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December 2023 by Alina A.
I had the best experience I ever had in my years dealing with car dealerships and mechanical issues ('m over 60, so that says a lot). The head technician understood my cost apprehension and gave me advice on how to save me money without cutting any quality to the service of the car. The staff members were authentically kind, friendly, and helpful. The manager was friendly, helpful, and down to earth (very easy to talk to). Everyone I came into contact with was professional and helpful. Everyone seemed happy to work there and they worked well together which make a big difference in service to your customers. Thank you all for what great experience and excellent mechanical service.
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November 2023 by Mickey Dunaway
Jason and the entire team At Randy Marian Subaru provided the most courteous, knowledgeable, and professional experience of any new car sales in my 50 years of buying new cars! Thank you, Jason, for making us feel like family.
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November 2023 by Patricia Godfrey
It is such a pleasant way to wait for your car. I bring a book or tablet and read, or watch TV. I met a nice couple from Salisbury and we had a nice visit. There's coffee and water and snacks. The waiting area is clean and comfortable. The employees are very nice. Tom Gilbert is the greatest! He always explains the work that was done and what I will need in the future.
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November 2023 by Susan Gaddy
UPDATE:After posting my review, I received a notification to please call. I was impressed that the response was so immediate, and then I was very impressed that my concerns were listened to and then dealt with to my satisfaction. This stellar customer service is what brings people back to your business. Thank you!I came in to have a diagnostic of my engine light. It revealed a gas cap needed to be replaced. If the repair was done there, they would waive the diagnostic fee of $119.00I left paying a bill of $176.00 for the cost and "labor" of installing a gas cap.Everyone was pleasant and I no longer have an issue with my car but SERIOUSLY???????
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October 2023 by Riverben Croft
This has been the very best car buying experience of my life. It was fun, exciting and I can’t wait to go back and visit! Aaron Roark was my sales person and he is the best of the best. Aaron not only is a kind and funny person, he knows his cars forward and backwards and is very dedicated to his customers. The finance guys, Ron and Keeley were also incredible at their jobs and made this purchase an absolute breeze. I thank them for all their hard work and I am a customer for life. Thank you, Aaron!!! I love my Subaru!
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October 2023 by Brittney Krebs
Traded in my Subaru here for a newer version in July, brought it home and was hearing a rattle type noise. Let them know and they immediately did all they could, getting me a loaner car and taking their time to find the actual cause of the rattle. Very helpful with the transportation of my car as I live 2+ hours away. Adam in the sales department in amazing and is very good with making sure you are more than satisfied with your purchase. Would recommend this dealer to all!
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October 2023 by Alan King
I brought my Subaru Crosstrek here to take care of an Instrument Panel Harness Clearance recall repair. The fix was performed quickly and I was soon back on the road. The Service staff were friendly and helpful. The waiting area is quite comfortable. This was a good overall dealer experience.
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October 2023 by imani h.
I made my first car purchase with randy marion subaru after being swindled by a different company who didn't have my best interest. I'm so glad i stumbled upon this dealership. They made my first car purchase smooth and catered to all of my need & wants for a first car. If you go here, get in touch with VINCE! He will make sure you're happy and riding in style. 10/10 experience and special thanks to this dealership as well as their salesmen. Look no further & drive to this location!
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September 2023 by Jennifer Jordan
Easy purchase of my 2019 highlander yesterday. Contacted them online and Jason s. Contacted me back within minutes and we settled on a price- drove down that evening from Hickory for a test drive. the car was parked out front, cleaned, full tank of gas- and ready to go. Everything was really easy and we didn’t spend all night there. I am pleased with my purchase and my service. Jason contacted me today to thank me for my business and asked if I had any questions or issues and just making sure I had a good experience. I appreciated his help and the customer service we received!
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September 2023 by Dave Chun
I purchased my 2020 Forester here and all my experiences with the service department staff here has been superb! I have had servicing done at another Subaru dealership due to my dual residency but Randy Marion Subaru wins hands down. I will be scheduling all servicing here from now on. Kathryn was totally professional from the time I checked in. She made sure I was happy with the work done. Kudos!
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September 2023 by Bob B.
Stopped in unannounced on a Monday afternoon to get a headlight bulb replaced. They took care of me in less than an hour. Great service, cheerful service writer, reasonable prices, and a comfortable waiting area.
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August 2023 by Summer Leigh Wrenn
Had an amazing experience at this car dealership purchasing my first vehicle last week! The process was seamless and efficient overall. Our car salesman was Jason, and he will be our go to person for car sales moving forward and I recommend anyone now to see him. Jason didn't treat us any differently to anyone else, spent time truly bringing awareness to each detail on the vehicle, made sure we had no questions and emphasized that no question or ask was too silly or too much, and was just overall a kind person. Ron gave us ease in the finance process by making us feel like we were back in home in New Jersey by having lite conversation about pizza and bagels, helped me find a better deal then my original lender, and even helped me with my car insurance! Once leaving the dealership I exited with a handshake and a smile from Bobby who I assumed is the manger and they thanked me for my business.
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August 2023 by fishead61
I am very happy to say that our family has just bought their FOURTH Subara from Randy Marion in Mooresville. What makes this purchase of our new 2024 Outback Oynx Edition so special is that we've bought it from the same man who helped us purchase our previous 3 Subaras, that person is Brian Fogarty. Brian has been and will always be our go to guy when we're in need of another Subaru. The main reason why Brian has been part of all of our purchases is due to his professionlism and he treats us like we're part of the family. In fact, the entire staff at this dealership always treat my wife and myself the same way. I know there are other Subaru dealerships in the area that are closer to where we live BUT I'd rather drive the extra mile to do business with a dealership that has always taken care of our needs. I highly recommend doing business with Randy Marion Subaru ... and make sure you ask for Brian Fogarty!
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August 2023 by Andrew
Great experience! Usually buying a car has been an agonizing process, until I came to Randy Marion Subaru. I worked with the sales manager, Bobby Myers, during this process and was really impressed with how great of a deal he got me on my truck. The whole process was quick, and he and the rest of his team were really informative and nice guys, not pushy like a lot of other dealerships in the Mooresville area. I probably will not buy a car anywhere else the rest of my life, highly recommend.
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August 2023 by Brian Major
I had a great experience at Randy Marion Subaru. Zach Josey was incredible. He kept me informed on the status of a car and was always attentive and diligent in sending information. He made purchasing a car much more enjoyable and stress-free, which is not expected when buying a car. He also followed through by contacting me later to see how things were going. Highly HIGHLY recommend!