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August 2024 by Jennifer Johnson
While I love Planet Fitness, I was very disappointed with my first visit to this particular planet fitness. I usually go into the 30 minute workout so I can go from machine to machine quickly. Nobody in this 30 minute workout room was following any of the rules. Somewhere staying on a single machine For 15 or more minutes at a time. Somewhere alternating between the same machine and wait over and over again, not giving other people a chance. There is only one lady at the front desk and no one to help her, no way to enforce these rules.
The bathroom was not clean at all.
Management really needs to step up at this planet fitness
Update. I’ve had to change my review from a two star to a one star. I would like to give a lower review, but Google will not let me. Not only do we have the same issues today that we had on my previous visit but this time, they’re not willing to give me the ice stickers for the tanning bed. They did that last time. I had to pay a dollar this time and not only was I’m not able to pay cash but they forced me to pay via credit card. The cashier or front desk clerk, whatever you want to call him was rude. Thank God I do not have to come back to Mooresville anytime soon. Very upset.
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August 2024 by James Mussler
Enjoy going there but I noticed the staff seems not all happy and reflects on members visit The Massage chairs are really outdated and loud
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August 2024 by Allen Wood
I like this particular location, but it tends to be crowded in the afternoons. The massage chairs could be updated, but its still a good place to get a solid workout.
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August 2024 by JR Thomas
Clean machines. PLEASE deodorize the locker rooms ? probably the most rancid smelling locker room I've ever stepped foot in. The smell hits you before you round the corner. Its harsh...I know its a locker room but sheesh.
Staff is nice. Lots of space so never have to wait to long for anything. Weekends are very slow so those are my favorite days for this location. Gets me in and out with my two hour routines
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August 2024 by Cathy Chapman
Signed up primarily for sun tanning, and I'm glad I did. The 2 women at the front desk have been RESPONSIVE when I had issues gaining online access to my account, EFFICIENT when assigning rooms, HELPFUL by introducing us to new equipment, and KIND, even during busier times. Thank you!
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July 2024 by Shawn Prizzi
my girlfriend wont go when the manager is working because he makes her uncomfortable. Ive heard other women say the same.
other than that nice place, just gotta come after 5pm
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July 2024 by Yvonne Marie
First time ever rating a gym, let alone a planet fitness. I previously worked at the Salisbury location (I mention because I know how hard it is to keep a gym clean). This is the cleanest gym I have ever been to. Almost everytime I go, the equipment looks freshly wiped. Even the spots people normally wouldnt look at like the bottom of stairsteppers, smith machines, etc. The staff is so friendly and sweet. I just want to say thank you for making cleaning a priority. Us guests do notice and it genuinely makes working out so much more enjoyable. Just based on how the gym looks alone, id say your employees definitely deserve a raise or some kind of employee appreciation ♥️
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July 2024 by Georgann G
I love going to Planet Fitness. Every one is pleasant and helpful. In particular, the classes with Alan have improved my muscle tone and flexibility which all but eliminated the general aches and pains I attributed to aging. Alan is a great instructor who gives personal attention and adjusts workout routines to meet individual needs.
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July 2024 by Sheri Rich
I love how clean the facility is & they have friendly & helpful staff.
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July 2024 by Mary Lyon
Staff is always wonderful and helpful. Gym is exceptionally clean…ALWAYS!
Big shout out to the trainer Allen! I have been working with him since he has been there and is great! He will modify workouts Based of each persons specific needs and abilities! He is very informative and helpful…ALWAYS! Kudos Allen! Thanks for always challenging me to do better!
Planet fitness is lucky to have him on staff!
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July 2024 by Bradley W
Clean facility; plenty of equipment except 6 Smith machines which are always in use even during the slow periods
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July 2024 by Suzanne Ortiz
Great for all!! Walk in anytime if you are a member...
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July 2024 by Jill Young
I am leaving a one star review based on Trainer Allan. He was NO help to me during my training session. It was a joke. It went through session extremely fast. I had to ask him if I was using the equipment correct, then he showed me the proper way to use it. He acted liked he was uncomfortable with me, he wouldn't talk or smile. I am assuming because I don't look like him. He showed me he is RACIST!
I see him in training sessions, with people who look like him, he is bubbly and laughing and smiling with them, and help them. During my session he showed signs, he was interested in helping me and he didn't. His sessions with people who look like him, are over 2 hours, my session was maybe 30 minutes. What is the difference in me and people that look like him? Allan definitely need diversity training.
Allan is RACIST!!! I feel extremely bad about how he has treated me as a Black and disable women.
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July 2024 by A Novansy
The staff is great, the facility is clean and inviting! It's a great experience after all!
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July 2024 by Rafael Ramirez
The staff at the front desk are extremely unhelpful and careless about their job. They don't seem to have any intention of assisting a client. Additionally, if you pay for a black membership, you can't even use the bathroom because someone on the team downgraded the subscription accidentally. If you try to use the bathroom, you will be asked to leave the gym and the police might be called on you. They really need to interview and train their staff better. I'm grateful that I don't live in Morsville , so I can still use the gym. However, if you are considering using this gym, I would advise thinking twice.
