owner to let her know that we were not happy with them, considering what they cost. She was defensive about the situation. Not good customer service, we will not be using this florist anymore
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February 2024 by Rick L.
Ordered Valentine gift. Called twice during the day finally got called back at 500 pm. I informed them we were heading to church but should be home by 630. Was told it would be delivered. Got a call at 8 pm offering half off if they could deliver tomorrow. Told them forget it
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December 2023 by Melissa Bagan Hill
They did 3 beautiful flower arrangements honoring my family. Professional, timely, and exactly as requested. Highly recommend for any floral needs.
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December 2023 by Becky Kincaid
Our son sent this beautiful floral wreath from Garden Gate for his grandmother’s funeral. It was absolutely beautiful and far exceeded our expectations. Great work! Great customer service! Fresh flowers! Prompt service! We will definitely use Garden Gate again for any of our floral needs!
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March 2023 by John D.
We placed a flower order with Garden Gate for a funeral service, and instructed the employee we'd like an arrangement in the $100-120 range. We were shocked when we arrived at the church and saw a small vase of flowers with our name on it. While the arrangement was beautiful, it definitely was not worth the final cost of $143.05. The flowers might have been worth half the cost. I did check with the florist to make sure that the correct arrangement was delivered, and was assured that the flowers and charge were correct.
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February 2023 by Kenneth Mcmichael
I placed an order one day before Valentine’s Day to be delivered to my wife at work. I chose to place the order by phone because I wanted to send something special and be assured they would arrive in time. Wow, did they ever deliver!! The lady I spoke to was so upbeat and pleasant. My wife said they were the best flowers she had ever received. I was also wowed when she brought them home. Well worth the money I spent. I scored big points. Thank You!
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December 2022 by Dana W.
I did not write the original review. Just to let people know and the company. I might try this company though.
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December 2022 by Elizabeth K.
I was very disappointed with the flowers provided by Garden Gate Floral. I ordered a casket spray for my grandmother's funeral and both my grandfather and relatives commented about the fact that many of the flowers were wilted during the service, less than one day after they were delivered. I understand that flowers can wilt quickly, however it is upsetting to pay almost $400 for an arrangement and for it to be browning and wilting upon arrival at the church. They did share a photo of what the flowers looked like upon their delivery to the funeral home, and while it looked better I did notice that some of the flowers were already showing signs of wilting. I was informed that this could have occurred during transfer or while at the funeral home, but it was nonetheless disappointing. This is what they looked like on the day of the funeral, and this is the response I received from my customer service representative when I messaged her pictures of the arrangement. Their response was very defensive, and I felt like my concerns were dismissed. In my view, this was extremely poor customer service. Emotions run high during times of grief so if you are looking for compassionate customer service, I would advise looking elsewhere.
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November 2022 by Jessica Plassman
Garden Gate was clutch in creating a spectacular arrangement for my parents 40th Anniversary. We came in to the store late in the day and they worked past closing just to finish the bouquet for us. Plus, they made an extra effort to comb through the newest flowers fresh off the truck so we could have the fall colors. It turned out beautifully. Thanks!
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October 2022 by Rhonda Beach
I was so disappointed with the casket spray we ordered for my mother-n-law's funeral. We paid $369 and we ordered a simple pink scheme. They could not get some of the flowers in pink but they assured me they would match it with the other flowers. They chose a" dingy peach" color carnation that did not go with the color scheme. I would not recommend this florist unless you can see the flowers arrangement before purchasing or else you may take a chance of being stuck with an arrangement that you do not like for such a sensitive occasion that you want everything to be beautiful. Buyer beware.The owner's response below gives me pause, and I must correct his statement. I was told when I placed the order pink was not available in a certain flower. but they'd select something that would blend in with the simple pink theme and by no means did I approve the spray colors that were selected. Also, I was told the designer had been up all night with very little sleep so perhaps she was not designing at her best and I also assumed that played a part in how unprofessional she managed my call afterwards. Again, after my experience with the way the ownermanaged my concerns, I would not recommend this florist unless you can see the arrangement prior to purchasing. A very bad experience during a very sad time for our family.
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September 2022 by GIbson 8523
Beautiful fresh in vase arrangement delivered to me. Really stunning! Next time I buy will be from GARDEN GATE FLORAL
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July 2022 by Brandy Mccurry
I have used this florist in the past 2 months twice. Once was for a funeral and the other for my son's formal. The funeral for the flowers were beautiful and exactly what I had asked for. The lady on the phone worked with me with our budget and the arrangement came out beautiful. The corsage and bootiner matched perfected to the young ladies dress and to my sons tie color. After calling several other florist in the area this shop was the only one who offered to help the last minute. Great customer service and will definitely use them again.
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June 2022 by Jesusfreek Jesusfreek
I do not recommend this florist. Use Thistle and Twig or Fishers Flower Shop.Very poor customer service! My sweet sister in law came to visit from Texas and after she left I received a flower pot of hydrangeas from this florist. I was very pleased with the flowers. I watered them lightly every couple of days then I noticed they began to wilt so I called the shop and spoke with a lady and she said that it sounded like I was doing what I was supposed to and just to watch it for a few days and see what it did so I did but the plant continued to wilt so I called back and the lady said that she would have the owner email me and she asked that I email her a picture of the plant so I did. Several more days went by and now the plant is dying so I called again and the lady said I will have her get in touch with you. Finally one evening I got an email from the owner and she basically stated that she was not going to do anything about the faulty product. I explained to her that all I was asking for was a replacement because the plant died even though I did everything I was supposed to to care for it. She said I waited 2 weeks to call and report it. I informed her I had phone records that I would gladly present to her where I called within days after the plant was delivered and I took pictures and she is the one who didnt get back to me for 2 weeks after the plant was dead. She blamed me and took no responsibility for what happened then gave me numerous excuses and reasons as to why she was not going to replace the plant, so I informed her that I would leave reviews and post pictures of our conversation if needed and pictures of the flowers these are not fresh cut flowers they are potted and I kept them inside by the window so there's no reason that this plant should have began to wilt and die in a week. I felt bad because my sister-in-law spent a lot of money on this plant and she was excited for us to have it in our new house so we could plant it in our new garden once the hard freezes were over with. It saddens me that a business like this has such poor customer service that they don't care about their customers. We are new to the area and we rely on experiences and word-of-mouth to help us grow in a community and find replacement places for our new home such as a good florist. I expressed to the owner that my sister-in-law probably Googled and found this business by Google reviews or trip advisory so I am posting this review in hopes that people will reconsider using this company and find one that truly cares about their customers.
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June 2022 by Susan Farrington
They did a beautiful funeral spray with gorgeous colors. Corresponding wreath from great grandchildren was equally gorgeous. They were positive, professional and did a great job.. I’ll definitely use them again for anyfloral needs.
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October 2021 by Angelique Carver
100% recommend for any event! Carrie was so sweet and absolutely made my flower vission come true for my wedding!!
