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August 2024 by Jason Wehrum
Enjoyable and easy experience. Olivia was incredibly personable and delivered a great experience. Highly recommend!
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July 2024 by sean brennan
Excellent experience at ModBox. Olivia was super accommodating and very helpful. Easy to work with. Strong follow-up. Friendly staff over the years. Facility is convenient with easy access.
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July 2024 by Julie Davis
Olivia is just the best! Despite her having a difficult day, she went out of her way to make sure our experience was positive. She was patient, helpful, friendly, and kind. ModBox is lucky to have her! :)
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July 2024 by Frankie Garcia
Great customer service! Would rent over and over !
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July 2024 by Jake Stankiewicz
Olivia has been excellent to work with we've enjoyed our experience with Modbox
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July 2024 by Riot Baits
UPDATE: In addition to the two price hikes in a 12 month period, the air conditioning unit has broken. We have been requesting it to be fixed for 3 weeks. Unfortunately, David, the district manager reported to the sole onsite employee that 88+ is “adequate” for a climate controlled unit.
Our rent has been increased twice in the last 12-month period. Their executives are blaming inflation, while they sip their cocktails from the patio of their 2nd or 3rd vacation home, but a 30% increase in rent in 12 months seems excessive. The onsite manager Jenn is amazing though. If the money went directly to her, I wouldn't have an issue with the rent hike, but she isn't being paid her worth by this company.
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July 2024 by Joy VanDaele
I have no complaints, very pleased
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July 2024 by Ratchet's Garage Restoration & Fabrication LLC
The rental process was easy and went smoothly and all questions were answered thoroughly. Olivia made sure the process went great for us.
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July 2024 by Matthew M
Was good, not sure what changed. The woman working the front desk was also phenomenal - and rent increases happen.
But now they require renters insurance where it isn't state mandated (as some are) and is explicitly not allowed while SIGNING a rental agreement, but they can update it after and force renters insurance.
Too bad, they were a real gem.
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July 2024 by Tristen Turrel
Olivia was a good help to me.
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June 2024 by Gwenna Oglesby
I have rented here several times over the years and have always had a pleasant experience. But this time, I failed to put a lock on my unit!!! Olivia, the new manager, called me and asked if the items inside the unit were mine or left from a previous tenant. She was doing a security check with her maintenance man and saw a couple of items inside my unit and was concerned. It made me feel very confident that she has eyes on the units!!! She has really been on top of everything to be so new. I am impressed! I have never had a bad experience at this facility, but this, so far, is exceeding my expectations!! Thank you, Olivia, for being so attentive!!!
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June 2024 by K M
I am someone who averages $13k annually for business storage expenses. After 4 years at this location the unseasoned District Mgr (David) rudely refused to take responsibility for a leaking roof that he blatantly chose not to repair for over 6 months now. He blames issues on other tenants or previous employees instead of being accountable for his failings to oversee repairs and safety measures at this property. Potholes everywhere, leaking roofs, broken doors, a mouse infestation issue. I was told yesterday that despite renting 8 individual storage units, that my business was only entitled to 1 rent special in a lifetime, and he made it clear he had zero remorse for 3 of my units leaking and damaging my property. Be smart…DO NOT RENT HERE!!
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June 2024 by Thomas Alexander
I will no longer use modbox , the reason is you fired the best manager you had ( Jennifer ). For no reason apparently. And I will spread the word to my friends not to use modbox.
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June 2024 by Michael DiNunzio
The location of these units was very convenient for me. The online reservation process made it easy. The office attendant was very helpful and professional. The pricing of my 5 x 5 was very affordable. The unit itself was in good shape. Definitely would recommend.
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June 2024 by LORETTA COLEY
Customer service is hands down the best!!
