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January 2024 by Lisa C.
Kevin was super helpful and knows his tile/flooring materials!Everyone who works here is kind and eager to help find what you need.I would highly recommend shopping here.
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December 2023 by michelle hefner
George did an amazing job listening to everything I wanted and helped me so much eliminate what I didn’t. Friendly and courteous. I was a bit confused and he really helped me make the choices that I really knew I wanted to be helped me to feel confident in them. Would recommend him for sure and Floor and Decor
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December 2023 by Eve Shealy
Only place I could find Maximo floor and wall tiles in the perfect color for my Butterfly Meadow kitchen. Had enough tiles to have a matching backsplash.
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December 2023 by Amy Morris
We remodeled five bathrooms and put in hardwood floors in the entire house with the help of Kevin in the mooresville store. He was great at getting our order put together quickly and efficiently. With his help we got our order within a few days. He has amazing customer service and attention to detail! Floor and decor is lucky to have him!
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December 2023 by Denise Adams
Kevin and Ross helped us with selecting everything we needed for our project. Both were polite, friendly and knowledgeable. I walked away feeling completely satisfied with my purchase. Floor and Decor lucked out with such good staff.
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December 2023 by Carol S.
A big thank you to the manager Patrick who helped me immensely with a late return. Terrific customer service!! Highly recommended!!!
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November 2023 by Christina Vandiver
We just had a design appointment with George E. He was great!! He helped take our nervousness out of the whole design process. He explained everything about the different tile choices and had great recommendations to help put together the entire look of our new shower/bathroom. I'm so excited and can't wait to get our project started! I'm so glad we were given the suggestion from our contractor to go to Floor & Decor.
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November 2023 by Sherry Bristow
Great experience today at Floor and decor. Kevin P. was extremely helpful and super knowledgeable in all aspects. Definitely looking forward to our next project and his help!
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November 2023 by Doug Page
I don’t generally submit reviews. But I wanted to give a shout out to the above and beyond service we received at your store from Kevin Porter. I rarely see a retail employee so dedicated to making sure the customer is happy. He took our flooring project as seriously as if it were his own home and his own money we were spending. He knew before shipping that the nosing provided by the manufacturer was not going to match the flooring he had already become intimately associated with. Instead of just shipping and letting a contractor and a customer be disappointed, he spent hours finding another alternative. What he suggested turned out to be a perfect match. Our flooring contractor, general contractor and job supervisor were all impressed and we are HAPPY CUSTOMERS! Thank you so much.
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November 2023 by john vandiver
George E. Was wonderful helping us pick out our tile for our master bath remodel. He is so knowledgeable and helped us pick out our vision . He gave great advice on colors ? George made it so stress-free and fun picking out materials.I highly recommend him .
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November 2023 by Robert Burks
Just had one of the best experiences I have ever had at a retail store. I have been working on a bathroom remodel for a while now. This is my first time doing something like this myself and inevitably have ran into several hiccups due to my own lack of knowledge. I have been to several Lowes, Home Depots and even other Floor and Decor locations and have asked so many associates questions to help with my project. Today was the first time I spoke with someone who actually seemed to know what he was talking about. KEVIN provided me with the best service I could ask for. He not only answered my questions knowledgeably but he also offered solutions that I otherwise would not have been aware of and even took the time to demonstrate how the products I was purchasing should be used! I came in the store prepared to purchase a $15 cleaning solution, but instead purchased over $100 in merchandise and couldn't be happier. The time Kevin took to explain everything in detail gave me the confidence I needed to know that I was getting the right product and left there feeling as if it was money well spent.Thank you Kevin for your assistance today! I appreciate you more than I could explain.
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October 2023 by Joe Bynum
Stopped by the Mooresville store to pick up some materials. When I went to check out the young cashier lady told me that I wasn’t receiving my reward points and sent me over to customer service where I met Marcus. I told him what I needed and he quickly got the process started with me downloading the Floor & Decor app. He was very thorough and helpful with the whole process. He explained the details with the rewards and how they work. He gave us ( me, my son and my wife ) all T-shirts and gave my son a hat. They took our picture and welcomed us into the Floor & Decor family. Everyone there seems really nice and willing to help you in any way. If you’re in need of flooring or flooring related materials go give these folks a try.
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October 2023 by David M.
BE AWARE OF COREY CANTRELL. He advertises himself on Facebook Marketplace as a bathroom model expert. He lives in Lincolnton, NC.We paid him a lot of money to completely remodel our master bathroom and he left without finishing after he failed to properly connect to water hoses in the shower. This caused water damage in our house as water went from upstairs through the floor to downstairs and leaked into our laundry room. Corey fixed the leak and as soon as I left the house to run some errands, he packed his stuff up and left.He has blocked our phones and blocked us on Facebook. He lives in Lincolnton, and I don't have to tell you what kind of person her is.THIS IS NO WAY IS A REFLECTION ON FLOOR & DECOR. They have been great to work with and even tried to contact Corey as he uses them for most of his remodel needs. He won't return their calls either.I have filed a complaint with the BBB and will be everything in my power to see that he never does this again. This is not over Corey.
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October 2023 by Cameron Rogatsios
My brother and I came in here looking for something specific.Summer helped us AND SHE WAS SO SMART! And professional! And she had a fun, cute look to her.We decided that we’d rather drive over here from now on and get great customer service than go to a Home Depot.
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October 2023 by Kathleen P.
Five items were purchased the "designer". Pulled everything and brought to the car. Two out of five were the incorrect. Items. I will not shop here again
