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September 2023 by Austin Goettsch
Selena in sales is awesome!!!
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July 2023 by Dylan W.
Was sold a 40K vehicle that was missing a headrest. When brought up to the manager, Gavin, he told me to kick rocks. I know me or the salesman should have noticed...but I didn't until the next day, when I talked to the salesman he told me a headrest had been ordered. I come in 2 months later and the sales manager acts like he has no idea what I'm talking about. He then says he can order it and take it out of the salesman's paycheck. I call 2 weeks later to take him up on the offer and he acts like he never said those things and that I'm just gonna have to order it myself. I've been nothing but lied to since I walked through the doors of lookout ford
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June 2023 by Google user
Got us in and taken care of with little notice at the end if the day. Hourly labor charge was a shocker, though.
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June 2023 by Donna Weathers
Got us in and taken care of with little notice at the end if the day. Hourly labor charge was a shocker, though.
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December 2022 by Randy Hingson
Lookout Ford is always friendly, courteous and professional. I have all my maintenance done here.
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August 2022 by Joseph Oliver
I've already made my review.
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July 2022 by Samantha M.
We went to sell a vehicle to Lookout Ford. We left that day with a bill of sale drafted and signed by a manager. We were instructed to return the next day for payment since the cashier was unavailable that day. We arrived the next day to find that the check didn't match the bill of sale and they refused to honor/adhere to the signed bill of sale. A Google review led the 'owner' to reach out via a comment on the review. Per the recommendation we called and spoke with a manager named Scott. He was short tempered and refused to discuss anything with us. He signed off the call with "Good luck, PUNK," before abruptly hanging up on us. After picking our jaws off the floor, I've made it my mission to warn all future potential customers! No deserves to be treated this way. This was by far the worst customer service experience I've ever had and I'm from California! I highly recommend going to another dealership unless you like doing business with untrustworthy, disrespectful individuals.
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September 2020 by Diann M.
Lookout Ford ATTN: Lisa Cruse, Parts & Service Director 5557 Highway 70 West Morehead City, NC 28557 Ms. Cruse: We are safely home after an 11-day trip to the Outer Banks, thanks in part to your Service Department. The morning of September 18, 2020, we were preparing to take a quick excursion from our RV park on Roanoke Island only to find that our 2007 Jeep Liberty would not start. After an unsuccessful attempt to jump start it, we decided to tow it to our next scheduled stop in Newport, NC, and see if we would get a diagnosis there. I did an internet search and called your dealership. I initially spoke with Rebecca Hawkins, explained our situation, and asked if there was someone available to run a diagnostic. She was very personable and sympathetic and promised to talk to Richard Lee. She was prompt in getting back to me, to say to go ahead and bring it in. We heard from Richard the next morning, September 19, about needing a replacement part and that it would most likely be Monday before the repair could be completed. Knowing that we were RV'ing and dependent on our towed Jeep, he was most kind to find us a dealership loaner car. On Monday, Richard was off-duty, so we talked with Zac Chandanais. He made sure the repair was done by the end of the day, Monday, September 21. All in all, we cannot say enough about the attitude and service of each person with whom we had contact. They were sympathetic to our being stranded on the road away from home, and went above and beyond the call of duty to get us repaired and back to enjoying our Outer Banks excursion. Thanks again to Lookout Ford for their assistance in time of our need. Sincerely,
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June 2020 by Amber S.
Severely disappointed with the way our family was treated. We are a military family that needed a vehicle right away. Went in ready to purchase and felt like we were shoo'ed away, as if they didn't want our business. Tried making a deal and they wouldn't even consider any of our offers. Very unfriendly, inconsiderate people.
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May 2020 by Cindy G.
I was so impressed with the service department at Lookout Ford. My F-150 had 2 lights on the dash indicating I had low air pressure in one or more tires and also the engine needed servicing . I called and made an appt for 10:30 on Thursday. On the way to the appt I noticed there was no sound on the radio. I called to see if they could add that to the work order . When I got to the service dept, it was set up well to avoid close contact due to covid-19. I was helped quickly by a very friendly and professional lady. She took my keys and drove it to get the service started. She communicated with me later that the tire did have a nail in it but to let me know that all 4 tires were in the red for tread wear. They had the Michelin tires on hand that I needed. They serviced the truck, got the radio working, changed all the tires, etc.. all in about 4 hours. In addition when I picked up the truck , I couldn't remember how to reset the automatic sideboard feature but the lady called one of the technicians who immediately came out and showed me how to do it and apologized that it hadn't been done for me. Very courteous and professional again. It rides beautifully. I highly recommend Lookout Ford service department.
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March 2020 by Geoff H.
Lookout Ford salesperson offered a fake price on a vehicle. Double and triple checked to be sure the price was right. Salesperson admitted that they made a mistake but it came at a cost to me. I took off work and canceled another vehicle purchase to purchase the Lookout Ford vehicle that never existed. I lost a day of work and I lost the other vehicle that I had lined up and canceled buying because it sold while Lookout made their mistake. Their mistake came at a considerable direct cost to me. Not sure if there was unethical sales practice that took place but definitely a mistake was made that cost the customer and the dealership has made no effort to make reparations.