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“Thanks to the Branch Manager at this branch for going above and beyond to correct an error perpetuated by the Wells Fargo online new account application service (system assigned a 10 year old phone number from previous account to my new account although a current phone number was provided). It required reaching out to numerous people in the Wells back office team until finding the right person who ultimately permitted the branch to over-ride a lock on my account which resulted in getting access to the funds in the account. It consumed about an hour and 20 minutes to resolve the issue (most wasted at a different branch that provided horrible service) but the team at this branch actually exhibited the Well’s value of “courtesy” which the previous branch failed miserably at implementing. In short, the team at this branch was willing to take the time to help, recognizing that I was being unnecessarily impacted by an online issue completely outside my control.”
“Just wanted to say, when I went there today. I was greeted with a smiling face. She was so patient with me. Answering all of my questions. And even helping me figure out why some things were not showing up on my phone through the website. She had such a great personality. A beautiful smile and she was pretty. Js”
“This is a great bank. The location is convenient, the services are helpful, and there is usually a short wait time if any. The staff are friendly and knowledgeable. Overall, this is a great bank!”
“Had a very complex issue that was hard to explain, called the 1-800 customer service number, twice, spent roughly an hour on the phone each. I called this bank, my home bank and Ms. Nichole Dubs was nothing but pleasant. She listened to my issue and did everything she could do to quickly resolve the issue and successfully did it. Can’t guarantee they can solve your issue, but they will do everything in there power.”
Closed
127 W Parker Rd, Morganton
Banks
“I am been in the credit union about three times since I join. They are the most helpful people that I’ve seen in banking. I would recommend them 100% every question. I asked they had quick answers to and we’re very helpful. Thanks to all you Richard.”
“Very impressed with their customer service. Friendly smiles and I saw a very patient attitude towards an older gentleman who needed additional assistance. We need more customer service as this! Thank you!”
“This Bank is a Perfect Example of the Ideal Banking Experience Wells Fargo is advertised and known for! Thank You, Tracy Ferguson for taking such Great service of our needs!”
“I came here for the first time about a year ago. I went into the bank and Regino Vera helped me. Every since that he has helped with my accounts and went above and beyond for me. I really do appreciate his efforts and how genuinely nice he has been to me. He’s a great person and a great employee.”
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“I HAVE BANKED WITH MEMBERS CREDIT UNION SINCE 2011. A FRIEND KENNETH BROWN RECOMMENDED THEM TO ME (THE BEST RECOMMENDATION I'VE EVER RECEIVED). THESE LADIES BRIDGET AND STEPHANIE ALWAYS HAVE A SMILE ON THEIR FACE AND ARE EAGER TO HELP YOU IN ANY WAY THEY CAN IT DOESN'T MATTER IF IT'S IN PERSON OR OVER THE PHONE!!! WITH EVERY EXPERIENCE I'VE ALWAYS COME AWAY FEELING BETTER ABOUT MYSELF BECAUSE OF THIER CUSTOMER SERVICE I JUST RECEIVED. I ALSO LOVE THE FACT THAT MEMBERS CREDIT UNION DONATES TO LOCAL CHARITIES ESPECIALLY AT CHRISTMAS✝️ AND BACK TO SCHOOL FOR THE CHILDREN; CAN YOU SAY THIS ABOUT YOUR BANK? MEMBERS CREDIT UNION TRULY CARES ABOUT THEIR COMMUNITY AND EACH ONE OF THEIR VALUED MEMBERS! I'M GRATEFUL PROUD AND THANKFUL FOR "EVERYONE" AT MEMBERS CREDIT UNION...”