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February 2024 by Clayton Perrey
They really need to answer the phone! They route all important work through the branch - give you a heads up to call first to be sure you have what you need - then they don't answer the phone. It's poor customer service.
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May 2023 by I. T.
The bank manager in Newport is a solid guy. He heiress me it when I genuinely thought it wouldn't happen. So thanks Mitchell. I do appreciate the honesty and help.
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April 2023 by Ellen Brotzman
Mitch Norwood has gone above and beyond the call of duty to help us. He is great to work with.
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March 2023 by Shayne Hester
3rd Friday they have closed early since new manager
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December 2022 by wes vaughan
I have several accounts with First Citizens. I know several people that work there. I have never had a problem they couldn't or wouldn't fix. Great customer service & very nice people to bank with.
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December 2022 by Pamela Mason
Friendly, helpful people.
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November 2022 by James Chadwick
Trash bank when I use MY routing number and cards to pay stuff they take the money off my dad's and accuse me of using his account then they froze MY cardThen I pay him back n cash and they go in a week later and move the money again without anyone asking. I may get a lawyer
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August 2022 by Lacol
I literally dread having to go to the bank when making deposits for family members who bank with First Citizens. For over 10 years I have not had one positive experience here regarding the customer service.
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July 2022 by Audrey
One of the worst banks I've dealt with. If you can take your business elsewhere I would do so. Spoke with a teller Beth who I could clearly tell didn't not want to help me . Her actions and attitude most definitely showed it . Ladies up front were nice I've been with this bank for over ten years and every time I have to use Morehead since it's close to the office I work in .. its ALWAYS a problem or something.
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July 2021 by Aaron Harrison
It shouldnt be difficult to deposit money into someones account..It also shouldnt be hard to cash checks either..but employees like Sarah Jones will find a way to reinforce the notoriety of this bank..My multi-million dollar clients have gotten frustrated with this branch, to the point, ive opened an account with a different bank right down the rd..if it wasnt for te lovely worker's at Kinstons branch..id have closed my business and personal with them..
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July 2021 by Alberta Sky
When calling to find more information with a banking issue I had I was very rudely told that I knew nothing of the banking system, that she had been there for 18 years and knew it all. Instead of being able to receive the information I needed I was told she would not talk to me any longer and was hung up on. Now am unable to rectify my banking situation because someone seemed to be having a hard day. Was childish and unprofessional behaviour. Have been calling and leaving messages for days and have yet to receive a call back. Finally get thru to someone and am treated very poorly. 0/0 would NOT recommend. Terrible service and extremely unhelpful and rude employees.
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June 2021 by Miss Odin
When calling to find more information with a banking issue I had I was very rudely told that I knew nothing of the banking system, that she had been there for 18 years and knew it all. Instead of being able to receive the information I needed I was told she would not talk to me any longer and was hung up on. Now am unable to rectify my banking situation because someone seemed to be having a hard day. Was childish and unprofessional behaviour. Have been calling and leaving messages for days and have yet to receive a call back. Finally get thru to someone and am treated very poorly. 0/0 would NOT recommend. Terrible service and extremely unhelpful and rude employees.
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June 2021 by Tessa Blankenship
When calling to find more information with a banking issue I had I was very rudely told that I knew nothing of the banking system, that she had been there for 18 years and knew it all. Instead of being able to receive the information I needed I was told she would not talk to me any longer and was hung up on. Now am unable to rectify my banking situation because someone seemed to be having a hard day. Was childish and unprofessional behaviour. Have been calling and leaving messages for days and have yet to receive a call back. Finally get thru to someone and am treated very poorly. 0/0 would NOT recommend. Terrible service and extremely unhelpful and rude employees.
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May 2021 by derekbowker
Slow drive through and walk in. Took 15 minutes for head teller to complete my deposit.
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July 2020 by peggy eldred
STOP GIVING OUT 100 DOLLAR BILLS WHEN PEOPLE ASK YOU NOT TO, NO STORES WILL ACCEPT THEM
