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July 2024 by Taylor Salamone
After our experience at this store, I will always make the trip to this location instead of our closest location. Shannon helped us with a trade in - he was very helpful & friendly.
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June 2024 by MARIA
Totally lied to by salesperson. Added a second line to my device as a promotion for upgrading. Plan was quoted at 65. with discount of $10. for auto billing and paperless, but it was actually 80. on the bill. total monthly estimate on my quote was 153. actual monthly. was 190.!! That is 24% higher than quoted. That is outrageous. Verizon couldn't fix this. All they could say is they don't know what their salesperson did to get that price. Yet I had a signed estimate showing that was the plan price quoted by their staff. I spent hours on the phone with Verizon with no resolution. We are senior military veterans, Verizon couldn't care less.
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May 2024 by Kate
I think you needed the greeter standing by the front door checking people in. It's confusing to walk into your store and no one says "hi welcome to Verizon - what do you need today" you are just left to look around and mess with a tablet that doesn't send you into a customer q automatically and actually made me nervous I was messing with my plan.
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April 2024 by Tim Warren
I was very unhappy with the service at the Mooresville location, because of the greeter. I walk in the store the greeter says nothing, does not ask if I need assistance or anything. I go into the store looking for a car charger and charging cord and after looking for about 5 minutes another person comes in and the greeter is eager to help her. Needless I was pissed but I left it alone and walked out. Will not be going to this location again. POOR SERVICE!
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April 2024 by Traci Crenshaw-Fricker
Always nice and helpful.
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February 2024 by Raul Mariduena
Erica is the ABSOLUTE BEST! BEST CUSTOMER SERVICE EVER!
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February 2024 by arris king
Service was quick and friendly. They got me set up with a new SIM card and on my way in no time.
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February 2024 by Karolina Dabrowska
I recently visited the Verizon store with the intention of adding a new line and trading in my old phone, and the experience was nothing short of outstanding, thanks to Brandon and Travis. From the moment I walked in, they both demonstrated an exceptional level of professionalism and knowledge, ensuring that all my needs were met with efficiency and care. Their assistance was not just helpful; it was tailored to provide the best solutions for my situation.Brandon and Travis went above and beyond, exhibiting patience and expertise in answering my questions and guiding me through the entire process, making it seamless and stress-free. It’s rare to encounter such dedicated and friendly service, and their effort truly made a difference in my day.I highly recommend this Verizon store to anyone looking for top-notch customer service and a hassle-free experience.
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January 2024 by Wiki Wally
Very helpful with knowledgeable employees.
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January 2024 by Walter S
Very helpful with knowledgeable employees.
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December 2023 by JOHN THEOFELIS
Customer service based on customer purchase
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December 2023 by Carie D'Hondt
Brannon and Ericka helped me and my daughter to set up a new line. We entered as strangers and left as friends. Excellent service
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December 2023 by Alexis
Eli helped us with multiple problems, was super easy and straight forward. Very knowledgeable and nice guy, very chill too, he’s the best ☺️ thank you!
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December 2023 by Wavy Tune
The rep, I worked with provided awesome customer service and was very knowledgeable about the current promotions, I got something for everyone in my family.I definitely recommend them for anything 5G!
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November 2023 by el wert XXI
Terrible service Taylor and the manager did not answer our questions regarding Internet promotion. Instead, they wanted to sell us a very expensive plan that we did not need, and when we told them that that was not what we were looking for, they treated us rudely.
